Customers often praise knowledgeable in-store advisors and fast replacement of defective parts. Many reviews also mention unanswered phone calls and emails, plus callbacks that never came. Several orders arrived missing parts or with the wrong components. A few customers report being charged right away and feeling unhappy with the compensation offered after shipping mistakes.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delayed, answering service failed to communicate, refund issued after delays.
“zero communication skills zero customer service skills”
Online/phone support relied on answering service and failed to return calls.
“Never received a call from anyone from Audio Advice, ever!”
Marty provided knowledgeable, helpful speaker advice and excellent service.
“He is truly excellent and uber helpful.”
Support promptly sent a free replacement stylus after a missing needle.
“decided to make it right by sending me a new replacement stylus at no extra cost”
High-rated reviews often name specific staff who helped with troubleshooting and gave clear product guidance. Several customers received free or faster replacements for damaged or missing parts. Fewer reviews describe breakdowns such as lost sales leads or shipping mix-ups that never got fixed.
Some reviewers point to billing practices and limited compensation for shipping errors as value concerns. Positive reviews say free replacement parts softened the cost impact of defects. Billing and compensation issues show up in a minority of comments.
Satisfied customers often describe store visits as hands-on and informative. Others mention unhelpful sales interactions or online checkout changes that stopped them from buying. Experiences differ sharply between in-person visits and online orders.
Multiple reviews mention items arriving damaged or incomplete, including broken stylus parts and shipments of the wrong unit. Several customers received replacement components at no extra charge. Repeated reports of wrong or missing parts point to a pattern of fulfillment errors.
The most common complaint is no response by phone or email. Callers describe being routed to an answering service, promised callbacks that did not happen, and slow status updates. A few customers report successful follow-up, but those accounts appear less often.
Reviews split between strong praise for individual staff and sharp frustration with how hard the company can be to reach. Many positive service stories sit alongside multiple one-star complaints about communication. The outcome often comes down to whether customers connected with a responsive staff member.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order delayed, answering service failed to communicate, refund issued after delays.
“zero communication skills zero customer service skills”
Order delayed, answering service failed to communicate, refund issued after delays.
“zero communication skills zero customer service skills”
Stylus broke and company did not respond to calls or emails.
“they never answered any of my calls and emails.”
Stylus broke and company did not respond to calls or emails.
“they never answered any of my calls and emails.”
Customer support resolved a speaker sound issue with persistent follow-up.
“These guys were amazing to work with”
In-store staff were unhelpful and discouraged potential purchase.
“It just left a bad taste in my mouth.”
Order charged but tracking unclear and customer service callbacks failed.
“Their customer service is for all intents and purposes non-existent.”
Order shown in stock but company had no inventory and delayed responses.
“they never had it”
Support promptly sent a free replacement stylus after a missing needle.
“decided to make it right by sending me a new replacement stylus at no extra cost”
Marty provided knowledgeable, helpful speaker advice and excellent service.
“He is truly excellent and uber helpful.”
Multiple purchases had issues resolved promptly by service advisor Marty.
“they've been nothing but terrific”
Online/phone support relied on answering service and failed to return calls.
“Never received a call from anyone from Audio Advice, ever!”
Online practices changed, including charging cards immediately and poor online experience.
“They are not ethical in that they will bill your card the very day you order”
Sales follow-up failed, promised estimate never arrived and they lost the deal.
“Guess they only like the 100k deals.”
Wrong turntable shipped; company eventually corrected shipping but offered no compensation.
“Instead received a $1600 Technics SL-1200GR.”
Retail store offers great online shop and helpful product advice.
“They are great to work with”
I was very excited to receive headphones from Audio Advice as a gift for my birthday. After reading other people's reviews about the company I realized that this brand makes fantastic products so I was pretty pumped! And since I was planning to buy speakers, I decided to order from Audio Advice instead, but when the speakers arrived, I noticed they were the wrong orders., but this wasn't a big deal to me. However, there was an issue with one of the speakers and it couldn't be utilized. I contacted AA and within 72 hours they had the correct speakers on their way to me. Still waiting, but so far customer service has been excellent.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Audio Advice sells high-end audio and home theater gear. The company offers speakers, turntables, amplifiers, headphones, and related accessories. It runs retail showrooms where customers can listen to equipment and get in-person demos. Audio Advice also provides system-design advice and can arrange installation. Customers can buy online or contact staff for product recommendations and setup guidance.