Many reviews mention orders that never arrived and repeated silence from Apricoat’s support channels. Several customers describe pre-orders left open for a long time and cases where a shipping label was created but the package never went out. Other reviewers report quick delivery, sturdy build quality, and useful details like multiple pockets. Overall, the reviews split between fulfillment/communication breakdowns and strong product performance.
Examples from available reviews (Mar 2021 – Mar 2026).
After confirming the order, the company stopped responding and vanished.
“No order, no responses to my MANY attempts through email, Shop App and Instagram messaging.”
Ordered in 2022 and still received no updates or refund.
“Its been 2.5 years and never received any update on the order”
Apricoat created a shipping label but never sent the package.
“Apricoat created a label but never sent them my package.”
Coat is high quality, reasonably priced, and shipped quickly.
“The Coat is high quality, priced very reasonably, and the shipping was super quick!”
A large share of reviews describes orders that never shipped, deliveries that stalled, and pre-orders left open for months or years. Several people mention shipping labels being created without the item being sent and orders staying marked unfulfilled. A smaller group reports fast delivery and orders fulfilled as expected.
Many reviewers say the jackets feel fairly priced and hold up over years of use. They point to warmth, waterproofing, and practical features as reasons the value feels strong. A few raise concerns about discount code rules and unexpected customs or shipping charges.
Many reviews call out fit, comfort, light weight, and lots of pockets as key day-to-day strengths. Mentions of the website are rare, but when noted, they are positive. A small number of users ask for specific tweaks, such as a double zipper for shorter wearers.
Positive reviews repeatedly mention solid construction, reliable waterproofing, and long wear without problems. Several reviewers describe gear that worked well on trips and continued performing after years of use. A few note sizing or climate limits, though these come up less often.
The most common point is no reply: reviewers describe emails going unanswered, messages ignored, phone numbers that don’t connect, and no tracking after payment. Some say they received RA numbers or surveys but no next steps. A few isolated reviews mention helpful, responsive support, but they are uncommon.
Reviews split sharply between low ratings centered on fulfillment and communication problems and high ratings praising materials and fit. The dataset shows a clear gap between delivery reliability and product performance. Long-unfulfilled orders appear alongside reports of quick shipping and jackets that last.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Apricoat created a shipping label but never sent the package.
“Apricoat created a label but never sent them my package.”
Recent order never arrived and company did not respond, dispute started.
“At this point they are a scam just trying to get as much money as they can”
Pre-ordered backpack over a year ago and never received it.
“Pre-ordered the Urbn backpack over a year ago, never got it”
They ordered in September 2023 and still didn't receive the item.
“Ordered the URBN pack pack Sept. 2023.still nothing.”
After returning a too-small jacket, they waited for an exchange with no response.
“I returned it for exchange. I am still waiting for it”
They paid for a backpack and never received it despite promotions.
“just never received it.”
They were charged but never received shipping confirmation and received no follow-up.
“I am starting to wonder if this is some kind of scam.”
They asked to apply a larger discount code but were denied replacement.
“discount codes cannot be stacked.”
I recently purchased the Apricoat and I am thoroughly impressed with its performance. As someone who enjoys adventure-centric activities, this jacket is the perfect fit for all my needs. The quality of craftsmanship is exceptional and it's easy to see why it raised over $2.2 million on crowdfunding.
One of the standout features for me was how versatile and lightweight the jacket felt while providing excellent protection against harsh weather conditions such as rain or snow. I also appreciate that it has multiple pockets, both inside and outside which provide ample space to carry all my essentials.
The Apricoat design is sleek but not too flashy, making it a fashionable choice for everyday wear as well as rugged excursions into nature. This Jacket truly lives up to its world-class reputation while being priced competitively compared to other similar products available in the market.
In conclusion, from my experience, Apricoat exceeded my expectations in every way possible- quality build, functionality & style when compared with other brands' offerings- like North Face Patagonia etc..
Jacket performed well on a spring skiing trip with no wear.
“the jacket ended up being perfect!”
Jacket is functional and comfortable, delivered fast at reasonable price.
“Jacket was delivered fast, price was reasonable”
Solid outdoor wear with waterproofing and helpful customer service.
“great customer service who will help with exchanges and are friendly.”
Coat is comfortable, warm, and kept reviewer dry while hiking.
“it kept me warm and dry”
Original Apricoat remains like new despite constant use.
“it’s still my favourite jacket.”
Adventure 2.0 fits well, keeps hands warm, and sheds rain.
“Good value.”
Product delivered as promised and remains durable after three years.
“nothing falls apart even after 3 years using it.”
Second Apricoat fits better, is waterproof and has helpful pockets.
“I love all this pockets, which are very helpful.”
Warm, functional, lightweight shell offering strong value despite missing ski features.
“Great Value for the Price.”
Coat is comfortable, lightweight, well fitted, and has many pockets.
“plenty of pockets and places to stash your stuff”
Comfortable coat with many pockets, but needs a double zipper for shorter users.
“could really use a double zipper.”
Versatile jacket suitable for outdoor adventures and everyday wear.
“very nice jacket for outdoor adventure but also for everyday.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Apricoat is a clothing brand that designs and sells outerwear and technical daypacks. Its lineup includes insulated jackets, waterproof shells, and utility backpacks with multiple pockets and compartments. The products focus on weather-resistant fabrics, lightweight insulation, and functional features for everyday wear and outdoor use. Apricoat sells mainly through its online store and offers pre-order releases for some items.