Many reviews mention refunds that drag on and return claims left unresolved. Several customers say items arrived in poor condition, didn’t match the photos, or came without labels. A smaller group reports fast delivery, clear tracking, and quick refunds. Overall, the reviews split between orders handled quickly and repeat problems with returns and item condition.
Examples from available reviews (Dec 2021 – Mar 2026).
Returned item but never received promised refund after months.
“This was 3 months ago and I have yet to receive a refund.”
Photos misleading, products cheap, slow shipping, and difficult returns.
“Misleading photos, cheap quality, and sizing that makes no sense.”
Returned boots easily; quick refund and responsive customer service.
“Returned them easily, refunded in 6 days and customer service replied same day to my query.”
Versace slides exceeded quality expectations and arrived promptly.
“they’re better quality than I expected.”
Many complaints describe refunds that never show up or take weeks to months. Several reviews say the company confirmed receipt of returns, but no refund appeared even after repeated follow-ups. A smaller group reports same-day replies and refunds processed within days.
Multiple reviewers compared their purchases with much cheaper listings and said the price didn’t match the quality. Several described the items as low-cost quality sold at higher prices. A few reviews still called the pricing reasonable and the selection good.
Customers often mention return links that wouldn’t open and a return portal that felt difficult to use. Some reviews describe clear steps and an easy return flow. One review notes a return process that asked for bank card details, which created friction.
Many reports mention worn or damaged items, missing labels, and fabrics that felt cheaper than the photos suggested. Several reviewers say the images misled them and sizing varied. A small number of reviews praise certain items as better quality than expected.
Many reviewers describe customer service as unresponsive or slow when asked about returns and tracking. Some customers praise clear tracking updates and same-day replies on certain orders. A few reviews mention unexpected customs charges, but this comes up rarely.
Feedback splits between strong negatives around refunds and item condition, and positives about fast delivery and helpful responses. Low ratings focus on refunds that never get resolved and items arriving in poor condition. Higher ratings point to fast shipping, easy-to-follow tracking, and quick refunds for some customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They sent worn, unlabelled items and ignored return requests.
“they send worn items with no label/tags on them”
They sent worn, unlabelled items and ignored return requests.
“they send worn items with no label/tags on them”
Returned item and waited six weeks without receiving the promised refund.
“I have been waiting six weeks for a refund”
Returned item and waited six weeks without receiving the promised refund.
“I have been waiting six weeks for a refund”
Return acknowledged but refund promised in 19 days still not received.
“I would receive a refund in 19 days!”
Return acknowledged but refund promised in 19 days still not received.
“I would receive a refund in 19 days!”
It was a very unforgettable experience.
The fact that I'm sitting here in my Gucci Polo with embroidered bees is beyond words, and I have no idea where to begin to explain how glad and satisfied I am with the way everything ended out.
Nina answered all of my questions in the course of our talk, which I appreciated because she was always available to help.
Throughout the process, I enquired about my shipping method and when my product will be delivered, and everyone was really enthusiastic in their responses.
Thanks for this beautiful piece, as well as for your wonderful expertise... till the next time, please accept my sincere gratitude.
Wishing you a Merry Christmas!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Azura Runway runs an online shop selling clothing, footwear, and accessories. Product pages show photos, sizing details, and item descriptions for fashion shoppers. The company ships orders to customers and shares tracking updates through carrier services. Azura Runway offers returns and refund processing, along with customer service channels for order questions. Categories include casual wear, outerwear, and branded-inspired footwear and accessories.