Many customers praise BudgetPetCare for steep discounts, frequent deals, and a simple online ordering process. Reviewers often mention helpful customer service and dependable deliveries when they order ahead. Another group of reviews raises serious concerns about undisclosed overseas shipping, late or missing packages, and cases of counterfeit or incorrect products. Several complaints also point to billing mistakes and fake or invalid tracking details.
Examples from available reviews (May 2016 – Feb 2026).
Offers name-brand flea medications at very low prices and discounts.
“BEST and CHEAPEST place online to purchase your flea and tick medications.”
Longtime customer cites reliability, affordability, and proactive stock communication.
“Always reliable and affordable. I have been a customer for years”
Received counterfeit product in different packaging and unsafe for use.
“Ordered ** and received a counterfeit product.”
Canceled order, received fake tracking, and never received promised refund.
“Gave me a fake tracking.”
Many reviewers describe professional, knowledgeable staff who solve problems quickly. Several mention fast refunds, easy order changes, and courteous phone help. A sizable negative group reports cancelled orders, unanswered messages, lost packages, and rude or unhelpful support.
Most reviews focus on deep discounts, bulk offers, loyalty rewards, and free-shipping deals. Many say the savings make longer shipping times worthwhile and keep them coming back. Only a small number question the value when they doubt product authenticity.
Customers often praise easy navigation, a straightforward checkout, auto-reorder tools, and saved order history. Several point to clear product pages and helpful pet-care blogs. A minority mention frustration with unwanted marketing emails and accidental sign-ups for recurring orders.
Reviews split sharply: many customers say the medications and shampoos are genuine and work well. A notable negative group alleges counterfeit products, wrong formulas, empty or resealed packages, and treatments that did not work. The mix leaves opinions highly divided on product trust.
Many customers report prompt confirmations, tracking updates, and useful replies. Ongoing complaints cite undisclosed overseas shipping, fake or invalid tracking numbers, double charges, and slow or missing refund updates. Several reviewers say not knowing the shipping origin upfront undermines trust.
Longtime customers often describe repeat ordering driven by low prices and delivery times they can live with. A steady negative subset says they stopped buying after missing packages, long international delays, or concerns about product safety. Overall, the reviews show strong loyalty alongside clear, recurring warning signs for new buyers.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
MalAcetic shampoo improved coat softness; believes products are effective.
“Have used the product twice on my pet and I can feel the difference in his coat.”
Purchased discounted collars and Advocate that worked well; became a regular customer.
“Really like the collars and Advocate too worked effectively on Bummer.”
Canceled order, received fake tracking, and never received promised refund.
“Gave me a fake tracking.”
Paid for FRONTLINE but did not receive it and got no responses.
“I did not receive my order which has been over two weeks since I placed my order.”
Received a different product made overseas despite paying for expedited shipping.
“Received something totally different than what is posted on the website.”
Received a look-alike product and return shipping costs made refund impractical.
“This is not a US based company.”
Never received expensive Nexgard and company provided no tracking number.
“they said they had no tracking number since shipping is free...”
Their NexGard seemed ineffective, leading to persistent tick infestations.
“I think their NexGard they sent is either fake and or something but it is totally ineffective.”
Consistent orders arrive quickly; generic Heartgard works well and is cheaper.
“My order has always been shipped in a couple of days and then arrived within a week.”
Frontline from BudgetPetCare works well against fleas and ticks.
“This product works great.”
Reliable company with expected service and affordable products for flea control.
“The service and this product have met my expectations.”
Genuine brand-name products at excellent discounts, arriving earlier than expected.
“they have the best prices and the best discounts on genuine brand name products”
No problems with products; shipping takes about a week if planned ahead.
“It does take a good week for product to arrive”
Cheapest supplier with relatively fast shipping; sole shopping source.
“Budget Pet Care is the cheapest place I found for all my pet care needs.”
Lowest prices with extra discounts; packages arrive in excellent condition.
“They are always offering an extra discount on their products!”
Lower prices with discounts and reliable payments and delivery.
“Have never had a problem with payments or receiving the items correctly.”
Charged twice for an order and requests billing correction.
“I was charged once on Friday with one pending for same order.”
Provides affordable preventative care and consistently excellent customer service.
“The customer service and respect given to each to specific situation and order has always been top notch.”
Happy with product; informed about order status; delivery takes about a week.
“Was kept informed with status of order.”
Frontline from BudgetPetCare effectively prevents summer fleas for small dogs.
“Immediately I was happy to purchase Frontline every year for my dogs.”
Cat supplies arrived punctually and undamaged at economical prices.
“shipped punctually and without damage.”
Affordable Frontline Plus enables flea control for multiple cats in a country setting.
“it would be an exorbitant cost if it weren't for BudgetPetCare.”
Reliable and timely orders for Advantage, trusted by grooming shop.
“Always receive my order on time and always correct.”
Bought bulk supplies for rescue with no delays and low prices.
“Never a problem with delays and I like the low prices, free shipping and frequent discounts.”
Name-brand Frontline Plus at a fraction of local store prices.
“Price of pet supplies I purchase are a fraction of the cost if I bought it at local discount stores.”
Lower prices than local stores; shipping about two weeks when planned ahead.
“They are $10-12 less than local stores and $10-15 less than pet stores and vet offices.”
Would recommend, but concerned items ship from other countries despite great prices.
“We are a little concerned that they are shipped from another country.”
Great deals on K9 Advantix and Frontline, prices about half veterinary cost.
“You can be sure you are getting the best deal on the internet, about half of what it would cost through your veterinarian.”
First-rate products shipped punctually at nearly half USA prices.
“Products have always been first rate and shipped punctually.”
Affordable flea prevention and easy ordering help manage many pets on a budget.
“They have such good prices which is really helpful because I'm on a strict budget.”
Satisfied with effective flea and tick treatments at lower prices.
“I am very satisfied with the flea and tick treatments for my cat.”
They usually have the best prices and offer free shipping.
“BudgetPetCare.com usually has the best prices.”
They offer low prices, quality products, and fast shipping.
“always the best priced for the same quality and fast shipping.”
They offer lower prices than vets and convenient free delivery.
“have yet to find Frontline cheaper (including shipping) than BudgetPetCare.com.”
Longtime customer praising helpful service and reliable deliveries.
“the company is top shelf”
They enrolled me in an auto-order without consent and charged me.
“I was on the "auto order" program.”
They sell authentic, top-brand products with long shelf lives.
“Products are Top Notch name brands like Frontline”
Good prices and fast shipping, but unwanted advertisement emails persist.
“all of the advertisement emails I get despite opting out several times”
Longtime customer satisfied despite slower delivery times.
“I have always been satisfied and will continue using their products.”
They offer lower prices, frequent coupons, and prompt reliable shipping.
“Budget Pet Care beats their and everyone else's prices.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BudgetPetCare runs an online store for pet medications and supplies. It sells prescription and over-the-counter veterinary products for flea, tick, and heartworm prevention, plus collars, shampoos, and grooming items. Customers can set up accounts to place orders, manage prescriptions, and use recurring-order options. The company also posts product details and pet-health resources to help shoppers choose.