Customers often mention fast shipping and careful packaging for online orders. Several buyers say the desserts and confections arrive fresh and full of flavor. Other reviews describe damaged, used, or stale items and trouble with returns. Refund communication and security-related cancellations come across as uneven from one reviewer to the next.
Examples from available reviews (Jul 2023 – Feb 2026).
Ordered banana pudding cake which was moist and delicious; will order again.
“The banana pudding cake I ordered for my husband was so moist and delicious”
Perfect service with quick delivery and swift free returns.
“Perfect service and quick delivery.”
Waiting a week for return label with no responses.
“I am waiting for the return label since one week! Nobody is writing back, not answering my call.”
Gift basket arrived late with wrong address and rude support; candy was stale.
“The gift recipient said the pralines were grainy/stale and the candy wasn't great.”
Many reviewers describe quick shipping and smooth order handling when purchases go well. Another group points to slow or rude service, mainly when dealing with returns and exchanges.
Positive feedback highlights good value for tasty items and easy exchanges with free returns. Other reviewers say the value drops when products arrive stale or used, or when refunds are reduced.
Customers report fast deliveries and enjoyable in-store visits, with some calling out staff by name. Others ran into security-check cancellations and delays that disrupted checkout.
Several reviews say items arrive well packed, match their descriptions, and include desserts people especially enjoyed. Other accounts mention visible damage, loose threads, used items, and confections that tasted grainy or stale.
Some reviewers note prompt, helpful email replies and clear return steps. Others describe calls that weren’t returned, return labels that arrived late, and slow or missing responses from support.
Reviews split between fast, satisfying orders and cases marked by damaged items or poor return support. The result is a mix of standout positive purchases and noticeable service breakdowns.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (5) · Quotes shortened · As of: February 2026
Visible damage after limited wear and company dismissed concerns as normal.
“visible damage appeared.”
Ordered banana pudding cake which was moist and delicious; will order again.
“The banana pudding cake I ordered for my husband was so moist and delicious”
Super fast shipping and reviewer will order again.
“Super super fast shipping, will order again!”
Louboutins shipped quickly and were beautifully packaged.
“shipping was extremely quick and packaged beautifully!”
Received Louboutin shoes in two days in excellent condition.
“I got my Louboutin Mamadrague flat ballets in just two days in excellent condition and quality.”
Waiting a week for return label with no responses.
“I am waiting for the return label since one week! Nobody is writing back, not answering my call.”
Reviewer experienced horrible customer service and return policies.
“Horrible costumer service and return policies.”
Perfect service with quick delivery and swift free returns.
“Perfect service and quick delivery.”
Reviewer praises Carmen as a great entertainer at Savannahs.
“Carmen is one of the best entertainers at Savannahs.”
Sneakers delivered quickly; support initially slow but then responsive.
“New, nicely packed in the box with everything as expected.”
Shoes arrived correctly packaged and in expected condition.
“Shoe size is correct, packaging is fine and the shoes are in the condition it should be in.”
Lisa helped significantly with order and the reviewer enjoys their Alaia flats.
“She helped me a lot with my order so I can enjoy my Alaia flats.”
Gift basket arrived late with wrong address and rude support; candy was stale.
“The gift recipient said the pralines were grainy/stale and the candy wasn't great.”
Wrong size returned and replaced smoothly with free shipping and excellent communication.
“The entire process was smooth and the communication was excellent.”
Damaged shoes returned easily with quick replies and refund.
“Because I received the shoes damages I also got the shipping costs back.”
Received Manolo Blahnik before expected delivery and is happy.
“I have ordered a pair of Manolo blahnik which I received before the expected delivery date.”
Customer service canceled order and refunded payment within two days.
“they canceled the order and refunded the amount paid via PayPal.”
Shoes arrived used and customer support was slow and unresponsive.
“Quality of shoes that arrived (Manolo Blahnik) were terrible / already used.”
Shoes arrived in a different box and one shoe had a loose thread.
“I found that the shoes had been put in a different box to the product style”
Orders cancelled due to security checks; had to use PayPal and await refunds.
“they just cancelled the orders citing they “didn’t pass internal security checks””
Excellent service and products with timely helpful email responses.
“Excellent service & product over three transactions in the previous six months with timely helpful response to Emails.”
Return policy and process were confusing and customer service very slow.
“Returns policy is ridiculous, they allow customers 3 days from receipt of an item to arrange a return.”
Exchange processed; received size 4s after three weeks with free returns.
“I received very specific instructions on how to return free of charge through fed ex.”
Returned unworn shoes but received a 10% refund deduction for alleged sole condition.
“they took 10% off my refund claiming that the soles aren't in perfect condition.”
Shoes arrived perfectly packed but email responses were slow.
“Perfectly packed and I’m very happy.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Savannah’s Candy Kitchen is a confectionery retailer based in Savannah, Georgia. It runs physical shops and an online store that sells Southern-style sweets such as pralines, chocolates, fudge, and caramel apples. The site also offers packaged gift baskets and takes corporate and holiday gift orders. A production facility handles online fulfillment, and select locations offer in-store candy-making demonstrations.