Many reviewers say support stops responding and refund or delivery issues never get resolved. A lot of buyers received vinyl backdrops with permanent creases or problems with color and printing. Others praise affordable polyester prints, quick delivery, and helpful agents in some cases. Overall, feedback is sharply split between very happy and very unhappy customers.
Examples from available reviews (Dec 2021 – Mar 2026).
Product arrived permanently creased and the seller ignored refund requests.
“The product was useless”
Company becomes unresponsive and refuses refunds when issues arise.
“The seller will go radio silence and won't issue a refund.”
Polyester prints arrived folded but were good quality and great price.
“Good quality for a great price.”
Customer service (Sofia) was helpful and delivery was super fast.
“Sofia couldn’t have been more helpful.”
Most complaints focus on orders that never arrive and refunds that get denied. Some reviewers describe helpful agents who fixed problems in specific cases. Positive service stories appear, but far less often than service failures.
Several reviewers call the inexpensive polyester prints and basic backdrops a good deal. Others say the items feel cheap or end up unusable, especially when they arrive creased or misprinted. Value depends heavily on the material and the condition of the final print.
Customers mention missing items, long customs delays, and tracking that never updates. A smaller group reports careful packaging and fast delivery with tracking. Most negative experiences trace back to packaging issues and fulfillment mistakes.
Many complaints describe vinyl backdrops arriving with permanent creases or with color and print defects. Several reviewers praise sharp, colorful beach-scene prints and polyester backdrops that flatten out. Reported results often differ by material type (vinyl versus polyester).
Many reviewers describe the company going silent after purchase, with no replies about refunds or replacements. A smaller set mentions timely email updates and agents who respond. Communication breakdowns come up most often in complaints that escalate.
Ratings show a clear divide between very satisfied and very dissatisfied customers. Good experiences typically include fast shipping and responsive support. Bad experiences center on damaged items, missing orders, and refund requests that go unanswered.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product arrived permanently creased and the seller ignored refund requests.
“The product was useless”
Polyester prints arrived folded but were good quality and great price.
“Good quality for a great price.”
Order never arrived and company did not respond about a refund.
“Never received my order, never received refund!”
Company becomes unresponsive and refuses refunds when issues arise.
“The seller will go radio silence and won't issue a refund.”
Received wrong color backdrop and the company did not respond.
“I ordered a black backdrop and got Navy.”
Backdrop print was poor quality, grey instead of white and oversized.
“it is very poor quality.”
No delivery updates and no responses; customer is seeking a refund.
“have had no email regarding delivery and no response”
Backdrops arrived creased and an ordered stand was never delivered.
“adjustable stand was not included in the package delivered.”
Reviewer calls company a scam due to unfulfilled orders and lack of tracking.
“SCAM SCAM SCAM SCAM!”
Three backdrops were good value and creases soon dropped out.
“for the price they are very good value.”
Quick dispatch with tracking; order arrived within a week packaged carefully.
“The order arrived within a week”
Company resolved a product issue by offering good options and upgrade.
“they have given me great options including an upgrade”
Vinyl backdrop arrived permanently creased and refund offer was insufficient.
“the vinyl backdrop was creased and wrinkled permanently”
Customer service (Sofia) was helpful and delivery was super fast.
“Sofia couldn’t have been more helpful.”
Vinyl backdrops arrived creased and poor print quality, refunds refused.
“Awful cheap products.”
Order arrived complete and the backdrops looked great; would buy again.
“the backdrops looked great!”
Backdrop lacked blue toner and the reviewer cannot obtain a refund.
“My backdrop was lacking blue toner”
Returned items but never received a refund despite return postage.
“never received refund.”
Product quality was good but delivery took two months due to customs.
“Product: great. But took 2 months to get here”
Beach scene backdrops arrived clear, colorful, and were good quality.
“They are really good quality”
My colleagues and I went out and bought artificial grass and a few other things, and we were all very excited about it.
We were given a delivery time range, but we were a little concerned because there were no indications that the package was being traced.
In the event that we did not receive any updates on the tracking number, we decided to send an email to see if everything was proceeding as intended.
It wasn't too much of a problem because one of their representatives got in touch with us and kept us informed via email throughout the process.
As a result, there were no issues or hassles, and I am confident in recommending them to anyone searching for high-quality home decor goods.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Backdrop sells photographic backdrops and studio accessories. The range includes printed scenes and solid-color backdrops in materials like vinyl and polyester. The company also offers backdrop stands and shipping for domestic and international orders. Support options include email and order tracking for delivery, returns, and refunds.