Reviews split between fast, helpful service with on-time shipping and repeated reports of rude staff and defective or damaged machines. Several customers describe quick replacements and free shipping upgrades. Others say refunds were denied, orders went unprocessed, and price guarantees were not honored. Overall, experiences differ sharply in both problem handling and product condition.
Examples from available reviews (Jan 2006 – Feb 2026).
James repeatedly replaced defective machines quickly and provided excellent customer service.
“He sent out another machine without asking for the return first”
Refurbished Jura Ena arrived on time, looked new, and performs well.
“The machine looked brand new”
New Technivorm arrived with broken plastic part and suspicious dust.
“It arrived with a plastic part broken off.”
Company refused to honor lowest price guarantee and ignored emails.
“they will not honor their lowest price guarantee.”
Many reviewers focus on staff interactions. Some describe rude or interrupting sales reps and owners who refused responsibility. Others report quick, proactive help, including immediate replacements and upgraded shipping.
Several customers say price matches were denied or they were charged return shipping. Others received free upgrades and shipping at no cost. Results vary widely between purchases.
Some buyers describe easy ordering and on-time delivery for both refurbished and new machines. A few say orders were never processed or that promised overnight-delivery refunds never came. The experience ranges from smooth to stuck at payment or fulfillment.
Several reviews say refurbished and new machines worked perfectly and arrived in like-new shape. Others report broken plastic parts, visible dirt, or units that arrived defective. Some items seem well refurbished, while others needed replacement.
A smaller set of reviews mentions weak communication, such as order numbers that weren’t processed and emails about price guarantees that went unanswered. Meanwhile, other customers describe direct outreach that led to replacements or faster shipping. Response levels appear inconsistent.
Reviews show a clear split between issues resolved quickly and complaints left unresolved due to rudeness or defects. Positive accounts often highlight fast fixes and upgrades. Negative ones frequently mention denied refunds, rejected guarantees, or defects that weren’t corrected.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (13) · Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order number was never processed and reviewer calls it a scam.
“i received this order number which was never processed .”
Sales rep was rude, interrupted, and hung up during price match discussion.
“the rep cut me off numerous times and was very rude”
Reviewer praises helpful, friendly staff and recommends the service.
“Very helpful, friendly staff.”
They failed to deliver overnight and refused to refund overnight shipping.
“I am not getting the service that I paid for”
Jura D6 arrived in four days, flawless and in perfect condition.
“works flawlessly”
Reviewer says the old man is rude and service is terrible.
“The old man is rude and the service ****.”
We recently purchased our Jura ENA Micro 5 machine from this company but it was defective on arrival. Contacted the customer care and that was another hell of experience I ever had. They were damn rude, not helpful and with bad attitude. To worsen the situation, I was asked to cater for the return shipping cost which was almost $45. I'm so upset coz I expect the company to take responsibility for sending a faulty machine. It's got nothing to do with me. I don't get it why they don't make it easy for their customers in similar situation like mine. This is not professional at all!!!
New Technivorm arrived with broken plastic part and suspicious dust.
“It arrived with a plastic part broken off.”
Purchased defective Jura A1 and was told to pay return shipping.
“The unit turns out to be defective”
Ordering and shipping were smooth; the refurbished machine arrived in great condition.
“The espresso machine arrived on time and in great condition.”
James repeatedly replaced defective machines quickly and provided excellent customer service.
“He sent out another machine without asking for the return first”
Reviewer says owner sells faulty refurb units and shirks responsibility.
“The owner, Jim is a total SCAM ARTIST!!!”
Refurbished Jura Ena arrived on time, looked new, and performs well.
“The machine looked brand new”
Received an upgraded model at no extra charge and timely delivery.
“they would send the 500 Plus at no additional charge.”
Company refused to honor lowest price guarantee and ignored emails.
“they will not honor their lowest price guarantee.”
Refurbished item arrived dirty and dented, apparently reboxed without refurbishment.
“Coffee grounds everywhere.”
Received excellent customer service and prompt, upgraded shipment.
“Got free shipment, upgraded to 3-day at no cost”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1st in Coffee runs an online store selling coffee and espresso equipment. It offers new and refurbished machines, grinders, and brewing accessories. Product pages list model details, photos, and specs to help shoppers compare options. The site also sells parts and replacement components, with support channels for orders and warranty questions.