Reviewers often praise specific staff and technicians for patient, knowledgeable help that solved purchase issues and tracked down hard-to-find parts. Many customers say shipping was fast and items arrived intact. Another group describes delayed deliveries, unanswered questions, and disputes over cancellation fees. A few reviewers caution that custom, non-returnable wheelchair orders come with extra risk.
Examples from available reviews (Dec 2021 – Mar 2026).
Staff were knowledgeable and helped with purchasing the product.
“They were very knowledgeable about the product I was looking for”
Smooth end-to-end experience with fast shipping and easy ordering.
“Super fast shipping with items arriving safe and sound.”
Company kept 20% cancellation fee for undelivered medical bed.
“Spinlife is keeping 20% of $3500 for a bed we never saw or received.”
Reviewer alleges SpinLife lied about shipping and cancellation and ignored inquiries.
“SPINLIFE APPEARS TO BE A LESS THAN CANDID COMPANY.”
Reviewers often call out specific employees for patient, hands-on help choosing products and finding parts. Several customers say technicians handled on-site repairs effectively. A smaller set reports long repair timelines that left them without mobility equipment.
Multiple reviews mention competitive prices and savings versus other sellers. Some customers cite expensive replacement parts and a cancellation fee kept on a bed that never arrived. Value complaints show up less often, but they tend to sit alongside the most serious issues.
Longtime customers and others describe the website and guides as clear and easy to use. Other reviews point to a frustrating ordering process and at least one delivery with damaged packaging. Overall, navigation and guidance draw steady positive feedback.
Many reviewers say products arrive well made, well packed, and working as expected. Some single out quiet, lightweight walkers and sturdy wheelchairs. A small number warn about buying custom, non-returnable wheelchairs.
Several reviews describe same-day chat or phone help that fixed order problems or located the right product. Others report shipping delays, no tracking, unanswered calls, and what they describe as misleading information from the company. Feedback splits between quick, helpful contact and unresolved delivery or cancellation conflicts.
Experiences tend to split between smooth, high-satisfaction orders with helpful service and fast delivery, and low-rated cases tied to shipping delays, cancellation disputes, or long repair waits. Positive service stories appear often. The harshest reviews focus on breakdowns that keep customers from using a device or getting a refund settled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Technician replaced motor correctly and scheduled a convenient appointment.
“Jim replaced my motor and did an excellent job.”
Chair broke and repairs delayed, leaving reviewer without mobility.
“Now it's been 2 months without my chair.”
Reviewer reports excellent service from the company.
“excellent service.”
Website and ordering process were problematic and obstructive.
“ordering process has been a nightmare.”
Had a problem and received a quick company response.
“Got a quick response from the company.”
Walker is lightweight, quiet, and shipping was fantastic.
“Walker is light for transport and absolutely silent rolling across the floor.”
Found great price and fast shipping on SpinLife purchase.
“Great Price”
Reviewer trusts SpinLife and praises their customer service.
“I trust Spin Life with my mobility needs”
SpinLife's price beat all competitors, according to reviewer.
“Price beat all competitors.”
Company kept 20% cancellation fee for undelivered medical bed.
“Spinlife is keeping 20% of $3500 for a bed we never saw or received.”
Reviewer describes an awesome experience with the company.
“Awesome experience”
Short request asking for delivery.
“Request delivery”
English‑speaking staff provided courteous service and prompt shipping.
“courteous service and prompt shipping.”
Paid for expedited delivery but product and tracking absent.
“I paid second day delivery and product still not here.”
Lisa provided helpful, knowledgeable, and patient assistance recommending a chair.
“Lisa was so helpful in assisting me choose a chair.”
Wheelchair suits ill wife and appears sturdy and functional.
“The wheelchair is just what my very ill wife needs.”
Product delivered quickly, well packaged, well made, and works well.
“WELL PACKAGED, WELL MADE, WELL DESIGNED”
Reviewer is disappointed and mentions many issues.
“Many things”
Online guides are easy to understand.
“Easy to understand online guides”
Scooter delivery was delayed and information misleading, but ultimately arrived and worked well.
“Update. Scooter arrived on time after the shipping issue was resolved.”
Ordered a EW 19 / EW 20 SPORTY RECREATIONAL SCOOTER from them. I said that I needed it delivered quickly as I wanted to give my son his 20th birthday. They assured me that they could send it in a week and this was interesting . The one week elapsed and I had to make multiple phone calls and no return calls. When I spoke to the customer care rep she said she would get back with me that day, she blew me off and did not call. The scooter arrived a few days after my birthday. I have never been treated so poorly by a business. It's a shame that anyone would give these people their money.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SpinLife runs an online store for mobility and home medical equipment. It sells manual and power wheelchairs, mobility scooters, hospital and medical beds, walkers, seating cushions, and replacement parts. The website includes product pages, online guides, and support options for ordering help and choosing products. SpinLife also coordinates delivery for large medical items and schedules technician visits for repairs when needed. Product specs and support materials aim to help clinicians, caregivers, and individual buyers.