Many customers like the bean bags’ comfortable fill, sturdy materials, and quick delivery for both main items and replacement covers. Several describe a smooth online checkout and fast, easy setup. The main complaint is that some people got the wrong item or nothing at all and then couldn’t reach customer service. Those delivery and communication breakdowns drive the lowest ratings even when the product itself gets praise.
Examples from available reviews (Dec 2021 – Mar 2026).
The company took payment and did not respond to contact attempts.
“They took my money and wont respond to me.”
The customer never received the ordered item.
“I never received the item.”
Quick delivery and top-of-the-line material with perfect size.
“The bag material is top of the line.”
Fast shipping, easy setup, and very comfortable despite slight smell.
“it's just the most comfy thing ever!!”
Multiple reviews mention orders that weren’t fulfilled and items that never arrived. A smaller number point to fast shipping and a replacement cover that was handled quickly. Complaints about missing deliveries and unresolved orders show up most often in the lowest-rated reviews.
Many reviewers call the bean bag comfortable and well made, which supports a sense of good value. Others say it didn’t meet expectations, or they dealt with ongoing odor and firmness problems that hurt the value. Some also mention replacement covers and fast shipping as extra value.
Several customers describe easy online ordering, quick delivery, and straightforward setup, with inserts regaining shape after opening. A minority report a lingering foam smell or color issues that got in the way of everyday use. Higher-rated reviews often repeat praise for comfort and kid-friendly use.
Many reviews point to dense fill, comfortable seating, and high-quality cover materials. Negative feedback includes bags that didn’t feel fluffy, didn’t match a traditional beanbag feel, had persistent odors, or arrived with occasional damage to the outer packaging. Buyers also like replacement covers that match older purchases.
The most common negative thread is customer service not responding after order or delivery problems. Several reviewers say messages went unanswered and payments were taken with no follow-up. A few, though, describe responsive staff and quick help with replacements.
Reviews draw a sharp line between high scores for comfort and fast shipping and low scores tied to poor communication and missed deliveries. Customers who got their orders quickly and without problems report strong satisfaction. Those who faced non-delivery or no response from the company report the worst experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
The company did not communicate about the order.
“No communication with order”
The customer never received the ordered item.
“I never received the item.”
They received unwanted items and received no customer response.
“Zero customer service.”
The bean bag was not fluffy and felt like sitting on the floor.
“Not fluffy.”
The company took payment and did not respond to contact attempts.
“They took my money and wont respond to me.”
The buying process was very easy and product quality exceeded expectations.
“The Buying process was extremely easy”
The product did not match expectations of an actual beanbag.
“Its unfortunately not an actual beanbag.”
They received the wrong order and received no response from the company.
“None of my messages was ever returned.”
The replacement cover matched previous one and arrived quickly.
“Just like the cover I got with the beanbag 3 years ago”
They never received the item and got no customer service responses.
“No customer service”
The bean bags are dense, comfortable, and popular with the kids.
“So far, they have been a huge hit with the kids.”
Quick delivery and top-of-the-line material with perfect size.
“The bag material is top of the line.”
The bag is large and comfortable but has color and persistent odor issues.
“The smell of the foam is still quite potent after a few weeks”
Ordering was easy and inserts recovered quickly after opening.
“easy ordering, quick shipment.”
Fast shipping, easy setup, and very comfortable despite slight smell.
“it's just the most comfy thing ever!!”
They received an incorrect order and received no response to contact attempts.
“we have received no response at all.”
The customer described the product simply as great.
“Great product”
The bean bag is great but outer box arrived ripped.
“the box it came in had a completely ripped side.”
The product has good quality and was delivered quickly.
“Good quality.”
Ordering was easy and shipping was very fast.
“Shipping was lightning fast.”
I purchased my first bean bag chair from BeanBag Factory last year. At the time I was hesitant because I've never purchased anything like it before but the great reviews on the site gave me much more confidence in trying this out on my own. I was pleasantly surprised by the result. The chair was a great addition to my home and I quickly got used to just lounging around in it.
A few months ago, my dog somehow managed to get hold of the chair cover and completely destroyed it. I contacted BeanBag Factory about getting a new one and they were more than happy to help me out. I was really impressed with the quality of the cover and how fast they shipped it. This is my go back shop always!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Beanbag Factory makes and sells bean bags, replacement covers, and other soft-furnishing accessories. Its website lists specs such as dimensions, materials, and suggested fill types. Shoppers can buy covers and full bean bag units online and pay using standard digital payment options. Product pages also share care and cleaning tips, plus sizing advice for different rooms.