Customer feedback on Greca is mixed. Positive reviews highlight punctual transfers, attentive guides, well‑run food tours and responsive agents who provide tailored planning (e.g., personalised Zoom assistance). Negative reports describe missed pickups, transfers not included or delivered as promised, late hotel details and slow or absent replies when issues arise (for example, missing high‑speed ferry bookings and unreturned refund requests). Prospective customers should reconfirm key logistics in writing—pickup windows, included transfers, ferry class and exact hotel details—and follow up promptly if plans change. For complex packages, request clear, itemised vouchers and contact points so local operators can be reached directly during travel.
Examples from available reviews (Dec 2021 – Feb 2026).
Promised services were not delivered and the company ignored complaints.
“they said all transfers were included, but they were not...”
Tours ran on time with friendly guides and good communication.
“Every thing was on time from the time we arrived at the airport”
Mostly good planning, but missed pickup and initial hotel reservation issues.
“my airport pick up didn't turn up and my 1st hotel reservation was not found”
Agent was responsive and helpful during planning call.
“He was very responsive answered all our questions”
Reports are mixed: many reviewers praise friendly, punctual guides and helpful staff; others describe missed pickups, rude attendants and unfulfilled transfer promises.
Few reviews address price directly: some call prices competitive, while others say packages missed promised inclusions despite high cost.
Booking and logistics experiences vary: some found planning straightforward, while others report late hotel details, booking errors and unexpected last-minute changes.
Tour quality and activities are often praised (food tours, guides); complaints centre on hotel standards, missed attractions and transfer inclusions not delivered.
Many reviewers describe prompt, helpful replies and proactive calls; multiple other reports cite delayed or missing responses and unresolved support requests.
Overall impressions are mixed: several customers recommend Greca for organized, stress‑free trips; a portion report significant service failures and unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company was unprofessional, deceptive, and failed to communicate during crises.
“she will cut off all communication”
Service was excellent and punctual; highly recommended.
“Excellent service all on time ! Highly recommended”
Company failed to communicate and repeatedly missed scheduled transfers.
“Greca never notified us that the lines for Customs were incredibly long on the weekends”
Promised services were not delivered and the company ignored complaints.
“they said all transfers were included, but they were not...”
Agent was responsive and helpful during planning call.
“He was very responsive answered all our questions”
Quick response and agent offered help.
“Response was quick and agent offered her help”
Tours ran on time with friendly guides and good communication.
“Every thing was on time from the time we arrived at the airport”
Reviewer found the staff and overall experience amazing.
“The experience and the staff is amazing!”
Team was professional with well-planned itinerary and attention to detail.
“Professional and friendly team, well planned itinerary and true attention to detail!”
Received sensational, attentive service and a tailored package.
“Sensational service.”
Service was excellent and very professional.
“Excellent and very professional service!!!”
Staff were friendly and the lamb dish was exceptionally well prepared.
“The lamb was probably the best dish I've had in a restaurant for several years.”
Service was brilliant, prices competitive, and staff clarified needs.
“Brilliant service 👏 prices competitive”
Mostly good planning, but missed pickup and initial hotel reservation issues.
“my airport pick up didn't turn up and my 1st hotel reservation was not found”
Good customer service but poor communication caused last-minute problems.
“they actually do the arrangements the week prior to the trip, resulting in unexpected surprises”
Company changed the requested itinerary and ignored specific requests.
“You do not pay attention to one’s request.”
Missed ferry and was left behind, then had trouble getting a refund.
“the boat had departed and i then paid 40 Euro for a ferry ticket back to Athens”
Food tour was a trip highlight with an excellent knowledgeable guide.
“Amazing food tour of Chania”
No post-sale assistance and the company ignored after-sale issues.
“no services after sale do not wanted to know what is going on the sale”
The company provided prompt responses.
“Prompt reaponses”
Trip was well organized with timely transfers despite some hotel issues.
“excursions and transfer on time”
All logistics were handled, resulting in a stress-free vacation.
“Highly recommend Greca for a stress free vacation”
My experience with Greca was terrible. I booked my flight in Greece last year and it was the worst trip I have ever taken. The attendant was so rude and arrogant that all I wanted to do was get off the plane. If you are wanting a cheap flight, then by all means go with this company. However, if you know what you want and how to book a flight without going over budget, I would recommend another airline company but not Greca. This is the worst company I have ever engaged in. So overall I say don't book through this company at all if you can avoid it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Greca is a travel operator and tour agency providing packaged holidays, guided excursions, transfers and customizable itineraries. Typical services include hotel bookings, local transport and arranged activities. This summary is intended to help consumers quickly assess recurring strengths and issues reported in customer reviews.