Reviews repeatedly mention issues with product condition and how deliveries were handled. Several customers describe unresponsive communication and cakes that arrived late or never showed up. Others report customer service fixes, including refunds and reshipments. A few reviews also question whether the cookies and paid classes are worth the price.
Examples from available reviews (Dec 2021 – Mar 2026).
Delivery arrived opened and the cake was dry and missing advertised frosting.
“Delivery came FULLY opened”
Cake wasn't shipped and customer service did not respond.
“they do not answer phones and do not respond to emails”
Company refunded shipping and resent cookies after initial shipment issue.
“But they owned up to it refunded the shipping cost AND then resent the cookies.”
They provided excellent customer service, quality products, and fast shipping.
“Their level of customer service was outstanding.”
Several reviews describe shipping delays, along with one account of unprofessional staff at the flagship store. Some customers say issues were handled quickly through refunds or reshipments. Overall, the feedback shows both strong recoveries and clear service lapses.
Price concerns come up in comments about cookies and a paid build-a-cake class. One reviewer called the cookies “mediocre,” and another said the class didn’t match the cost. No review here praises the value.
In-store visits include reports of disorganized staff and class formats that felt underwhelming. Delivery problems also affected enjoyment when orders arrived damaged, overheated, or missing advertised elements. Some customers say customer service later made things right.
Multiple reviews say delivered cakes arrived opened, dry, or with frosting shifted by heat. These problems show up across more than one order and affected whether the cakes could be used as intended. No one mentions better packaging or improved durability.
Several reviewers say calls and emails about missing or delayed orders went unanswered. Others note there were no proactive updates after shipping problems. Separate reviews describe cases where support did respond and issued refunds or replacements.
The reviews contrast complaints that got resolved with failures that didn’t. They include both high-rated service recoveries and low-rated breakdowns in delivery or communication. Experiences vary by order and location rather than staying consistent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer believes cookies are mediocre and vastly overpriced.
“Cookies are mediocre at best.”
Shipping delay caused perishable items to spoil, but customer service resolved it.
“Milk Bar’s customer service was truly excellent.”
Flagship store staff were disorganized and unprofessional.
“The staff at the flagship store appeared disorganized”
Delivery arrived opened and the cake was dry and missing advertised frosting.
“Delivery came FULLY opened”
Order arrived overheated and frosting slid off, ruining the items.
“Frosting on cake had slid off”
Cake wasn't shipped and customer service did not respond.
“they do not answer phones and do not respond to emails”
Birthday cake was delayed and never arrived; no communication.
“As of Monday morning, the cake has still not arrived.”
Paid $160 for a brief build-a-cake class and found it disappointing.
“you literally pay $160 to box your own cake”
Company refunded shipping and resent cookies after initial shipment issue.
“But they owned up to it refunded the shipping cost AND then resent the cookies.”
When it comes to writing reviews, I usually avoid doing so, but this is one company for which I couldn't help but leave one. (Milk Bar)
This was my first order with them, and they exceeded my expectations in every way.
Their dedication to quality, speed, and value was matched by their exceptional kindness in the process of doing business.
Their level of customer service was outstanding.
They were really patient with me when I had issues with my order before it was delivered, and they answered all of my questions every time I wrote to them.
Shipping was also quite fast!
I intend to suggest this business to anyone in need of a birthday cake or other baked goodies.
Now that I'm aware of what I'm missing out on by not ordering from them on a regular basis, this will be a convenient site to purchase for gifts in the future, and possibly even for myself!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Milk Bar is a bakery brand selling cookies, cakes, pies, ice cream, and other desserts. It runs retail bakery locations and ships baked goods through online ordering. Milk Bar also offers hands-on classes and events at select sites. Its website lists menus, shipping details, and class schedules. Public profiles and cookbooks cover the founder and the history of its recipe development.