Reviews focus on recurring billing and subscription problems, with customers saying they couldn’t stop ongoing charges. Many buyers report broken or nonworking diffusers and fragrance bottles that arrived leaking. Numerous reviewers describe weak follow-up after issues and long waits for help. One review rates the purchase much higher despite delivery damage, suggesting a small number of less severe experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Unable to cancel subscription for months and unauthorized payment was taken.
“They won't return calls, they won't let you talk to a live person.”
Scent shipments repeatedly arrived broken and customer service was hard to reach.
“first scent package was broken and the scent all over my mailbox.”
Aggressive subscription enrollment, nonrefundable after use, and poor communication.
“communication was extremely poor.”
Order arrived after two months with damaged, incorrect diffuser and no customer response.
“Do not make a purchase from this firm.”
Several reviews mention long waits for replacements and warranty requests that never get resolved. Support contacts often end without reaching a live agent or getting a next step. A few customers say the team relied on scripted replies instead of fixing the problem.
Multiple customers describe aggressive upgrade pitches and pressure during sales calls. Many complaints cite unauthorized or repeated charges and trouble getting refunds. Several reviewers say they were stuck in expensive contracts that were hard to exit.
Buyers report frequent outreach, including late-night texts, repeated sales calls, and confusing enrollment at checkout. Several orders arrived missing items or without tracking information, which reviewers say added friction. A number of customers found online cancellation hard to complete.
Reviewers often report diffusers that stop working after a few months and bottles that arrive cracked or leaking. Multiple complaints describe scents that don’t match the advertised samples or that give off little to no fragrance. One reviewer reported a severe allergic reaction to the diffuser oils; that case appears rare in the set.
Many reviews mention emails that go unanswered and phone calls that don’t get returned once problems start. Several customers report being promised refunds or cancellations that were never confirmed afterward. Some reviews point to inconsistent shipping carriers and missing tracking updates.
Most reviews are very low-rated and focus on post-sale billing, shipping, and device reliability issues. One higher-scored review suggests an occasional successful delivery or working product, creating a clear contrast in outcomes. Few comments describe complaints being resolved in a satisfactory way.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Do not make a purchase from this firm.
I made a purchase of a scented diffuser from Aroma 360
It took two months for my product to arrive.
Do not make a purchase from this firm.
Poor customer service, the poor product they are offering; the box looks like it has been dropped, kicked, and gotten wet; the diffuser cables have rust on them; the fit and finishing are poor; I received a black color instead of the requested white color.
All of my attempts to contact them in order to swap the item for a white one have been fruitless.
They don't respond to my emails and don't pick up the phone when I call.
It was an extremely horrible experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Aroma360 sells scent diffusers and fragrance oils for home and commercial use. Its lineup includes single-room diffuser units, fragrance refills, sample scent kits, and related accessories. Retail stores, hotels, and offices often use these scent systems to create a branded atmosphere. Products and specifications are listed on the Aroma360 website and sold through authorized resellers.