Reviews often mention very fast delivery and items that arrive as described and authentic. A sizable set of complaints describes wrong or missing orders, plus refunds or returns being denied. Many customers say support goes quiet or becomes accusatory when issues come up. Pricing feedback is split between praise for luxury value and surprise import or return fees.
Examples from available reviews (Dec 2021 – Mar 2026).
Emailed for three weeks with no replies and missing purse.
“Very bad customer service Have tryed emailing them for 3 weeks no reply’s back I ordered two purses for my nieces only received one sent them all the evidence and proof o...”
Reported a damaged, possibly counterfeit Chloe bag and no response.
“It has been 16 days since my initial complaint with no response.”
Beautiful boots with outstanding service and three-day international shipping.
“Outstanding service. Three days shipping from Italy to Western Canada.”
Boots arrived quickly, well packed, and at fantastic prices.
“Bought some boots from Baltini fantastic experience fantastic prices arrived in 3 working days extremely well packed cant fault and wouldn't hesitate to use again 5 stars...”
Many reviews describe wrong items, lost parcels, and refunds being refused. Other reviewers report fast, correct deliveries and an easy ordering flow. Returns and refunds show up most often as the main sticking point.
Some customers point to strong prices on luxury goods and feel the quality matches the cost. Others report high import duties, return shipping charges, or unexpected bank fees that raised what they paid overall. Complaints about steep return or shipping costs come up repeatedly.
Several reviewers like the easy shopping, clear tracking, and quick checkout. Another group calls the website problematic or a "farce" and says things fall apart after the order is placed. Experiences split between a smooth purchase and a frustrating follow-up for some buyers.
Many reviews say items match the listing, with authentic labels and solid craftsmanship. Others report damaged or used goods, items that seem counterfeit, and problems such as strong tanning smells or sizing issues. Authenticity and condition sit at the center of both praise and complaints.
Many customers describe slow replies or no response from support after reporting a problem. Other reviews mention quick, helpful messages and clear shipping updates. Several complaints also cite accusatory demands for proof or being told support suspected fraud.
Reviews swing between five-star stories of fast shipping and quality items and one-star accounts of lost orders, denied returns, and weak support. Strong delivery and authenticity feedback sits alongside repeated failures in service and communication. Overall, customer experiences split sharply into these two tracks.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (16) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Found a hard-to-find hoodie and received excellent customer service.
“customer service is second to none!”
Received cheaper sneakers instead of the ordered expensive pair.
“I received a pair of sneakers that was half the price.”
Reported a damaged, possibly counterfeit Chloe bag and no response.
“It has been 16 days since my initial complaint with no response.”
Requester asked for credit card screenshot and order was cancelled.
“they insisted that I had demonstrated signs of fraudulent activity.”
Shoes never arrived and the company ignored refund requests.
“AND NOW THEY IGNORE ME AND DONT WANT TO PAY ME BACK MY MONEY.”
Returned item months earlier and still no refund received.
“It's February and i still have no refund and no item.”
Heels arrived used and Baltini refused to provide a return label.
“The heels arrived used and with silicone inserts in it!”
Reviewer accused the company of lying and charging high return fees.
“Charging $70 to ship an item back? Absolutely shameful, and below any other distributor out there.”
Returned unworn shoes but refund refused citing damage to packaging.
“my return was refused because the box was damaged and the shoes were scratched.”
Received a leather bag with a wrinkled back indicating poor quality.
“the leather on the back was wrinkled when I received”
Company sent a defective item and provided unhelpful customer service.
“This company is a pure SCAM with garbage customer service.”
Customer service is very poor and returns are nearly impossible.
“They make returns a nightmare”
Company refused my return, claimed stains, and charged $70 shipping.
“they're charging me $70 to ship the item back to me.”
They misled me about the purchase amount and charged shipping.
“They told me that my purchase was only 200 dollars and not 200.01 so they charged me for shipping.”
Company kept my money and refused a refund, alleging damaged returns.
“Took my money and refused to refund me claiming I returned damaged goods.”
bit slow. I ordered these loafers for my husband and he loves them! As someone who is generally hard to please when it comes to shoes, my husband was impressed with these loafers and says they are some of the best he's ever had. They're really well-made and the color is perfect. They fit great and my husband says they are very comfortable. He has really enjoyed wearing them; you can tell they're high-quality. The customer service was great and very responsive, especially when we made inquiries about the order. The only problem was that the delivery time took a little longer than I had anticipated. That's why I am giving Baltini 4 stars. I would give 5 stars if the package arrived sooner than 3 days after the estimated delivery date that I was given. Overall, I am very happy with the purchase and would definitely recommend Baltini to others.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Baltini is an online retailer that sells designer footwear, bags, and apparel. Its website shows product details, photos, sizing, and prices for branded items. The company takes common online payment methods and ships international orders. The site also lists shipping options, a returns policy, and ways to contact customer service.