Reviewers often praise Papier’s look and feel, paper options, and customization across planners, notebooks, and photo books. Many customers describe an easy order process and fast delivery on standard orders. A sizable set of reviews also mentions missing or late parcels, items arriving damaged, and slow responses from support. Several users point to website gaps too, including limited tracking visibility and unclear personalization confirmations.
Examples from available reviews (Apr 2022 – Mar 2026).
Initially skeptical about paper, reviewer loves planner and prefers it now.
“I love my Papier planner, I don't think I will ever go back to another one!”
Card arrived damaged and notebook misaligned with poor material quality.
“The notebook was misaligned and the paper was wavy and sticking out in random places.”
Tracked delivery failed and customer service was unresponsive, causing missed gift.
“Zero customer service across all three days. There is no way to speak with a human”
Customer service redirected lost parcel and kept me updated.
“Maya kept me updated throughout the whole process.”
Reviews split between quick, helpful service and repeated fulfillment problems. Many mention lost parcels, wrong items, and long delivery delays. Several reviewers also name specific agents who fixed issues fast.
Many reviewers tie value to print quality and how the paper feels. A smaller but steady group says some items seemed cheap for the price or mentions unexpected branding changes without compensation. A few customers also report billing problems, including duplicate charges.
Customers often find the design and photo-upload tools easy to use. Other reviews note missing basics such as name confirmation, discount codes that vanish, and planner layouts that require extra page flipping. A handful also say some notecards do not work with common pens.
Many reviews compliment the binding, sharp printing, and paper feel in planners and photo books. Repeated issues include damaged or misaligned pages, grainy photo prints, spines that crack, thin paper with bleed-through, and covers that don’t match the preview. Some orders arrived with cosmetic damage even when the inside pages looked fine.
Many reviews describe customer service that doesn’t reply and tracking links that show no parcel details. Others describe support that gives updates and takes corrective action quickly. Several reviewers want clearer tracking and faster responses.
Experiences range from repeat buyers who love the products to customers hit by delivery or quality problems. Positive reviews highlight customization and consistent print results. Negative ones focus on missing orders, damaged items, and slow or missing fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Initially skeptical about paper, reviewer loves planner and prefers it now.
“I love my Papier planner, I don't think I will ever go back to another one!”
Often beautiful items; husband frequently buys personalised stationery.
“Always beautiful items from Papier.”
Cover quality was poor and different from online images; interior pages were good.
“The cover of the book is bad quality, and nothing like it is shown online.”
Website easy to use, but lacks confirmation of entered names for reassurance.
“it would be good have a confirmation of the names I have used just to reassure me that I have not made a mistake in spelling.”
The reviewer did not receive their package.
“Didn’t recieve package”
Great service and beautiful products; reviewer highly recommends.
“Great service, beautiful products, highly recommend!”
Delivery was repeatedly delayed and date changed multiple times.
“The delivery date changed 3 times is was so delayed.”
Paper quality and customization pleased reviewer; excited for invitations.
“I like the quality of the paper, and also how customizable everything is.”
Annual photo books are high quality, easy to create, and reliable.
“I cannot fault the quality, service or delivery.”
Easy to load photos and arrange; quality and service have been excellent.
“Easy to load photos and arrange.”
Card arrived damaged and notebook misaligned with poor material quality.
“The notebook was misaligned and the paper was wavy and sticking out in random places.”
Reviewer described experience as good, accurate, and punctual.
“good accurate and punctual”
Planner arrived quickly but had cosmetic dots and lacked functional features.
“no option for an elastic band holder & two ribbon markers”
Beautiful product with high-quality stationery praised by reviewer.
“Beautiful product and high quality stationary.”
Reviewer praises the product's great quality.
“Great quality! Lovely”
Wrong item sent and customer support was unresponsive and slow.
“I ordered an address book for the inside and I got a planner instead.”
Personalized notebook arrived damaged and replacement never arrived after long delays.
“it came damaged and it took a long time for it to get here.”
Orders are easy with great quality; reviewer recommends Papier.
“Papier are always easy to order and great quality!”
Order missing and reviewer reports being charged twice.
“Could some one please look into where my order is and some how the money is coming out of my account 2 time ??”
Site was not user-friendly and discount code disappeared.
“Found your site not user friendly - 10% discount disappeared and unable to get it back to use.”
Reviewer did not receive package despite paying for priority shipping.
“I never got the package. Paid for priority shipping and it’s not here.”
Wellness journal's design and layout supported personal growth and reflection.
“The beautiful design, quality and thoughtful layout was a welcome escape”
New branded cards were unwanted and reviewer was not compensated.
“forced new branding on the back of the cards, with zero discount for my dissatisfaction.”
Photobook had printing errors and mismatched preview despite fast shipping.
“the final print came out differently from what was shown in the preview”
Photobook took four weeks and customer service did not assist.
“my photo book order took four weeks to come, customer service didn’t help at all”
Cover art and pages felt cheap and low quality for the price.
“Disappointed in quality of cover art and pages for price.”
Planner organization was confusing, with months and sections scattered.
“I wish every section was organized by month instead of having to flip through the whole planner”
Fabric photo book produced grainy, dull photos and cheap-feeling cover.
“The quality is so poor! These were high quality photos that in the book look grainy, dull”
Tracked delivery failed and customer service was unresponsive, causing missed gift.
“Zero customer service across all three days. There is no way to speak with a human”
Diary shipment missing and tracking provides no information or confirmation.
“the tracking link navigates back to Papier with no information on the parcel at all.”
Planner spine broke within weeks and ribbon fell out.
“the spine is already breaking and a ribbon has fallen out.”
Planner includes some observances but omits Easter, disappointing.
“but not the second most celebrated Christian holiday in the world - Easter!?”
Travel journal paper is too thin, causing pen bleed-through.
“the pages are too thin.”
Carrier lost order; customer service helped but replies are delayed.
“my order has got lost with Evri, which is more on them than Papier.”
Order delayed and canceled due to stock, causing disappointment.
“it was disappointing to hear I was never going to receive my item.”
Planner only runs until June despite website's full-year claims.
“this is not a full 12-month planner.”
Notecards' paper doesn't accept pens, making them unusable for writing.
“there literally isn't a pen that you can write on them with.”
Reviewer experienced outstanding customer service and noted high product quality.
“Outstanding customer service and high quality product!”
Customer service unresponsive and order has not been delivered.
“I've been trying to contact customer services and have had no response.”
Order delayed two weeks; customer service unresponsive and disappointing.
“have sent numerous emails and comments on social media but no reply at all.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Papier sells personalized paper goods online. Its range includes planners, notebooks, photo books, greeting cards, and stationery templates that customers customize on the website. Shoppers can upload photos and add text, which Papier then prints and binds into finished products. The company offers different paper stocks and finishes for gifts, journals, and event stationery. Orders are placed online and shipped through carrier services.