Many shoppers speak well of the in-store experience, pointing to helpful staff, roomy outlets, and some standout footwear. Most complaints focus on online orders, especially missing deliveries, late or withheld refunds, and exchanges that are hard to complete. Communication problems come up often, with people describing repeated automated replies and mixed answers from support. Reviews also mention defects and uneven sizing, alongside praise for shoes that feel comfortable, waterproof, or lightweight.
Examples from available reviews (Oct 2021 – Feb 2026).
Spacious store with many helpful employees and great selection across floors.
“The store is very spacious, they have many employees helping”
Purchased lightweight, stylish shoes and praised their excellent quality.
“THIS IS AN EXCELLENT QUALITY very light weight sport shoe.”
Package lost after late delivery and refund delayed by a 10-day waiting period.
“they need to wait 10 days to initiate the refund process.”
Order delayed two weeks and support replied with repetitive automated responses.
“got some AI agent pretending to be a human”
Most complaints target returns, refunds, and exchanges. Several reviews describe inspections that leave exchanges stuck for weeks and refunds that arrive late or not at all. Some locations earn steady praise for in-store service, while others draw reports of staff being unhelpful or rude.
Shoppers often point to outlet discounts and good clearance finds. Some say promotions were refused, gift cards were canceled, or loyalty points were not refunded. Shipping and return fees also come up in complaints about poor value when sending back sale items.
Website and app issues reportedly stop people from buying or starting returns, including a launch glitch that led to items selling out. Some reviews also mention problems on specific country sites. On the positive side, several shoppers like the store layouts and signage for making shopping easy.
Views on quality vary widely, from strong praise for lightweight, comfortable shoes to repeated reports of defects such as leaking, tearing, and damage to soles or paint. Several reviewers also mention sizing that changes between models. Some describe fast delivery and waterproof performance, while others say products failed after short use.
Many reviews describe support as inconsistent, with conflicting answers and frequent automated or scripted replies. Customers say they were passed between agents, told to file claims with shippers, or given the same timelines again and again. A few positive in-person interactions stand in sharp contrast to the reported problems with online support.
Experiences split between strong in-store visits and frustrating online transactions. Most negative accounts focus on shipping delays, orders canceled after payment, and returns that are hard to complete. Positive feedback centers on helpful store staff, outlet deals, and certain shoe models seen as well made.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · yelp.com (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Good service, lots of deals and wide selection for all ages.
“The service here was very good.”
Order delayed over a week and customer service provided inconsistent answers.
“I keep getting different answers.”
Hiking shoes leaked, returns rejected, shoes destroyed and refund not issued.
“my feet became wet, which clearly isn’t acceptable for hiking shoes.”
Purchased lightweight, stylish shoes and praised their excellent quality.
“THIS IS AN EXCELLENT QUALITY very light weight sport shoe.”
Order never delivered and customer service failed to provide a refund.
“Adidas has failed to resolve the issue or provide a refund.”
Order delayed two weeks and support replied with repetitive automated responses.
“got some AI agent pretending to be a human”
Returning an item was difficult and customer support dismissed concerns.
“Extremely frustrating and poor level of service.”
App glitched during launch causing the drop to sell out before purchase.
“When it finally worked again everything was sold out.”
Shoes are good quality but sizing varies and shipping is slow.
“I think the quality of the shoes is good”
Return label failed for two weeks and customer service was very poor.
“customers service is worst.”
Unable to return an order on the Romanian Adidas website.
“it's impossible to return an order on the romanian adidas website”
Purchased gift card link inaccessible and customer service gave repetitive, evasive answers.
“cannot access to the link in the email.”
Returned items received refund for shirts but not for hoody after weeks.
“im still owed 35.80”
Gift card link expired and customer service failed to issue replacement or refund.
“link had 'expired'.”
Package lost after late delivery and refund delayed by a 10-day waiting period.
“they need to wait 10 days to initiate the refund process.”
Order missing, customer service transferred me and blamed the shipper instead.
“tell me to put a claim in with the shipping company.”
Shoes tore after 40 days and returning abroad caused long delay without refund.
“shoes tore on both inner sides after only 40 days of use”
Returned items; one refund withheld, company alleged damage and returned a filthy item.
“I received a £60 refund for the bottoms, but no refund for the £70 hoodie.”
Order not delivered and unable to cancel while customer service gives delayed timelines.
“it has yet to leave the warehouse.”
Large outlet with sales, good layout, and a 60% clearance discount.
“clearance bin with an additional discount which was 60% off!”
Found a lifestyle shoe for 50% off and received great service.
“I was expecting $70 but got for $35 instead.”
Wrong item sent, delivery delayed, and customer service used scripted responses.
“Sent the wrong item after a delay in delivery”
Exchange stuck in inspection for weeks despite store approval and no replacement.
“My exchange has been stuck in “inspection” for over 7 days”
Exchange stuck in inspection over a week despite store approval; no replacement.
“Absolutely horrible exchange policy.”
Exchange stuck in inspection for over a week despite store approval.
“Absolutely horrible exchange policy.”
Encountered an employee with a terrible, unhelpful attitude.
“was not helpful at all, and acted like he didn't want to do his job.”
Exchange and refund delayed for two months and correct item not received.
“Felt like i got scammed!”
Spacious store with many helpful employees and great selection across floors.
“The store is very spacious, they have many employees helping”
Massive store, great selection and helpful service; custom jersey ordered.
“Service was great”
Promotion mislabeled and manager refused to honor the discount at checkout.
“display had been mislabeled”
Positive experience; great staff and child enjoyed the visit.
“Son loves this store”
Staff didn't help with an exchange request; won't return to the store.
“They did not helped me at all”
Return rejected for 'strong odor' despite item smelling fresh, customer service unhelpful.
“My return got rejected due to a ‘strong odor’ smell.”
Order canceled and refund delayed; offers of replacements were poor value.
“I still haven't had my refund come through.”
Couldn't exchange gift without a receipt and was denied assistance.
“I was told that without a receipt nothing”
Attempted to return shoes without tag and faced managerial intervention.
“I arrived right as the store opened to return a pair of shoes that didn't fit my son.”
Staff provided incorrect product information leading to disappointment.
“Staff told me the wrong fit, and the wrong kind.”
Multiple staff were helpful, knowledgeable, and prices were good.
“They were all Knowledgeable and friendly.”
Checkout employee was dismissive and rude during service.
“the kid who checked me out tonight couldn't have been more dismissive.”
Beautiful displays but extremely poor customer service and unhelpful staff.
“they score 0 with Customer Service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Adidas is a global sportswear company based in Herzogenaurach, Germany. It designs, develops, and sells footwear, apparel, and accessories for sport and everyday wear. Adidas sells through its own retail stores, outlet centers, e-commerce sites, and wholesale partners worldwide. Its range includes running shoes, football boots, and training apparel, plus lifestyle collections and licensed accessories. The company also runs research and development programs focused on footwear materials and technologies.