Several customers say they paid for orders that never arrived and could not reach support. Multiple accounts describe subscription or one-time charges with no shipment and no refund. One separate comment questions whether the company will share third-party testing data. Most feedback centers on poor communication.
Examples from available reviews (Feb 2026).
Paid for an order six weeks ago but received nothing or support response.
“£30 paid, nothing delivered and I've had no response to two emails.”
Order placed over a month ago still processing, no customer service responses.
“stopped answering customer service emails and not accepting phone calls”
Customer service ignores post-purchase calls and emails, only responsive before orders.
“Never answer the phone or emails.”
Company claims third‑party testing but refuses to share safety results.
“they are unwilling to share those numbers”
Reviewers repeatedly describe orders sitting in “processing” for weeks with no shipping confirmation. They say they were charged but got no refunds and no updates. These service problems show up as the main issue.
Customers report paying for products that never arrived. Several posts mention surprise subscription charges without delivery or a reminder.
People say checkout works, then communication stops after payment. Some reviews note the site takes orders, but follow-up and tracking never materialize.
One review questions transparency around third-party test results and safety numbers. No other reviews mention taste, results, or packaging.
Several reviewers say calls and emails go unanswered after purchase. Some accounts suggest the company replies before an order, but not when problems come up afterward.
Across the comments, a pattern emerges of undelivered orders and support that breaks down after purchase. Most feedback leans toward low ratings, with no balancing trend of high satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Quotes shortened · As of: February 2026
Longtime customer faced unfulfilled order, no support or refund.
“no response from support regarding an unfulfilled order”
Paid for an order six weeks ago but received nothing or support response.
“£30 paid, nothing delivered and I've had no response to two emails.”
Order placed over a month ago still processing, no customer service responses.
“stopped answering customer service emails and not accepting phone calls”
Company charged money, failed to respond or confirm shipment.
“nothing else received chased by email twice, no reply”
Was charged for a subscription without reminder or product and no customer follow-up.
“they never mailed me the product”
Company claims third‑party testing but refuses to share safety results.
“they are unwilling to share those numbers”
Customer service ignores post-purchase calls and emails, only responsive before orders.
“Never answer the phone or emails.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Your Super is a direct-to-consumer seller of nutritional products and superfood blends. It offers powdered mixes and supplement formulas through its online store. Customers can buy once or sign up for recurring deliveries. Product pages usually list ingredients and suggested serving sizes for each blend.