Many reviews point to weak order handling and little follow‑up support after purchase. Shoppers often mention surprise import, handling, and return fees that push up the total price. Fewer reviews describe quick confirmations, fast shipping, and items arriving well packed. Overall, feedback is split between smooth deliveries and clear breakdowns in operations.
Examples from available reviews (Nov 2021 – Feb 2026).
Unable to get order number or any response about returns.
“Emailed 3 times to try to return an item and no response.”
Very high import and UPS fees charged, unexpectedly large cost.
“charged >£92 for import to the UK on an order of just over £160.”
Were charged twice for an order without authorization and request refund.
“they then take the original money £365 out my account again without me authorising it!”
Products well packed, comfortable, good quality, fast delivery.
“Everything was carefully packed, the items are comfortable”
Several customers say shipping labels were created but the parcels were never passed to the carrier. Others report incomplete deliveries or missing items. A few reviews also mention unauthorized or duplicate charges tied to order processing.
Many reviews mention unexpected import duties and third‑party handling fees that raised the final cost. Return shipping fees and limited return options come up often as a frustration. A small number of customers say discount codes did not apply at checkout.
Many shoppers say they never received an order confirmation or shipping updates after paying. Some customers report instant confirmations and hassle‑free deliveries. These two patterns sit side by side and leave a polarized experience.
Several reviews describe items arriving damaged or defective, including serious faults. Others mention careful packing, a comfortable fit, and products that match expectations. Positive quality notes appear, but fewer than defect complaints.
The most common thread is little or no reply to emails about orders and returns. A few reviews praise quick, polite email support, but those comments are rare. Customers often connect the lack of response with orders or refunds that stay unresolved.
Reviews split between fast, positive deliveries and repeated problems with fees, missing items, and silent support. Most negative comments focus on the full order process rather than the product range. Positive service stories appear, but seem less frequent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Unable to get order number or any response about returns.
“Emailed 3 times to try to return an item and no response.”
No order confirmation or updates; customer could not get answers.
“we even didn't receive any confirmation about the order.”
High taxes and fees unexpectedly reduce value for UK buyers.
“Taxes and fees are nearly half your order.”
Order shipped incomplete; missing items and no customer support response.
“4 out of 8 items is missing.”
Received very poor quality products from Finland order.
“Their product is 0 quality.”
No shipping confirmation and unresponsive customer service after ordering.
“I place my order on 29th of Jan and have not received any shipping confirmation since then.”
Order shipped despite cancellation request; high return fees required.
“they are asking me to pay 19,95€ to return it!”
Products well packed, comfortable, good quality, fast delivery.
“Everything was carefully packed, the items are comfortable”
Was charged but received no order confirmation or support responses.
“I received no order confirmation.”
Unexpected import fees and slow or missing responses from support.
“it was not clear to me that there would be import fees”
Order paid but not shipped; tracking shows only a created label.
“a label created but parcel was not provided by the sender.”
Damaged item and high, inconvenient €20 return cost with limited options.
“The only return options they give are 20 euro UPS returns.”
Only received a winter hat and asking for refund for missing items.
“you have me send only the winter hat...”
UPS label exists but parcel not handed over; support vague.
“we're waiting for your item.”
Very high import and UPS fees charged, unexpectedly large cost.
“charged >£92 for import to the UK on an order of just over £160.”
Return shipping costs €20 and charged per order; customer care refuses reimbursement.
“they charge EUR 20 for return shipping!”
No order confirmation and no reply to emails, causing concern.
“I never received confirmation e-mail on my order since purchased”
Discount code not applied; charged full price and no response.
“you charged non-discounted price automatically.”
Were charged twice for an order without authorization and request refund.
“they then take the original money £365 out my account again without me authorising it!”
Quick delivery, immediate confirmation, and satisfied with product performance.
“my confirmation came through immediately”
Unexpected UPS handling fee and import duties despite advertised postage.
“UPS charged a £35 handling fee on top of any import duries.”
Received order late and forced to pay €19.95 return fee.
“I had to pay €19.95 for this.”
Fast email responses and quick delivery to Japan.
“speedy e-mail responce,and very kindly.”
Kids bike arrived defective and claim submission failed; no response.
“We bought a kids bike that turned up with defects.”
I just wanted to say thank you to babyshop.de. I was sort of feeling lost when I was looking for a car seat online. I am a new mom and I did not know where to start. Luckily, I came across this website, which helped me a lot in my search for a suitable car seat. Everyone was so helpful and polite. Delivery was fast, the price was right, and the quality is great! The color is beautiful and it works for my little guy just fine, though, and he loves it! I love how easy it is to take the car seat in and out of my car. I will definitely recommend to my friends.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Babyshop is an online store selling baby and children’s products. The site lists categories such as strollers, car seats, clothing, toys, and nursery accessories. Product pages provide specifications and size guidance so caregivers can compare options. Customers can check out online and choose from shipping options in multiple markets. Babyshop also shares brand and safety information for major child product manufacturers.