Reviewers describe recurring order problems, including late shipments, canceled orders, and packages with the wrong items or missing pieces. Several customers say customer service was unresponsive or even blocked when they asked for help with orders, rewards, or delivery disputes. Some shoppers praise how certain products perform, calling out a yoga mat and comfortable sneakers. A small number of reviews mention fast fixes, such as a quick reshipment of missing items.
Examples from available reviews (Dec 2021 – Mar 2026).
Company sent men's sneakers instead of women's and refused recourse.
“I never imagined Bandier, a women’s clothing company, would send me MEN’s sneakers.”
Bandier reshipped missing items promptly after delivery error.
“they agreed to reship the missing items no questions asked!”
Yoga mat has excellent grip and cushioning, highly recommended.
“Amazing grip and cushion.”
Unable to get return labels or any response from customer service.
“their site said they could not issue shipping labels”
Reviews point to frequent fulfillment issues: late shipments, orders canceled after purchase, and deliveries that arrive with the wrong item or missing pieces. Customers describe slow or failed attempts to get replacements or refunds. One review, though, reports a quick reshipment after a delivery mistake.
Several customers object to shipping and return fees that add to the cost of trying items. One reviewer specifically mentioned a smaller selection and the end of free return shipping. A few buyers say the fees make purchases feel final.
Buyers report checkout problems and rewards that did not apply, with no clear way to get help afterward. Multiple people describe orders marked delivered that never arrived, followed by no response from support. One reviewer said they chose not to order because of recent negative feedback.
Feedback splits between quality complaints and product praise. Several low-rated reviews mention weak construction, broken parts, or items that seemed counterfeit. A small group of positive reviews highlights a yoga mat with strong grip and cushioning, along with shoes that feel noticeably comfortable and bouncy.
Customers often report messages that go unanswered, emails that get blocked, and agents who stop replying about rewards or returns. Multiple reviewers say the company could not or would not provide return shipping labels. A smaller number of contacts ended with an immediate cancellation and refund or a later reshipment.
Overall, reviews show a clear split between satisfaction with some products and service problems that disrupt orders. Several reviewers say unresolved delivery and communication issues damaged their trust. A few accounts describe successful fixes, but they appear less often.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service stopped responding about expiring rewards and checkout issues.
“they've stopped responding to about how to use my Rewards points”
Company sent men's sneakers instead of women's and refused recourse.
“I never imagined Bandier, a women’s clothing company, would send me MEN’s sneakers.”
Customer believes shoes are counterfeit due to poor construction.
“I am absolutely convinced these are fake shoes.”
Unable to get return labels or any response from customer service.
“their site said they could not issue shipping labels”
Rewards not applied, order never shipped, and customer service failed.
“it was never shipped”
Pro customer experienced unexplained order cancellations and blocked communications.
“it seems that they blocked my email”
Order delayed twelve days and customer also paid $12.99 shipping.
“Ordered 12 days ago and still don’t have my items.”
Bandier reshipped missing items promptly after delivery error.
“they agreed to reship the missing items no questions asked!”
Selection has narrowed and free return shipping is no longer offered.
“I really hate that they don't include free return shipping.”
High combined shipping and return fees effectively make purchases final.
“So you end up out $22 just to try the product?”
Company claims delivery but customer never received and got no responses.
“They literally charged me a fortune, said they delivered my stuff but never did.”
Yoga mat has excellent grip and cushioning, highly recommended.
“Amazing grip and cushion.”
Item never arrived; company delayed then said it was out of stock.
“They took forever to ship my item and then told me it was out of stock.”
Shoes have not arrived even 21 days after ordering.
“21 days past and I haven’t received the shoes I ordered!”
Shipments contained wrong or missing items and customer service is slow.
“the package arrived without ever being sealed shut! Both items are missing”
Order delayed, delivery claim disputes, and customer service failed to follow up.
“She never did.”
Online chat quickly canceled an order and initiated a refund.
“canceled the order with confirmation of a refund in process”
Mask fit problems and broken adjusters, and it's final sale.
“the adjustable beads popped off, and I can't get them back on.”
Reviewer avoided ordering due to many negative recent reviews.
“Glad I checked the reviews before I ordered.. too many current bad ones.”
Shoes arrived quickly and provided noticeable comfort and bounce.
“I actually feel the bounce!”
I thought that this would be a great purchase but I was so wrong. The sweatshirts arrived in time, but they were both super thin and the quality was just terrible. They sweatshirt also looked really cheap and felt like it would fall apart soon after I put it on.They're not worth the $290+ I paid for them. I called to inquire about sweatshirts. The customer service representative was rude and unhelpful. I was not going to be able to return the sweatshirt. I'm very disappointed because this is my first purchase from them, but it will probably be my last. I will never order from this company again and would not recommend it to anyone
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bandier is a retail brand that sells women’s activewear and lifestyle apparel. It offers clothing, footwear, and fitness accessories, including leggings, sports bras, sneakers, and yoga mats. Shoppers can buy online and at select boutiques. The site includes product pages, account tools, and a rewards program linked to online orders and promotions.