Many customers praise BudgetPetCare for steep discounts, frequent deals, and a simple online ordering process. Reviewers often mention helpful customer service and dependable deliveries when they order ahead. Another group of reviews raises serious concerns about undisclosed overseas shipping, late or missing packages, and cases of counterfeit or incorrect products. Several complaints also point to billing mistakes and fake or invalid tracking details.
Examples from available reviews (May 2016 – Feb 2026).
Offers name-brand flea medications at very low prices and discounts.
“BEST and CHEAPEST place online to purchase your flea and tick medications.”
Longtime customer cites reliability, affordability, and proactive stock communication.
“Always reliable and affordable. I have been a customer for years”
Received counterfeit product in different packaging and unsafe for use.
“Ordered ** and received a counterfeit product.”
Canceled order, received fake tracking, and never received promised refund.
“Gave me a fake tracking.”
Many reviewers describe professional, knowledgeable staff who solve problems quickly. Several mention fast refunds, easy order changes, and courteous phone help. A sizable negative group reports cancelled orders, unanswered messages, lost packages, and rude or unhelpful support.
Most reviews focus on deep discounts, bulk offers, loyalty rewards, and free-shipping deals. Many say the savings make longer shipping times worthwhile and keep them coming back. Only a small number question the value when they doubt product authenticity.
Customers often praise easy navigation, a straightforward checkout, auto-reorder tools, and saved order history. Several point to clear product pages and helpful pet-care blogs. A minority mention frustration with unwanted marketing emails and accidental sign-ups for recurring orders.
Reviews split sharply: many customers say the medications and shampoos are genuine and work well. A notable negative group alleges counterfeit products, wrong formulas, empty or resealed packages, and treatments that did not work. The mix leaves opinions highly divided on product trust.
Many customers report prompt confirmations, tracking updates, and useful replies. Ongoing complaints cite undisclosed overseas shipping, fake or invalid tracking numbers, double charges, and slow or missing refund updates. Several reviewers say not knowing the shipping origin upfront undermines trust.
Longtime customers often describe repeat ordering driven by low prices and delivery times they can live with. A steady negative subset says they stopped buying after missing packages, long international delays, or concerns about product safety. Overall, the reviews show strong loyalty alongside clear, recurring warning signs for new buyers.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer alleges fraudulent Norton email and unauthorized charges; poor service.
“They are using fake Norton logo with two fake Norton phone numbers!”
Orders contained region-specific medications that allegedly don't protect US pets.
“The medications do not protect your pets in the United States.”
Orders arrived in 1–2 weeks; product matches US and offered much lower price.
“I paid less for 3 tablets than I pay for 1 here in the US!”
Long-time customer praises selection, low prices, and helpful service.
“lower costs than chain retail stores and online competition”
Customer reports timely service and great value.
“They're always timely and a great value!”
Reviewer praises low prices and timely, tracked shipping.
“You can’t beat the prices and the shipping is always tracked and on time.”
Long-time customer uses auto-order for medications and praises service.
“I love the ability to put my order on auto order so I always have product on hand.”
Customer says items arrive in about two weeks and prices are great.
“Items arrive in about two weeks and the prices are great!”
Long-time user praises product quality, low prices, and excellent service.
“all the products are top quality”
Competitive pricing; order arrived as promised though shipping was slow.
“Shipping was a bit slow as the item was shipped from Canada”
Customer upset about lack of China origin disclosure and long delivery.
“They do not inform customers in advance that orders are shipped from China”
Reviewer praises consistently great customer service and low prices.
“Their customer service has always been great and so are their prices.”
Customer buys vet meds at much lower cost than vet.
“at a fraction of the cost at the vet, Budgetpetcare is AWESOME!!!!!”
Reviewer finds website easy to use, with deals and prompt shipping.
“Their website is easy to navigate and they always have deals and coupons available.”
Reviewer gets identical meds for less, praises service resolving order issue.
“The meds are identical to those sold in the US but are from Europe”
Reviewer saves money by ordering treatments instead of expensive vet visits.
“What’s so good with this company is I can order when they take their one pill and have it in before they are due.”
Easy website navigation and timely order receipt.
“Easy to navigate and to find needed items.”
Customer reports poor service, account issues, and lost credits.
“I lost $27 of credits.”
Customer trusts product quality and pricing, uses auto-order with on-time shipping.
“Their quality and pricing are always great.”
Buyer gets best prices and special deals, highly recommends.
“when you order four packages, you get two for free”
Reviewer praises loyalty program and competitive pricing with redeemable points.
“Their loyalty program is the best in the business.”
25-year customer praises quick orders and continued good service.
“I have been ordering from Budget Pet Care for over 25 years”
Reviewer finds shopping easy, prices reasonable, and service helpful.
“it's always very easy to shop, Also price is reasonable.”
Reviewer finds Budget PetCare convenient with better prices for rescue group.
“I find Budget PetCare very convenient, and the prices are better than most other places.”
Longtime customer cites reliability, affordability, and proactive stock communication.
“Always reliable and affordable. I have been a customer for years”
Buyer purchases preventatives for many animals and vet accepts boxes and receipts.
“I buy my heart worm preventative and flea preventatives for my three dogs and six cats.”
Received product not intended for US use and initiated return.
“it is a valid product, but not for use in the USA.”
Poor communication and tracking; uncertain product origin from Singapore.
“I did finally get an email with a tracking number they said was for USPS but it was not valid.”
Great selection, prices, and prompt customer service over four years.
“Great selection of products and fantastic prices!”
Customer complains about no origin disclosure and long delivery risking pet health.
“There is absolutely nothing on the website to tell you that these products are coming from China”
Supportive, professional associates who address problems promptly.
“Their associates are very professional, knowledgeable, and kind.”
Same products for much lower prices; wait time manageable if planned.
“This company provides the same product for much lower prices than at the vet.”
Consistently good service with prompt responses and reliable deliveries.
“I have ALWAYS received good service.”
Reviewer believes medication is fine but warns to test for heartworm first.
“Just fine.”
Buyer says product differs and failed to control condition; warns against company.
“it is NOT the same, it does NOT control it”
Package delivered 50 miles away; first-time customer demands full refund.
“package was delivered in a city 50 miles away from my address.”
Shipped from Singapore, long delay, and suspicion about legitimacy.
“It shipped from Singapore.”
Received counterfeit product in different packaging and unsafe for use.
“Ordered ** and received a counterfeit product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BudgetPetCare runs an online store for pet medications and supplies. It sells prescription and over-the-counter veterinary products for flea, tick, and heartworm prevention, plus collars, shampoos, and grooming items. Customers can set up accounts to place orders, manage prescriptions, and use recurring-order options. The company also posts product details and pet-health resources to help shoppers choose.