Customers often praise helpful, knowledgeable store staff who guide purchases and installations. Many reviews describe items arriving damaged or defective and repairs that never get resolved. Several mention missed messages, late deliveries, and slow refunds. Problems on high-priced orders tend to draw sharper complaints once issues show up after purchase.
Examples from available reviews (Apr 2025 – Mar 2026).
Ramiz was knowledgeable, responsive, and very helpful with parts.
“Ramiz is by far the best!”
One cabinet door arrived used/open box and company refused remedy.
“Shame on BBQ Galore for shipping an open box/used item”
Waited three weeks with lost order and no refund or communication.
“order form has been lost at the warehouse”
Quick, flawless gas-line installation with helpful maintenance advice.
“installation seems flawless”
Several reviews call out staff by name and describe hands-on help, parts support, and custom builds that went well. Others describe slow or combative after-sales service, cancelled orders, and staff brushing off warranty or return issues. Service varies widely, from quick in-store help to poor follow-through once the sale is done.
Some customers say big-ticket items arrived defective or failed quickly, hurting the value for the price. Other shoppers report smooth returns or timely refunds in store, showing cases where refunds were handled properly. Low-rated reviews repeatedly mention restocking fees and credits that never get resolved.
Many in-store visits end in an easy purchase and quick installation when customers work with attentive sales staff. Other customers describe long installation delays, cancelled orders, or mishandled deliveries. The experience often shifts depending on whether it stays in the showroom or moves into delivery and service.
Many reviews mention items arriving damaged, parts that don’t work, or products failing after little use. Complaints include open-box deliveries, broken knobs, fridges that won’t cool, and grills with ignition problems. These issues often lead to manufacturer involvement or disputes over whether the seller or maker is responsible.
Many reviews describe lost order paperwork, emails that never get a reply, and refunds that are late or never arrive. A few note fast shipping and helpful support at certain locations. Most communication problems come up around delivery, returns, and scheduling installations.
Reviews show a clear split: strong praise for individual sales staff alongside frequent low ratings tied to product condition and after-sale handling. Good showroom experiences sit next to recurring complaints about delivery, repairs, and refunds. The overall impression often depends on whether post-purchase service is needed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · yelp.com (20) · Quotes shortened · As of: March 2026
Salesperson was disengaged and unhelpful during visit.
“salesman wouldn't even walk around to talk with me”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Barbeques Galore is a retail chain that sells barbecues and outdoor cooking equipment. Its showrooms let customers see models in person and talk with sales staff. The company also carries parts and offers services that support installation and maintenance. Customers can buy in-store or through the company’s online channels, with options to book delivery and installation.