Reviewers describe recurring billing disputes and surprise fees after booking. Many mention long waits, canceled or changed reservations, and agents adding services without consent. Complaints about vehicle condition and safety come up across locations. Several reviews also highlight specific employees for helpful, professional service.
Examples from available reviews (Nov 2021 – Feb 2026).
Rental quoted $1000 ballooned to $2700; company called it legitimate.
“My $1000 car rental was $2700!”
Website/account issues prevented booking and applied discounts failed.
“the screen reverted back to the page that said search vehicles!”
The rental lacked safety and comfort features, making them feel unsafe.
“At this moment I don’t feel safe and comfortable!”
Mr. Aaron provided supportive, professional service and strong assistance.
“Thank you Avis for being the best rental car company.”
Reviewers describe frequent reservation problems and long pickup lines. Many say agents added coverage or pushed extras. A smaller number name employees who fixed issues quickly and handled the situation professionally.
Customers mention hidden fees, surcharges, and optional insurance added even after they declined. Several describe big jumps between the quote and the final charge, plus deposits or prepayments that were not returned. Complaints about unexplained charges after the rental show up in multiple markets.
Users report website issues and booking loops that blocked or slowed reservations. Some arrived to find prepaid bookings couldn’t be canceled or were marked unavailable. A few say they were given electric vehicles with too little charge or limited access to charging.
Reviews mention cars delivered dirty, with strong odors, or with visible damage. Some also report mechanical problems, low tire pressure, and missing safety or convenience features. At least one reviewer says the vehicle felt unsafe and had to be replaced.
Customers say billing explanations didn’t match the invoice and that promised refunds never arrived. Reviews also mention emergency lines going unanswered, invoices in unexpected languages, and pressure to sign paperwork or buy insurance. Several disputes involve charges kept for damage the customer says was already there.
The reviews show a sharp split between frequent, serious complaints about service and billing and a handful of standout positive encounters. Many say the problems disrupted travel plans. A minority report smooth pickups, helpful staff, and quick check-in.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Nothing is as exciting as going out with friends. I love having fun, but AVIS ruined it. I searched for a rental car service and found Avis. It was a great mistake. We rented a premium elite SUV, and we thought this would be the most exciting trip but turned out to be the worst. The car broke on the way. We contacted them and the customer service person was so rude and wanted to hear nothing about the challenges we had encountered. One of our friends, a mechanic tried to diagnose the problem but failed. We were so frustrated that we just decided to end the trip after wasting soo much time trying to figure out the way out.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Avis is a global car rental company with airport and city locations for short- and long-term vehicle hire. It rents several vehicle types, including economy cars, SUVs, and electric models. Customers can book online or in the mobile app and manage reservations through corporate and leisure channels. Avis offers roadside assistance and optional insurance and protection products at pickup. The brand serves travelers at major airports and urban locations worldwide.