Reviews for FORWARD show a consistent pattern: many customers praise fast shipping, careful packaging and helpful customer support (calls and live chat). Several reviewers specifically mention shoes and belts arriving quickly and in good condition. A minority of reviews describe product issues (defects, tampering) or unresolved refund/tracking questions, indicating occasional quality or process problems. If you shop here, consider confirming return and refund procedures and checking tracking after purchase to address any issues promptly.
Examples from available reviews (Dec 2021 – Feb 2026).
Product arrived quickly and was excellent quality with top-notch service.
“The items always arrive quickly and are of excellent quality.”
Item arrived used, half empty, and appeared tampered with.
“My item came to me half empty and was used.”
Live chat staff were kind, helpful, professional, and smart.
“All the FWRD staff I talked to via live chat were kind, helpful, professional and smart.”
Shipping was very fast and item was well wrapped.
“Very fast shipping and wrapped well.”
Several reviewers praised customer support (calls and live chat) as helpful and professional; positive signal comes from a small set of mentions.
Few reviewers commented on price; where mentioned, shoppers noted strong selection and perceived good prices compared with expectations.
Most comments highlight fast shipping, careful packaging and simple returns; a minority reported tracking updates or delivery delays as issues.
Many reviewers said items arrived in good condition and matched expectations; a smaller number reported defects, tampering, or items not as expected.
Multiple reviewers described clear, responsive interactions (live chat, calls, return labels); a few noted problems with tracking updates or pending refunds.
Overall impressions are largely positive: customers cite quick delivery, good packaging and helpful service, though some experienced product or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I’ve ordered from Forward several times, and each time I am blown away by their selection of merchandise and fabulous prices. The items always arrive quickly and are of excellent quality. In my recent purchase, I ordered a belt for my wife who was elated when the belt arrived! She loves it! The service I have received has been top notch. They are always very helpful when I call or email them with questions too. The shipping is very fast and the prices can’t be beaten. I highly recommend Forward as a go-to source for quality merchandise at amazing prices. Thank you Forward for your continued excellence in customer service and product quality. Keep up the good work! I know that I will be back again and again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FORWARD (often styled FWRD) is an online fashion retailer selling clothing, shoes and accessories. The site lists brand-name and designer items, offers order placement, shipping and return options, and maintains customer support channels such as live chat and phone for shoppers seeking assistance.