Reviews for G&B show a split picture: many buyers report fast international shipping, accurate tracking and receipt of genuine designer items. Several customers highlight good prices or included duties and quick dispatch, and individual staff members are called out for helpful responses. However, a significant cluster of reviews describes unresponsive email support, unanswered inquiries and difficulty with returns or damaged items. If you prioritize speed and discounted designer finds, these reviews suggest positive outcomes; if consistent post-sale support and returns are critical, proceed with caution and document communications.
Examples from available reviews (Nov 2022 โ Feb 2026).
Phone support confirmed availability and order arrived within three days.
“I phoned the number on their website and someone answered”
No replies across email, Facebook, and Messenger; order folder empty.
“WORST CUSTOMER SERVICE - NO REPLY AT ALL!!!”
Item in cart disappeared as sold out before placing my order.
“the item in my cart was suddenly sold out...”
Fast delivery and cheaper designer items received during sale.
“much cheaper than elsewhere.”
Many customers report fast dispatches and careful packaging, while a noticeable group reports unresolved service problems, delays or no follow-up.
Several buyers praise discounts, included duties and lower prices on designer items; a small number claim misleading discounts or higher list prices.
Some reviewers praise smooth site navigation, but others report checkout/cart errors, disappearing products and inconsistent brand listings on the website.
Many customers received well-packaged, genuine designer items in good condition; a minority reported damaged goods or raised authenticity concerns and return issues.
Several customers mention helpful phone/email responses and clear tracking updates; an equally large group reports unanswered emails and poor after-sales communication.
Overall impressions vary: numerous buyers report quick delivery and satisfaction, while many others report poor customer support and unresolved post-sale problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
Visited Courmayeur store, found unique items and received great service.
“Great products and experience.”
Unable to contact customer service and filed a credit card dispute.
“I HAVE FILED A DISPUTE WITH MY CREDIT CARD COMPANY.”
Fast DHL delivery to the UK with duties included and good price.
“The parcel arrived in three days (DHL).”
Item in cart disappeared as sold out before placing my order.
“the item in my cart was suddenly sold out...”
Website repeatedly shows brands and products appearing and disappearing.
“your website is just awful”
Loewe sunglasses delivered from Italy to the UK within 48 hours.
“within 48 hours they were delivered from Italy to the UK.”
Fast delivery and cheaper designer items received during sale.
“much cheaper than elsewhere.”
Dispatched next day and delivered the same week with great discount.
“It was dispatched the next day and I received it in London the same week.”
Purchased sneakers were perfect and confirmed 100% genuine with tracking.
“The sneakers I purchased are perfect, and 100% genuine.”
Super quick service and highly recommended for great clothing.
“Super quick service and no messing around.”
Fastest delivery experienced and great customer service.
“fastest delivery I've ever seen.”
Reports fake discounts and many unanswered emails, worst online shop.
“Fake discounts. Many mails, no answers.”
Phone support confirmed availability and order arrived within three days.
“I phoned the number on their website and someone answered”
Received damaged espadrilles and waiting a month for a resolution.
“Itโs already one month since I am waiting for any solution from their store.”
Helpful employee Sara provided fast replies and shipping.
“very fast shipping”
No replies after six emails and zero customer service.
“Zero customer service, not sure if this place exists.”
Alleges the company won't allow returns and didn't respond to emails.
“Not legit, buyers be aware!”
Sent nearly a dozen emails with no answers and no shipping confirmation.
“I send them nearly twelve emails, but I don't receive answers for anyone.”
No replies across email, Facebook, and Messenger; order folder empty.
“WORST CUSTOMER SERVICE - NO REPLY AT ALL!!!”
I recently made a purchase at G&B Negozionline, and I must say that my experience was absolutely wonderful. Their luxury fashion e-commerce platform easily caught my attention with its sleek design and smooth navigation. Finding what I was looking for was an absolute breeze.
One aspect of their service that particularly stood out to me is the daily express worldwide delivery option; this allowed me to receive my order in a timely manner despite living across the globe from their location. The high quality of packaging also deserves praise as all items arrived in perfect condition.
Their selection of products certainly did not disappoint either - with top-tier branded clothing, shoes, accessories, and more available on their website. While some may argue they are priced on the higher side, the superior quality more than makes up for it.
But most notable about G&B is how effortlessly trendy it is without trying too hard - each piece is simply amazing in both style and artistry.I would definitely consider making future purchases through them again and suggest others do so as well!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
G&B is an online fashion retailer offering designer clothing, footwear and accessories through an e-commerce platform. People searching reviews typically look for information on shipping speed, product authenticity, pricing and customer support when evaluating this type of retailer.