Customers frequently describe trouble with returns and exchanges. Several reviews mention fabric issues, including thin material and indigo dye bleeding. Some buyers report shipping mistakes or unhelpful support, while one reviewer describes staff who stepped in early and fixed the problem.
Examples from available reviews (Dec 2021 – Mar 2026).
Returns and exchanges are a nightmare due to rude staff.
“Trying to return or exchange something is a nightmare.”
Indigo-dyed sweater bled and ruined other garments despite care.
“The INDOGO BLED ONTO THE OTHER CLOTHING I WAS WEARING AND RUINED IT.”
Customer service was proactive and resolved issues satisfactorily.
“They were very proactive and went out of their way to make sure I was happy.”
Jeans sizing runs large and a button detached quickly.
“sizing is off.”
Many comments focus on strict return rules and exchanges that are hard to complete. Reviewers say staff were unhelpful or rude during return attempts. These complaints show up repeatedly in service-focused reviews.
Few reviews mention price or value directly. Reduced value comes through in repeated notes about low-quality fabric and final-sale limits that block exchanges.
Most issues center on fulfillment and follow-up, including orders that never shipped and deliveries in the wrong color. Several reviewers describe slow replies or no response from support, and one says final-sale labels on discounted items caused friction.
Reviews mention thin, see-through shirts, lightweight pajamas, indigo dye that transfers, and a button that came off. These complaints appear in multiple reviews and point to specific flaws and fabric behavior.
Most comments on communication cite slow replies and unhelpful support around returns and incorrect items. Experiences vary: one review credits proactive staff who resolved the issue, while several others describe support that did not respond.
Overall feedback leans negative, driven by return hassles, product flaws, and shipping mistakes. Issues like sizing mismatches and a detached button come up too, but less often than service and quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Jeans sizing runs large and a button detached quickly.
“sizing is off.”
Sizes inaccurate and returns/exchange process unavailable.
“Sizes are not accurate and their return and exchange policy is non existent.”
Returns and exchanges are a nightmare due to rude staff.
“Trying to return or exchange something is a nightmare.”
Order never shipped and customer service failed to resolve issue.
“it never shipped.”
Received wrong color and customer service was unhelpful about returns.
“they are super unhelpful.”
Sale items nonreturnable and slow customer response times.
“No returns on sale items”
Pajamas are lightweight, boxy fitting and feel poor quality.
“the material is very lightweight”
Sale policy prevented exchange despite available inventory.
“all items purchased during our sale are final”
Shirts are thin, see-through, and lower-quality than before.
“The shots are thin and see through.”
Indigo-dyed sweater bled and ruined other garments despite care.
“The INDOGO BLED ONTO THE OTHER CLOTHING I WAS WEARING AND RUINED IT.”
Customer service was proactive and resolved issues satisfactorily.
“They were very proactive and went out of their way to make sure I was happy.”
I would give 0 stars if possible. I purchased a dress online from this shop on November 21st and the shop owner informed me that it would be shipped out within 3-5 days. It's been almost 3 weeks and I still haven't received my merchandise. I have messaged the shop owner several times and they have not responded at all. No explanation, no apology, no refund, I just lost my money. I think it’s time I make a dispute claim with Paypal because Alex Mill have proven not to care about their customers. I would not recommend buying from this shop unless you want to wait forever for your item to arrive.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Alex Mill designs and sells casual clothing for men and women. The line focuses on staples like shirts, sweaters, jeans, and outerwear. Items are sold online and in select retail stores. Product pages usually show fabric details and care instructions, along with customer service contacts for order and return questions.