Many reviewers describe easy browsing, simple offer-making, and a quick checkout. Many buyers also mention fast seller replies and smooth transactions. A separate group reports major issues with returns, unexpected charges, and claims of counterfeit items or undisclosed import fees. Several reviewers also mention login failures and shipping-address mistakes at checkout.
Examples from available reviews (Jan 2023 – Mar 2026).
Website is easy to browse and complete transactions.
“Easy to browse, contact sellers, make offers, and complete transactions.”
Return process was slow and customer service avoided responsibility.
“Customer service is slow, evasive, and repeatedly dodges direct questions”
Reviewer alleged scams, fake items, and undisclosed import fees.
“The site is a complete scam and they know it.”
Extremely satisfied with curated items, easy site, affordable shipping, and service.
“I am extremely satisfied with my experience.”
Reviewers often mention fast seller replies and a smooth buying process. Several describe successful negotiations and helpful support when getting shipping quotes. Strong complaints focus on drawn-out returns, orders stuck as pending, billing disputes, and customer support that feels unresponsive.
Many reviews point to high shipping costs and unexpected customs fees. Fewer reviewers mention fair prices or low shipping costs on specific purchases. Low-rated reviews often highlight surprise charges.
Many reviewers say the site is easy to navigate, offers are simple to submit, and checkout runs smoothly. Some report trouble accessing accounts, missing verification or one-time login links, and incorrect default shipping addresses. These login and address issues show up less often than positive usability comments but appear repeatedly across reviews.
Several reviewers praise the selection and describe interesting, high-quality pieces. A small number allege counterfeit items, scams, or undisclosed import fees tied to purchases. Positive feedback on item quality outweighs the serious allegations.
Buyers often describe seller communication as clear, quick, and courteous. Many say fast replies and easy messaging help make long-distance purchases work. Negative comments about communication mostly come up when customer service is involved in returns or billing disputes.
Reviews split between strong satisfaction with curated finds and sharp frustration with returns, billing, and delivery problems. Many give top ratings for discovery and the purchase flow. A similar group of low ratings points to unresolved charges, failed deliveries, and weak support after the sale.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Website was very easy to use and offered great prices.
“Very easy to use and great prices”
The process was fast and easy to complete.
“Fast and easy”
Enjoyed shopping globally and felt purchases were backed.
“know my purchases are backed by 1stbids!”
Found great, interesting furniture and sellers responded.
“Great and interesting furniture. And sellers responded.”
Reviewer found shipping cost excessive and business difficult.
“CRAZY shipping cost of $599!!!!”
They had gracious, thoughtful communication and highly recommend seller.
“We would HIGHLY recommend this seller.”
Reviewer experienced unexpected charges and called platform's billing practices unfair.
“they keep charging whatever they feel like.”
They helped obtain shipping quotes for purchases.
“They can help to get our shipping quotes”
Order failed to deliver and customer service blamed customer.
“the gift never arrived”
Long-distance transaction was easy with a prompt, professional seller.
“Excellent long distance transaction”
Reviewer wrote only 'communication' in the review.
“communication”
Reviewer said the site was easy to use.
“Easy of use.”
Unexpected customs fees caused return and customer service was unhelpful.
“I did not know the customs charge would be $1,500”
They found the selection tasteful and purchasing easy.
“Excellent taste and easy to purchase.”
Logging in was frustrating due to missing verification emails.
“I never received verification emails, trying repeatedly.”
They were prompt, easy to work with, and offered a better price.
“prompt in answering my question”
Purchase took a few days but was worth the reasonable price.
“but it was worth the effort.”
Reviewer praised the speed of replies.
“Speed of reply”
Purchase remained pending despite payment and customer support was unhelpful.
“the system kept showing order pending / awaiting for confirmation”
Order failed but payment was charged and support was unhelpful.
“the amount was charged to my credit card”
I recently purchased some antique furniture and vintage fashion from 1stDibs and I must say that I am extremely satisfied with my experience. The website is beautifully designed and easy to navigate, which made finding what I was looking for a breeze.
The variety of products available is impressive – from fine jewelry to art, there truly is something for everyone here. Everything on the site seems to be curated with great care, so you know you're getting high-quality items.
One of the standout features for me was the global shipping option. As someone who lives outside of the United States, it's often difficult to find websites that offer international shipping at a reasonable price. But 1stDibs makes it easy and affordable to get beautiful pieces delivered right to your doorstep.
Overall, my experience with 1stDibs has been fantastic. The customer service was top-notch as well – any questions or concerns I had were answered promptly and professionally. If you're in the market for unique items that are both beautiful and timeless, I highly recommend checking out this website.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1stDibs runs an online marketplace for antiques, high-end furniture, fine art, jewelry, and vintage design. It features listings from independent dealers, galleries, and showrooms worldwide. Shoppers can search detailed listings, message sellers, and buy through the website or mobile app. The company supports international purchases and helps arrange shipping and provide quotes for both buyers and sellers.