Customers describe two clear themes: many orders show up fast, well packed, with a wide range of Asian groceries and beauty items. Many other reviews describe major breakdowns, including lost shipments, cancelled orders, and trouble getting refunds. Negative reviews repeatedly point to product issues, including counterfeit cosmetics and expired or moldy food. Communication ranges from clear product details to requests for insecure payment photos and instructions that were not translated.
Examples from available reviews (Dec 2018 – Mar 2026).
Packages never delivered and company and carrier blamed each other.
“Yami said that it was the logistic company's problem. The logistic company (GOFO) said that it was Yami's problem.”
Received expired or nearly expired groceries and unhelpful customer service.
“They sell expired or close to expired asian groceries.”
Fast, reliable service and great experience.
“Fast,Reliable,Great.”
Company demanded photos of my credit card, which felt insecure.
“they refused to ship the items unless I provided them with photographs of my credit card.”
Many reviews describe delivery failures and routing mistakes, including packages sent to the wrong state or stuck in transit. Several customers say orders were cancelled after their cards were charged, followed by repeated refund delays. Multiple complaints point to hard-to-navigate refunds and a restocking fee policy customers described as punitive.
Several reviewers point to lower retail prices and strong deals on specialty Asian items. Others felt the value dropped because of refund shortfalls, restocking fees, or small compensation after receiving counterfeit or damaged goods. Positive value comments tie directly to getting hard-to-find products at competitive prices.
Many customers praise fast shipping, including same-day delivery in some areas, and an easy website that keeps ordering simple. Some reviews mention stockouts and cancelled orders that threw off shopping plans. Packaging often gets described as acceptable, with several notes about deliveries arriving intact and carefully packed.
Negative reviews repeatedly cite counterfeit cosmetics, moldy items, and food sold past its expiration date as clear quality problems. Some reviewers also report groceries arriving close to expiry and low-value compensation for defective items. Positive remarks emphasize the wide selection and access to Japanese and Korean brands that are not widely available locally.
Several customers describe poor or rude service when asking for refunds or order changes. Reviews also point to specific issues: requests for credit-card photos, product instructions left untranslated, and confusing expiration date formats. At least a few reviews praise clear expiration labeling on the website and responsive support in better cases.
Sentiment splits between shoppers who get consistently fast, reliable orders and those who report sharp service and product failures. High-rated reviews highlight quick delivery, selection, and intact packaging. Low-rated reviews focus on lost shipments, counterfeit or expired goods, and frustrating refund interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Sitejabber (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Packages never delivered and company and carrier blamed each other.
“Yami said that it was the logistic company's problem. The logistic company (GOFO) said that it was Yami's problem.”
Received expired or nearly expired groceries and unhelpful customer service.
“They sell expired or close to expired asian groceries.”
Package shipped to wrong state and customer service handled refund poorly.
“The package was sent to the wrong state.”
Package was delayed and remained in New Jersey past expected delivery.
“It was supposed to come on the 18th and never came it’s still in New Jersey”
Orders arrive quickly and as expected; will continue shopping.
“Get what I order, and it comes quickly!”
Poor customer service and unreasonable return/refund policies.
“Poor customer service and an unreasonable return/refund policy.”
Order arrived damaged; refund issues and deleted review/purchase history.
“they deleted not only my negative review but also my entire purchase history”
Company demanded photos of my credit card, which felt insecure.
“they refused to ship the items unless I provided them with photographs of my credit card.”
Missing package and customer service refused refund or replacement.
“customer service refuses to offer either a refund or a replacement.”
Platform offered low prices and excellent delivery experience.
“Yami is a trust worthy platform with best price and best delivery experience.”
Customer service was rude and refused to modify my order.
“Customer service was super unhelpful and rude.”
Orders were smooth with fast shipping and responsive customer service.
“Shipping is quick, items are packed with care (no crushed boxes or leaks),”
Same-day delivery in LA and good selection of K-beauty products.
“I got my package on the day I ordered.”
Fast, reliable service and great experience.
“Fast,Reliable,Great.”
They received a counterfeit product and found customer service unhelpful.
“100 % fake product / SCAM !”
Fast shipping and a wide selection of Asian beauty and snacks.
“Fast shipping and a great selection of Asian products!”
Easy-to-use website with fast shipping and items in perfect condition.
“The website is easy to use, shipping was fast, and everything arrived in perfect condition.”
Received a counterfeit perfume and was offered only $12 compensation.
“Yami offered me $12 towards purchasing something else.”
They sell fake makeup and skincare products.
“Sells fake makeup and skincare products.”
Great selection, free shipping threshold, fast delivery, and easy shopping.
“Love the products, love the free shipping”
They sold food items that were over a year past expiration date.
“Foods are Expired MORE THAN 1Year!!!”
Extremely poor customer service and difficulty obtaining refunds.
“due to their extremely poor customer service and the significant difficulty in obtaining refunds,”
Customer service had a bad attitude and was poor.
“Bad bad bad customer service.”
Purchased soy knots at much lower price; arrived undamaged after two weeks.
“I was very pleased to find that this store sold exactly what I wanted at a retail price I was happy with (Amazon is 3x the price).”
Return was denied because original packaging was missing.
“denied for returning due to no original package.”
Confusing expiration date format and refusal to accept food returns.
“the expiration date on the package is formatted as dd/mm/yy”
They charge a 15% restocking fee and require customers to pay return shipping.
“they will charge you 15% restocking fee.”
Customer service was rude and refused refund for untouched package.
“Their customer service is so mean and made a sarcastic tone like they are talking to a poor / who can not afford their product tone.”
Website shows clear expiration dates and offers many items unavailable locally.
“Most of the items I ordered are Japanese items with expiration dates clearly shown on their website.”
They received a counterfeit product and found customer service unhelpful.
“100 % fake product / SCAM!”
Sold moldy food; refund issued but seller continued to list product and hid review.
“before I saw the mold inside”
Orders are canceled and refunds may be for less than original payment.
“Order will get cancel for no reason and will refund you back less than what you originally paid...SCAM”
Arrived quickly and intact despite minimal packaging, good snack variety.
“Everything arrived in a timely manner, (within three days) and it came in good condition”
Found desired Japanese noodles and experienced fast shipping.
“I have trouble finding the Japanese instant noodles that I love but I found them on Yamibuy.”
Received no product and only refunded after escalating to PayPal and threats.
“They only refunded my money after I filed a complaint with PayPal and also threatened to sue them.”
Product instructions were only in Japanese and customer support offered no help.
“The answer was to google it.”
I really enjoy Yamibuy services. The major reason for me to give a 4-star is because some products are always out of stock. It would be great if you could restock them back sooner. Another reason is that sometimes the delivery is a little bit slow than the anticipated time. Otherwise, Yamibuy offers great Asian foods with reasonable prices and the products are securely packaged. Customer service is also something I should commend. They are so quick to respond to any question and to keep you on the know in situations where the delivery is delayed. I also like how easy it is to explore their website. Overall, I have been their customer for 3 years now and I’ll continue buying from them.
Orders failed to go through and refunds take 5-7 business days repeatedly.
“Your order did not go through in our system. We will refund you in 5-7 business days on your original payment method.”
Orders cancelled after charging the card and refunds delayed.
“They tempt you to order, charge your card and always cancel your order after almost two weeks!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Yamibuy is an online retailer focused on Asian groceries, snacks, K-beauty products, personal care, and household items. It lists branded goods and imported foods with product pages that show images, ingredient details, and posted expiration dates. Shoppers can pay using common online options such as credit cards and third-party payment services. Yamibuy ships to U.S. addresses and offers customer support and a returns process through its website.