Buy Wines Online is often praised for fast, friendly support, clear pricing, an easy website, and a broad selection. Another set of reviews describes major fulfillment problems, including address changes made without permission and requests to pay reshipment fees. Some customers also report product issues such as incorrect vintages, warm bottles, and half-sized bottles.
Examples from available reviews (Mar 2023 – Mar 2026).
Order was never delivered; company changed address and refused refunds.
“BuyWineOnline changed my delivery address without authorization to a Walgreens pickup location.”
Package was damaged or lost and company demanded $49 to reship.
“they are requesting that I pay 49$ for them to reship the product that I already have purchased.”
Haley and Lupe resolved an out-of-stock issue to the reviewer's satisfaction.
“Your associates Haley and Lupe did a superior job of helping me navigate an out-of-stock situation”
Reviewer reports great prices, service, and wines.
“Great prices, great service, great wines!”
Several reviews name staff members (Lupe, Kristina, Haley) who quickly fixed address, inventory, and shipping issues. A contrasting group describes orders that were lost or sent to the wrong address, along with requests to pay for reshipment. The pattern shows strong hands-on help up front but repeated breakdowns in fulfillment.
Many reviewers point to competitive pricing, promotions, and a strong selection as reasons they come back. A few say the value drops when the order arrives with the wrong vintage, half bottles, or low-quality on-sale variety packs. Value stays high for most customers when the product and delivery match what they expected.
Customers often describe the website as easy to use and say support corrected problems quickly after a message. A small number mention an Apple Pay checkout bug that switched shipping to the billing address and led to delivery mistakes. Most reviewers still call navigation and ordering straightforward.
Many reviewers say the wines taste good and are enjoyable. Specific complaints mention damaged or warm bottles, incorrect vintages, and half-sized or poor-quality bottles in discount packs. Repeatedly, problems trace back to the wine’s condition during transit.
Reviewers commonly report quick, helpful email replies and proactive updates on missing shipments. A smaller group says they got no response after escalating concerns about heat exposure or damage. Communication works well in many cases but is uneven for some damage-related issues.
Reviews split sharply: many high ratings highlight responsive staff, quick fixes, and good pricing. Negative accounts focus on fulfillment mistakes, address changes made without consent, and added reshipment charges that were not resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received half bottles instead of full-size; company charged an impractical fee.
“I ordered 10 bottles of wine and received 10 half bottles- one was damaged with the cork popping through the top.”
Reviewer regularly experiences good selection, prices, incentives, and service.
“Always a pleasant experience as I am always treated as a special customer and receive great customer service.”
Reviewer praises the variety, prices, and customer service.
“Great variety, prices and customer service!”
Order was never delivered; company changed address and refused refunds.
“BuyWineOnline changed my delivery address without authorization to a Walgreens pickup location.”
Reviewer reports great prices, service, and wines.
“Great prices, great service, great wines!”
Package was damaged or lost and company demanded $49 to reship.
“they are requesting that I pay 49$ for them to reship the product that I already have purchased.”
Haley and Lupe resolved an out-of-stock issue to the reviewer's satisfaction.
“Your associates Haley and Lupe did a superior job of helping me navigate an out-of-stock situation”
Apple Pay checkout defaulted to billing address and company refused correction.
“their software cancels out the Shipping location and defaults to the Billing adress which is Wrong.”
Order shipped to billing address; customer service blamed reviewer and charged reship fee.
“When I called BWO.com customer service, the woman insisted that I made the mistake, not her company.”
Reviewer praises the company's amazing customer service.
“Amazing customer service.”
Reviewer ordered a 2021 vintage but received 2019 bottles and lost trust.
“Well, they were Vintage 2019.”
First-time buyer received prompt communication and items arrived quickly in great condition.
“Everything arrived quickly and in great condition.”
Shipping was slow, incorrect carrier used, and reviewer was very disappointed.
“VERY DISAPPINTED”
Lupe promptly corrected address and gift note errors; reviewer appreciated service and prices.
“Outstanding customer service and I’m so happy to have chosen buywinesonline.com.”
They redirected the shipment correctly with minimal fuss.
“They redirected the case where it should go with minimum fuss”
Company added a belated gift message and provided superior customer service.
“Superior customer service!”
Reviewer finds the wines delightfully delicious.
“These wines are delightfully delicious!!”
Company replied quickly when reviewer emailed them.
“When I emailed your company I received info back quickly”
Kristina fixed a wrong delivery address and reviewer had a very good experience.
“Kristina took care of my problem .”
Good pricing and helpful customer service from Kristina.
“Great pricing and most important customer service.”
Ordering was easy, deliveries on time, and customer service responsive.
“Customer Service is responsive and flexible.”
Customer representative helped arrange a resent shipment after a lost package.
“Lupe from customer service made my experience good.”
Customer service corrected an order mistake and assisted the reviewer.
“Lupe was able to help.”
Order arrived promptly and reviewer received everything needed.
“I received everything I needed..thank you for the prompt order.”
Delivery was perfect and staff added the missing note.
“Perfect delivery!”
Reviewer never received their order from the company.
“Never received order!”
On-sale variety packs contained mostly poor quality bottles.
“On-sale variety packs were almost all the same poor quality bottles.”
Company promptly explained a FedEx delay and shipment arrived next day.
“Shipment came the next day.”
Incorrect address was corrected immediately via email; excellent customer service.
“It was immediately corrected through an email and confirmed.”
Timely responses, optional ice packs, reasonable prices, and wine availability.
“the offer of ice pack if desired,”
Ordering was easy and staff promptly corrected the wrong delivery address.
“When the delivery address was wrong, I messaged the staff, and it was corrected immediately.”
Company replied quickly and provided updates on a missing order.
“Answered my email quick and continued to updated me on my missing order!!”
Reviewer praises the company's excellent customer service.
“Excellent customer service!”
Company immediately corrected the reviewer's order mistake.
“I made a mistake and they corrected it immediately.”
Customer service was great and responsive.
“Great, responsive customer service.”
Paid for ice but bottles arrived warm; customer service did not respond.
“All six bottles warm/hot to the touch.”
Customer service answered quickly and the reviewer updated their subscription.
“My question was answered quickly, my request was granted, and Lupe offered more help if needed.”
Staff were helpful, friendly, and the company felt professional.
“#1 Company for respect and professionalism”
Lupe assisted with a shipping issue and reviewer praised the website.
“Lupe in customer service was great helping me with a shipping issue.”
Website was easy to use and customer service was great.
“Ease of use and great customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Buy Wines Online is an online wine retailer selling individual bottles and case assortments through its website. Listings include details such as vintage, varietal, and producer to guide selection. The company ships wine to customer addresses and follows state and federal age-verification and shipping rules. Support is available by email and phone for orders, returns, and shipping questions.