Many reviewers say the fabric feels high quality and the items look like the photos. Customer service often gets credit for quick exchanges and helpful staff. Fewer reviews mention missing deliveries, refused refunds, and confusing charges. Overall, experiences split between easy returns and unresolved shipping or refund issues.
Examples from available reviews (Dec 2021 – Mar 2026).
Dress matched photos with beautiful fabric and great fit.
“The quality of the dress is exactly like the photos”
Company handled exchange quickly and generously with a gift card.
“Handled fast , professional, and very generous .”
Order never arrived and tracking and customer service failed.
“i am yet to receive my order.”
Dresses differ from photos and use cheap fabric; poor sizing.
“Dont be fooled as the dresses are not nice like the photos.”
Most reviews applaud customer service for quick exchanges, returns, and fixes when something goes wrong. Several people mention specific agents who responded fast and walked them through the options. A smaller number describe returns that were hard to complete or responses that didn’t help.
Many customers say the dresses are well made and worth the price. Some reviewers say they paid for expedited shipping or higher prices and then received items they considered poor. Complaints about low value show up less often, but they stand out when they do.
Positive reviews point to fast delivery, good fit, and frequent compliments. Several describe smooth exchanges and quick fixes. A clear opposing group reports orders that never arrived and updates that were slow or never came.
Many reviews call out high-quality fabric, flattering fits, and items that match the photos. Some say the sizing runs small and they needed to swap for a larger size. A smaller group reports cheap-feeling fabric, misaligned patterns, or big differences from the product images.
Many reviewers describe customer service replies as quick, clear, and helpful. Some name staff members who explained return steps and delivery choices. Others report emails that went unanswered, confusing invoices, and replies that felt inconsistent or cold.
Reviews read as sharply split between high-rated purchases with solid support and low-rated cases linked to shipping or refund breakdowns. Positive stories repeatedly cite good-quality clothing and responsive help with returns. Negative ones center on non-delivery, refused refunds, and confusing billing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order never arrived and tracking and customer service failed.
“i am yet to receive my order.”
People compliment the dresses and often ask where they're from.
“I love this brand ❤️”
Customer service was excellent and the transaction was fast.
“Customer service was excellent.”
The clothing quality was terrible and customer service ignored refund requests.
“The quality of the clothing is terrible”
Reviewer says the item was beautiful and expresses appreciation.
“🫶 beautiful”
Lace bodysuit matched photos, and customer service was outstanding.
“Exactly as it was in the picture.”
Fabric quality was poor and replacements were unacceptable.
“Poor fabric”
Expedited shipping was paid but order not received, refund denied.
“I paid $40 for expedited shipping.”
Dresses are pretty and customer experience was great.
“The dresses are very pretty and the customer experience is great!”
Customer service was excellent and dress met expectations.
“the dress I ordered was exactly as expected”
Dress was beautiful, seemingly high quality and affordable.
“Beautiful and elegant dress.”
Order not delivered after a month and emails unanswered.
“still no delivery”
Service was awful and returning the poor-quality dress was difficult.
“Awful service”
Dress was high quality and arrived on time within a week.
“I was blown away by the quality of the dress”
Order never arrived and customer service was slow and unhelpful.
“I didn’t ask for a refund, I asked for my dress.”
Customer service responded quickly and resolved address issue; dress was lovely.
“their response was almost instant.”
Clothing felt high quality, made to last, and customer service was good.
“I love the high quality”
Clothes ship well, fit great, and are high quality.
“Super good quality”
Customer service experience was excellent and the dress was beautiful.
“The dress I bought is beautiful.”
Dress arrived quickly and exceeded expectations with excellent quality.
“Excellent quality, attention to details, fabric...everything!”
Clothes are excellent quality and customer service was fast and helpful.
“the fabrics feel premium and the designs look exactly as advertised.”
Dress didn't arrive on time and company refused return.
“Dress never arrived on time”
No shipping info and only responded after a negative review; filed dispute.
“This company is a SCAM !!”
Company misrepresents location, sends poor products, and fails to refund.
“FRAUD.”
Dress was poor quality with misaligned patterns and refund refusal.
“The dresses are subpar and they refuse to process refunds.”
Received cheap-material dresses despite paying $109 for both.
“I pd. $109.00 for both”
Dress was low quality and return process was confusing and unresponsive.
“all the glitter immediately came off on my floor.”
Dresses differ from photos and use cheap fabric; poor sizing.
“Dont be fooled as the dresses are not nice like the photos.”
Company sent confusing invoices and failed to respond to inquiries.
“they send you a paypal invoice for a charity called REMOVEDthat is $5 more than the amount of your purchase.”
Order canceled and customer service responses were cold and inconsistent.
“they would no longer be able to deliver the ordered dress to REMOVED”
Wonderful customer service of all time! I have shopped from this shop for 2 years now and I have never found fault in their services, ordering process, payment methods, delivery or quality of their product. I have always received exactly what I want or at times their products surpass my expectations in quality and price. The main reason why I keep buying from them is the excellence in customer service. This deserves a five star rating. Last month I ordered a Jojo Cut Out Mini Bodycon Dress-silver size large but they delivered medium size. When I contacted them, they were very sorry about it. They even sent an email expressing their heartfelt apologies. They really encouraged me to return but since the dress was perfect for my sister, I decided to place another order instead. In less than 5 days, I had my dress. It is beautiful, unique and my favorite.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bella Barnett is an online womenswear retailer focused on dresses and matching pieces. Product pages show photos along with sizing details and fabric notes. Customers order through the website and choose shipping at checkout. The company posts return and exchange steps and offers support channels for order problems.