Reviews show consistent strengths in selection and responsive customer support: multiple customers report quick refunds, replacements and helpful agents. Common positives include convenient shipping where available and tools for tasting and discovery. Recurring negatives concern pricing relative to local stores, occasional out-of-stock or unfulfilled orders, damaged bottles, and a subset of slow or automated responses. Prospective customers should weigh the curated discovery benefits against reported price and fulfillment risks, and check Flaviar's shipping, returns and membership terms before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
The club felt overpriced with small tasting portions and poor execution.
“It's kind of ridiculous that they charge as much as they do with such small tasters.”
Product differed from advertisement and AI customer service was inadequate.
“the customer service that I was given was from an AI named “Corky””
Good customer support, selection, pricing, and accessible shipping.
“Great customer support, great product selection and great pricing.”
Everything went flawlessly: excellent selection and fast delivery.
“Every aspect of the Flaviar experience went flawlessly.”
Many reviewers describe responsive, effective customer support and successful issue resolution, while a smaller group report slow or inadequate handling of problems.
Several reviews critique pricing and small sample sizes compared with local stores; a minority praise the price or find selections good value.
Users often praise delivery speed, website navigation and tasting tools; a minority report shipping mistakes, unfulfilled orders or delivery delays.
Many reviewers appreciate the curated selection and discovery aspect; however reports include broken items, mismatched bottles and missing products.
Numerous reviewers note fast, helpful email responses or named agents; others describe delayed replies, AI-driven responses or unresolved contacts.
Overall impressions vary: many customers report smooth orders and helpful support, while others cite fulfillment, product condition or billing problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Bottle arrived with broken seal and liquor spilled; service unsatisfactory.
“the seal was broke and the cap was pushed back so liquor spilled out.”
Bottles arrive quickly and an incident was resolved promptly.
“they took care of it within minutes.”
They responded quickly to inquiries regardless of time of day.
“Very responsive to all inquiries-didn’t matter the time of day I had a response quickly!!”
Subscription and gift redemption caused unexpected charges and poor resolution.
“they automatically enroll you in a $40 program that doesn’t even give you anything.”
Bourbon of the month subscription sends impressive selections.
“I really enjoy the Bourbon of the month subscription”
Good delivery, packaging, and excellent bourbon selections discovered.
“Most importantly the Bourbons selected were excellent.”
Old subscriptions renew without notice even if unused.
“you will still have a subscription renewed without any notice.”
Good variety but delivery windows are too wide causing missed deliveries.
“The windows of the deliveries are too wide”
First order arrived well-packaged and personalized with engraving.
“The packaging protected the bottle well.”
Representative said Flaviar chooses whiskey regardless of personal preference.
“Flaviar will send me whatever they want to send me.”
Gift card redemption successfully resulted in the special order shipping.
“BOOM, our Special order is now on it's way!!”
Platform is easy to use with a great selection of options.
“Easy to use, great selection- you can find some great options”
Customer reports unwanted renewal and requests a refund.
“Didn't agree to being renewed, please refund”
Reviewer consistently pleased with product selection and quality.
“Always pleased with the selection and quality”
Subscription delivers outstanding whiskeys each month.
“This subscription allows me to enjoy outstanding whiskeys each month.”
Had a wonderful group experience and would return as customer.
“Wonderful group and great experience.”
Corky helped cancel membership and followed up as promised.
“He followed up as promised the next day”
Duplicate charge was refunded and future auto-pay removed promptly.
“The duplicate charge was fully refunded and all future auto-pay was removed from my account.”
Detailed positive ratings for many drams in the 2025 Advent Calendar.
“This years is one of the best, overall rating is 9.”
Reviewer enjoyed the Advent Calendar of whiskeys.
“Enjoyed the Advent Calendar for Whiskeys.”
Customer service was very responsive and helpful.
“Customer service is top notch.”
Flaviar refunded whiskey and shipping after carrier misdelivered the order.
“After much angst Flaviar made it right with a full refund for whiskey + shipping.”
Good customer support, selection, pricing, and accessible shipping.
“Great customer support, great product selection and great pricing.”
They promptly replaced a broken bottle and shipped quickly.
“The bottle was broken so they sent out a new one that shipped fast.”
Customer service responded quickly and resolved the order issue.
“Excellent customer service!”
They sold an out-of-stock bottle and delayed cancellation response.
“sold" me a bottle that was out of stock”
Support representative Corky responded promptly and helped resolve delivery.
“Corky was very prompt in response and helpful in getting the situation solved.”
Support requests unresolved for six weeks, customer is frustrated.
“I have tried to get things resolved for 6 weeks.”
Product differed from advertisement and AI customer service was inadequate.
“the customer service that I was given was from an AI named “Corky””
Customer service described as great.
“Great customer service!”
Milda from customer service quickly resolved broken vial issues.
“Milda assisted me and provided excellent support.”
Four bottles missing despite fulfillment; support has been unresponsive.
“4 of the bottles never showed up, though it was marked as fulfilled.”
Flaviar responded quickly to membership and website questions.
“they quickly responded to my email answering my questions.”
Good selection and useful for discovering new drams.
“Good selection and a great way to discover new drams”
Support was very responsive and the tasting product is fun.
“Very responsive and quick to handle questions!”
Flaviar offered the product at a good price with fast delivery.
“The only store I found that had a good price for the product i was looking for and with excellent delivery time.”
Card charged but order never shipped; label delayed over a week.
“My card was charged but I never received my order.”
Everything went flawlessly: excellent selection and fast delivery.
“Every aspect of the Flaviar experience went flawlessly.”
Purchased bottle tasted unlike sampler and was unusually sweet.
“the bottle purchased had few of the same tasting notes, and was unusually sweet”
Curated selection and flavor wheel helped improve tasting skills.
“an easy way to learn about them.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Flaviar is a spirits-focused membership and e-commerce service that markets curated tasting experiences, single-use samples and full bottles of whiskey, rum, mezcal and other distilled beverages. The company is known for offering themed tasting sets, educational tasting tools and a membership model intended for discovery and learning. Shipping and sales are structured around alcohol retail rules, so availability and shipping options vary by region. Consumers searching reviews typically look for feedback on selection, shipping reliability, product condition and customer support.