Reviews show a contrast between product praise and transactional problems. One reviewer highlights handwoven construction, natural wool, customization options and an easy website, describing the rug as worth the price. Another reviewer reports unexpected customs duties and an inability to cancel, which resulted in a very poor overall experience. Prospective buyers should verify import duties and the seller’s cancellation and returns policy for their country before ordering. Checking shipping and customs terms and asking for written confirmation can help avoid the issue reported in the negative review.
Examples from available reviews (Apr 2022 – Feb 2026).
Purchased a customizable handwoven rug and was very impressed.
“I am beyond impressed with my experience.”
Company didn't disclose customs duties and refused my cancellation.
“you have to pay the custom duty (in my case it was 600€!!)”
Mixed reports about shipping and fulfillment: one reviewer notes free global shipping, another reports large unexpected customs charges and a denied cancellation.
Perceived value is split: one buyer calls the rug worth the price due to craftsmanship; another felt customs costs negated the purchase value.
Website usability is praised by one reviewer who found navigation and customization easy; sample size is limited to a single positive comment.
Product attributes are positively described in one review—handwoven construction, natural wool and durability—while other reviews do not address product quality.
One reviewer reported a negative experience with post-purchase communication around cancellation; few reviews mention communication directly.
Overall impressions are mixed: one customer recommends the company for craftsmanship and customization, another calls the experience very bad due to fees and policies.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Loved the Nassij rug for its quality and Moroccan design.
“Just purchased the beautiful Nassij Rug and absolutely love it.”
Rug exceeded expectations with great value and personal customer service.
“Terrific value (especially for a custom size)”
Vintage rug was beautiful but shed and had damaged fringing.
“Quite a bit of shedding the first few times we vacuumed.”
Beautiful rug, but it sheds easily.
“The only downside is that it shads easily”
Happy with the rug and the customer service.
“great rug, customer service”
Rugs shed excessively and shedding sticks to clothing.
“The shedding is insanely terrible, and it sticks to all of our clothes”
Received incorrect rug size and company refused refund or return.
“i ordered my second 4 x 6 rug which arrived months later and measures 44 x 69.”
Beautiful, tightly woven kilim rug with excellent craftsmanship and price.
“The rug has a rich blue color and is tightly woven with nicely finished edges.”
Great selection; rug fits well and customer support was helpful.
“customer support was incredibly helpful and easy to chat with.”
Company didn't disclose customs duties and refused my cancellation.
“you have to pay the custom duty (in my case it was 600€!!)”
Reviewer praised the company's great customer service.
“Great customer service”
Custom rug attracts compliments and customer service was great.
“My rug constantly gets comments from guests.”
Pillow covers arrived fast; rugs are well-crafted and phenomenal.
“They are beautiful, but the rugs are PHENOMENAL.”
Rug exceeded expectations with luxurious, exceptionally well-made craftsmanship.
“This rug is a work of art.”
Vintage carpet arrived quickly from Morocco and met expectations.
“it looked and felt exactly the way I expected.”
Very disappointed with lack of response about rug delivery.
“Very disappointed with customer service.”
Order delayed; reviewer requested an estimated delivery time.
“It would be helpful to know ETA on this”
Return denied despite medical circumstances and poor customer response.
“There was no recourse, no compassion”
Order delayed in customs; company failed to notify about duties.
“My order sat in customs for a long time, and I wasn't notified that duties were owed.”
Rug quality is fantastic and customer service was incredible.
“their customer service was incredible, the quality is fantastic”
Custom handmade rug exceeded expectations and service was responsive.
“Their customer service team is really helpful and responsive.”
I recently had the pleasure of purchasing a beautiful handwoven rug from Beni Rugs and I am beyond impressed with my experience. The website is easy to navigate and showcases their stunning collection that perfectly blend heritage craft with modern design.
What really stood out to me was the customizable aspect of these rugs. You can choose your own size and color, making each piece unique to your home decor needs. It's clear that every detail has been considered as Beni Rugs uses only 100% natural wool, ensuring quality and durability for years to come.
Their fair trade certification also shows a commitment to ethical practices which is something I truly value in companies today. And let's not forget about the free global shipping - an added bonus!
Overall, I highly recommend Beni Rugs for anyone in search of a special one-of-a-kind addition to their home or office space. The high-quality craftsmanship paired with beautiful designs make it worth every penny.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Beni Rugs is an online retailer specializing in handwoven wool area rugs. Consumers commonly search the brand for handmade rug options, customization, and international delivery details. This profile focuses on consumer reviews to help shoppers evaluate service, product quality, and transactional risks before purchase.