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The Outnet
Reviews & Experiences

Reviewers often mention fast delivery, careful packaging, and good access to discounted designer pieces. Many complaints center on returns and refunds, along with parcels mishandled by couriers. Several shoppers also note inconsistent sizing and occasional defects. Experiences with customer support range from quick fixes to long, unhelpful delays.

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Overview & Key Metrics

Review count
100
Sources
trustpilot.com, sitejabber.com, reviews.io, Collected.reviews
Last updated
March 2026

What reviewers often mention

🎯

Service quality

Most negative feedback targets what happens after purchase. Reviewers describe parcels lost or delivered to the wrong place, long refund checks, and problems that stayed unresolved after multiple attempts. Other shoppers report smooth fulfilment and helpful staff when issues are straightforward.

💰

Value for money

Many customers like the discounted prices on designer labels and say the buys feel worth it. Some raise issues with surprise taxes, higher prices on relisted items, and steep pricing in certain categories such as shoes. A few mention final-sale rules that blocked returns on expensive items.

⚡

User experience

Shoppers describe a site that’s easy to use, with clear photos and sizing details. Several reviews mention checkout errors, payments being held, and trouble finding promo codes, which stopped orders or slowed refunds. Many buyers also call out fast international delivery and solid packaging.

🔧

Product quality

Many reviewers say items are authentic, well made, and match the description. Others report poor tailoring, missing tags, broken parts, and occasional infestation or heavily damaged goods. Fit varies from item to item, which gives some buyers confidence and leads others to return purchases.

📞

Communication

A recurring complaint is slow replies, scripted responses, or no useful answer. Other reviewers describe quick email responses and issues resolved after reaching out. Several complaints tie weak communication to return problems or courier disputes that never got settled.

⭐

Overall experience

Reviews split between happy repeat buyers and shoppers who ran into major fulfilment or after-sale problems. Positive comments focus on selection, packaging, and fast delivery. Negative experiences cluster around returns, refunds, courier failures, and support falling short.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (60) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026

Anonymous service

Three-item package delivered to wrong person and Outnet unresponsive.

“I never received my package of three items from the Outnet.”

Nov 05, 2024 · reviews.io
karen i. service

Returned order weeks ago and refund delayed with poor communication.

“I returned an order to The Outnet weeks ago and have been waiting for my refund ever since.”

Oct 14, 2024 · sitejabber.com
Mel S. service

Order marked delivered without proof and Outnet failed to refund or explain.

“they have given me no answers, no refund, and no sense of responsibility”

Sep 20, 2024 · sitejabber.com
Jonathan G. service

Order delayed and return sent over a month ago still without refund.

“I have still not received my refund.”

Apr 03, 2024 · sitejabber.com
YC L. service

Received wrong item and customer service did not provide a solution.

“They sent me a wrong item.”

Feb 29, 2024 · sitejabber.com
Matt C. service

Product quality acceptable but customer service repeatedly unhelpful.

“Worst Customer Service”

Feb 16, 2024 · sitejabber.com
Julia Z. service

Returned item misidentified and Outnet failed to resolve the refund dispute.

“They received the item back but claim they received a pair of Nike men's sneakers.”

Feb 12, 2024 · sitejabber.com
Ich B. service

Return process failed and reviewer still waiting for refund.

“Outnet zahlt das Geld nicht zurück.”

Jan 12, 2024 · sitejabber.com
ZAIN M. quality

Reviewer reports poor quality and rude, unhelpful customer service.

“WARNING. THE WORST CUSTOMER SERVICE. THE QUALITY IS NOT GOOD.”

Dec 18, 2023 · sitejabber.com
Gezzzbo G. service

Reviewer experienced uncaring, repetitive customer care and will return purchases.

“The worst customer service! Don't trust them!”

Dec 11, 2023 · sitejabber.com
Kena R. service

Shipping info wrong, slippers undelivered, and refund delayed unfairly.

“My money not returned fairly and timely.”

Dec 01, 2023 · sitejabber.com
Vera M. experience

Sandro jacket arrived quickly and met expectations; no return needed.

“I received it within 4 days (the Netherlands) and everything is perfect!”

Nov 24, 2023 · sitejabber.com
Margarita K. service

Final sale not disclosed and customer stuck without exchange or return.

“If the clothes doesn't fit you're stuck with it”

Oct 28, 2023 · sitejabber.com
Chen Y. service

Multiple payment failures and unresponsive, unhelpful customer care.

“My payment was rejected numerous times”

Oct 06, 2023 · sitejabber.com
Elena K. quality

Slippers arrived infested with fleas causing damage and poor service.

“the shearling slippers I ordered from Outnet came infested with fleas.”

Oct 06, 2023 · sitejabber.com
Val I. service

Order returned unexpectedly and customer service blamed failed delivery attempts.

“THE WORST - AVOID AT ALL COST”

Sep 29, 2023 · sitejabber.com
Jackie L. service

Deliveries and returns via UPS unreliable, causing delays and return issues.

“They use UPS which is so unreliable.”

Sep 25, 2023 · sitejabber.com
Chrissy A. quality

Dress arrived with broken chain and customer service failed to help.

“I ordered an Alice and Olivia dress and the chain came broken.”

Sep 25, 2023 · sitejabber.com
Katy B. service

Returned defective ring but shipping costs not refunded and service was difficult.

“I was penalized and the shipping costs were not refunded.”

Sep 04, 2023 · sitejabber.com
Carolyne Owen 4/5

THE OUTNET.COM is a scam!!!! I'm not sure what this company is thinking, but they are definitely ripping people off! My daughter and I placed an order for a tote bag and never received the product. We have tried to call this company many times, left messages, and waited on hold for up to an hour! They are no help. They are very rude over the phone and talk over you while you are trying to explain the problem. While I was on hold waiting for a supervisor, they hung up on me!!! We have never been treated so badly by any other business in our lives. I definitely would not recommend this brand to anyone. It's a total scam!! Save your money for a department store item that will last you. DO NOT WASTE YOUR MONEY ON THIS COMPANY!!! THEY ARE A SCAM!!!!!

Dec 16, 2021 · Collected.reviews

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About The Outnet

The Outnet is an online retailer that sells designer fashion at reduced prices. It offers women’s clothing, shoes, bags, and accessories from multiple labels. Product pages include photos and size guides to help shoppers choose. Customers can buy through the website or mobile app using standard online checkout and account tools. The Outnet ships to multiple countries and lists return options on item pages.