Customers often praise AUrate New York for quick, responsive support and fast fixes. Many also point to strong craftsmanship and a satisfying weight and finish. Several reviews describe major shipping and fulfillment issues, including missing packages and cancellations that were not honored. A smaller but noticeable group reports defects such as crystals falling out or faulty stones.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service went above and beyond answering a product question.
“Great customer service! They went above and beyond answering my product question. Happy costumer!”
Item arrived damaged but customer service was exceptional and helpful.
“While my item arrived damaged, the customer service has been exceptional—prompt, kind, and thorough in her responses.”
Long shipping delays, unclear cancellation policies, and product appearance disappointed.
“Cancellations aren't guaranteed - Even complete cancellation requests may not be honored.”
A crystal fell out within two days, indicating poor craftsmanship.
“It’s been 2 days and a crystal already fell out.”
Many reviews mention fast replies and staff who solve problems quickly. Several customers describe agents going the extra mile, including upgraded shipping or fixes to mistakes. A smaller share of service comments focus on long shipping delays tied to fulfillment rather than the support team.
Multiple reviewers like the selection and say their purchase met or beat expectations for the price. Value praise centers on quality, appearance, and a sense of affordability. Negative or neutral value comments are rare in the set provided.
Many describe ordering and checkout as easy, and some report very fast international delivery. Shipping results vary widely: some orders arrived quickly, while others were delayed or lost. A few comments mention fit or scale, such as earrings that looked smaller than expected.
A large group praises craftsmanship, secure clasps, weight, and the overall finish. Separate reviews also describe items failing on arrival or soon after, including crystals falling out, stones that were tiny or incorrect, and other defects. These failures come up often enough to stand out against the many positive quality notes.
Many customers highlight clear, helpful messages from support, especially when delays happened. Other reviews mention missing updates, trouble reaching support, and unclear cancellation or shipping policies. Feedback includes both proactive updates and isolated breakdowns in tracking and notifications.
Feedback splits between high satisfaction driven by helpful service and strong products, and low satisfaction linked to shipping problems and item failures. The dataset shows strong praise for frontline support alongside clear one-star experiences involving lost packages, cancellations not completed, and defective items. This gap shapes overall buyer sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I’m sensitive when buying jewelry such as necklaces, earrings, and bracelets due to my sensitive skin. For this reason, I prefer 100 %percent gold products that I believe can only be found at AurateNewYork. I, therefore, decided to make this my only store where I place my orders. I have always been treated well by the staff, enjoyed fast delivery and quality products. Nevertheless, they disappointed me during my last purchase. They delayed the shipment and kept promising my goods would be delivered. For three days, I missed work waiting for them. They were apologetic and I hope this will never happen again
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AUrate New York is a New York City jewelry company that designs and sells rings, necklaces, bracelets, and earrings. It sells online and also runs physical retail locations in New York. Each product page lists materials and item specifications. The line covers fine jewelry for everyday wear and special occasions.