Reviews show consistent praise for customer service and product presentation: one buyer cited attentive staff and plastic-free, quality packaging, while another reported a reship after carrier failure. Product quality is generally described positively for sterling pieces, though a reviewer specifically noted vermeil rather than solid gold. Price is a recurring concern: at least one customer called the items overpriced relative to the materials. Communications about price changes (tariff-related emails) were transparent but left some customers uneasy. Potential buyers should weigh praised service and product appearance against reported pricing concerns and verify material details before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
They provided attentive service and a beautiful, meaningful necklace.
“my experience with them was truly fantastic.”
Silver quality and customer service were good, but prices felt excessive.
“Almost $200 for a sterling silver necklace charm? That's crazy.”
Reportedly responsive and attentive staff; delivery issues were resolved by reshipping orders at no extra cost.
At least one reviewer judged prices high for vermeil/sterling pieces and felt cost did not match perceived material value.
One reviewer described an empowering, well-packaged buying experience; there is limited additional UX feedback available.
Items were described as attractive and solid (not thin), with positive remarks about packaging; material type (vermeil vs solid gold) was noted.
Company communications included a tariff-related price increase notice; one reviewer found that heads-up off‑putting despite transparency.
Overall impressions are mixed: product appeal, packaging and service praised, while pricing and material value prompted reservations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (13) · Sitejabber (6) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Heirloom-quality jewelry with unique designs and great customer care.
“Beautiful, heirloom quality jewelry with unique designs in both silver and gold.”
Longtime customer reports prices have become unreasonably high.
“Here's an idea, lower your prices and profit margin”
Reviewer reports terrible shipping, poor service, and unauthorized membership charges.
“Absolute garbage.”
Customer alleges an unauthorized additional $80 charge to their account.
“They have stolen an additional $80 from my account after the initial transaction.”
Generally helpful customer service, but shipping delays and rising prices.
“It doesn't change that it is overpriced.”
Overnight order never shipped and customer cannot reach support.
“It's now 1/2/2026 and the order still has not shipped.”
Reviewer notices necklace prices rising from about £150–200 to over £450.
“their necklaces and jewellery costs was around £150/200 now the same pieces are out for + £450?”
Received incomplete order, unresponsive customer service, and received store credit.
“a week later I get a store credit!”
Paid for express shipping but item shipped late with no responses.
“It took them10 days to ship the item, no replies to customer support emails”
Order unshipped after two weeks and customer support ignored, charged $333.
“the orders is showing it still has not shipped”
Order unshipped after two weeks and emails ignored, charged $333.
“I ordered over 2 weeks ago, the orders is showing it still has not shipped, I was charged $333 total when i checked out.”
Company allegedly continued selling a product with known discrepancies.
“I was disappointed they had still been selling the piece”
Jewelry tarnished and customer describes frustrating returns and communication problems.
“their returns process is unbelievably frustrating and scammy.”
Received empty and damaged packages and long unresolved shipping delays.
“I later received an empty package”
Loves designs but company frequently sends wrong, broken, or missing items.
“they screw up orders probably half the time.”
Silver quality and customer service were good, but prices felt excessive.
“Almost $200 for a sterling silver necklace charm? That's crazy.”
Customer disputes return outcome and unwanted final-sale vermeil chain order.
“I did not agree to store credit versus credit to my card.”
Subscription charged unexpected taxes and customer service was dismissive.
“I was charged additional for taxes.”
Company added a membership trial and charged $43 monthly without consent.
“They then went on to charge me $43 per month for 4 months”
Piece tarnished after only a few wears despite proper storage.
“it's already very tarnished.”
Ring differs from picture and chain has fused links and uncertain metal.
“The ring I ordered is not as pictured”
Spent thousands and jewelry broke or deformed within months.
“Six months later all the necklaces broke and so did the braclets except one.”
Loves goddess pendants' craftsmanship and received free replacement chain after issue.
“The pendants are beautifully crafted.”
I recently purchased a beautiful necklace from Awe Inspired and my experience with them was truly fantastic. The collection of fine jewelry they offer is absolutely breathtaking, and the fact that their business model centers around empowering individuals made my purchase feel even more meaningful.
Not only did I find the perfect piece of jewelry for myself, but the customer service at Awe Inspired was top-notch. The staff members were knowledgeable and attentive to my needs, helping me pick out several pieces before I decided on one. They also took care to explain the story behind each item and how it related to their overall mission.
When I received my package in the mail, I was impressed by its quality packaging--with no plastic! It really enhanced opening up this exciting! Upon unveiling my new necklace, it didn't disappoint - not only was it stunningly beautiful but you could touch all day long!
Overall, if you're looking for a company that offers unique pieces of fine jewelry that are also inspiring symbols of empowerment,, then look no further than Awe Inspired. Their products are not just items of adornment; they hold deep meaning while standing as exceptional conversation starters about self-worth
Order not received and customer service unresponsive for a month.
“It has been a month and no shipping updates or product.”
Products appear cheap and are disappointing compared to pictures.
“They look SO CHEAP!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Awe Inspired is a consumer jewelry brand selling necklaces, charms and related accessories directly to shoppers online. When researching this brand, verify material descriptions, pricing, shipping and return policies on the company's official site before purchasing.