Skip to content

ANINE BING
Reviews & Experiences

Many customers say refunds after returns take a long time or never arrive. Several orders showed up damaged, already worn, or with hardware that failed quickly. Shoppers often report unanswered messages and unclear sale and return rules. A small number of reviews highlight the comfort and leather quality of certain shoes.

View reviews Write review

Overview & Key Metrics

Review count
27
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Reviews repeatedly point to slow refunds and drawn-out return processing. Several people describe receiving the wrong items and waiting on reimbursements that never came. This theme leads the feedback and shows up across different order types and locations.

💰

Value for money

Several customers say expensive items arrived in poor condition, which they see as bad value. A few mention receiving only partial reimbursement for defective products. Positive notes about value are scarce and mostly tied to fit or comfort for one product type.

⚡

User experience

A few reviews mention checkout or website issues, including a site that didn’t work properly and promotional items that didn’t arrive. Customers also say they had to cover return shipping and the hassle of sending items back. These problems appear less often than refund and product-quality complaints.

🔧

Product quality

Many reviews describe items arriving damaged, already worn, or with hardware that failed. A small number highlight soft-leather sandals that feel comfortable and fit well. Overall, complaints about quality outweigh praise, and positive product comments are rare and mostly about footwear.

📞

Communication

Many customers describe support that doesn’t respond, emails that go unanswered, and a chatbot that doesn’t help. Several reviewers say the sale or final-sale status wasn’t clearly shown before they bought. Delayed or unclear replies come up again and again.

⭐

Overall experience

Most reviews lean negative, with repeat issues around returns, refunds, and item condition. A smaller group praises comfort and materials in certain shoes, creating a sharp split in opinions. Overall, experiences vary widely but are shaped mainly by post-purchase service problems and quality issues.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026

Customer quality

Bag tarnished and hardware deteriorated, poor long‑term quality.

“the tarnishing and wear is so bad”

Feb 08, 2026 · trustpilot.com
Customer
Feb 08, 2026 · trustpilot.com
Monika Märki communication

Sale items non-returnable without clear notice and poor support.

“They do not allow returns on sale items”

Jan 02, 2026 · trustpilot.com
Monika Märki
Jan 02, 2026 · trustpilot.com
HI quality

Expensive product arrived in poor condition and only 10% offered.

“product arrived in horrible condition as if it had already been worn”

Dec 10, 2025 · trustpilot.com
HI
Dec 10, 2025 · trustpilot.com
Consumer service

Order took six weeks and refund never received.

“I still haven’t received my refund for an unopened item I sent straight back.”

Oct 01, 2025 · trustpilot.com
Daiva Medalinskienė service

Returned items and waited over a month for refund.

“more than month waiting for the money back.”

Oct 01, 2025 · trustpilot.com
Vlada Rusakova service

Returned a dress that looked different and paid €20 to return.

“Beware: returns are on you.”

Oct 01, 2025 · trustpilot.com
Helena Vidovic quality

Sandals were elegant and comfortable but toe design looked odd.

“incredibly comfortable, with soft leather.”

Oct 01, 2025 · trustpilot.com
JELLEN quality

Received worn and defective items; refunds issued but quality disappointing.

“one had clearly been worn and was in bad condition.”

Oct 01, 2025 · trustpilot.com
Natalie Mir quality

Bag arrived with the bottom detached and customer sewed it.

“The bottom of the bag was not attached to anything”

Oct 01, 2025 · trustpilot.com
Jonathan Hammond communication

Customer service ignored reports about a poor quality item.

“Poor customer service that doesn’t respond”

Oct 01, 2025 · trustpilot.com
Stephanie Van waadenoijen Kern communication

Return confirmed but refund still pending and support unresponsive.

“emails go unanswered and the chatbot provides no real assistance.”

Oct 01, 2025 · trustpilot.com
sharon service

Order sent to wrong PO Box and refund remains unpaid.

“they sent the order to there own PO BOX in The Hague”

Oct 01, 2025 · trustpilot.com
ZMK service

Returned item and no refund after 10–12 days.

“ten 12 days since I sent my return back and no refund”

Oct 01, 2025 · trustpilot.com
Disappointed service

Late delivery caused return and refund still not issued.

“I still have no refund.”

Oct 01, 2025 · trustpilot.com
Ivy Lis service

Defective boots after one wear and reimbursement refused.

“defective after ONE wear”

Oct 01, 2025 · trustpilot.com
Penelope Simpson service

Unresponsive customer service and sale item not refundable.

“Terrible customer service.”

Oct 01, 2025 · trustpilot.com
Zl Muh communication

Exchange denied for a sale item that lacked final-sale disclosure.

“there was no indication that it was a final sale”

Oct 01, 2025 · trustpilot.com
Annelise Fratella-Lentz service

Customer service refused help after multiple requests.

“Worst customer service.”

Oct 01, 2025 · trustpilot.com
Moskvina Daria usability

Website malfunctioned and garments had defects and poor sizing.

“Awful website that doesn't work correctly.”

Oct 01, 2025 · trustpilot.com
Beatrice Srt service

Received wrong item and faced long refund delays and poor support.

“it was a one-piece swimsuit!!!”

Oct 01, 2025 · trustpilot.com
L Markham service

Package misdelivered, item arrived damaged, and product fell apart.

“rubber slide had ripped apart at the seem”

Oct 01, 2025 · trustpilot.com
Uliana communication

Final sale items misrepresented and returns rules are unclear.

“They are misleading you to buy FINAL SALE items”

Oct 01, 2025 · trustpilot.com
Acat service

Free gift promised at checkout did not arrive after purchase.

“there was no tumbler.”

Oct 01, 2025 · trustpilot.com
Phoebe Rhodes 4/5

AVOID BUYING FROM THIS SHOP!!!!!

I am actually very disappointed with my purchase made at Anine Bing. The shorts are very low quality, the fabric is thin and flimsy, I can see through it. I have only worn them once and have washed them twice. They are already fading in color. Unfortunately, I can not return them because I washed them already. I was very disappointed because they were expensive for the poor quality of this product. For $100+, I would have expected a better quality product. I would never recommend this shop or anyone to buy from them. They're not trustworthy and they're scammers.

Nov 15, 2021 · Collected.reviews

Share Your Experience

Help other customers by sharing your experience with ANINE BING. Your review will be collected and included in our ongoing analysis.

Click to rate

Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About ANINE BING

Anine Bing is a Los Angeles fashion brand founded by designer Anine Bing. It sells women’s ready-to-wear clothing, plus footwear, handbags, and accessories. The lineup often includes materials like denim and leather, sold through the brand’s website and wholesale partners. The online store lists product details, sizing guidance, and care instructions to help shoppers choose.