Many reviewers describe smooth ordering and a wide product selection. A noticeable share say they ran into pricing, billing, shipping, or cigar-condition problems. Overall, reviews split between satisfied buyers and customers left with unresolved order issues.
Examples from available reviews (Apr 2011 – Feb 2026).
Company refused to honor advertised sale price and gave excuses.
“This company will not honor their sale price.”
Received dry, poor-quality cigars; refund excluded shipping costs.
“they were seconds! Dry, cracking and the robusto cigars were 4" long!”
They added very large shipping charges after PayPal, seen as a scam.
“they had added over $100 in shipping charges!”
Quick shipping, cigars arrived in great condition and good deals.
“shipped my order very quick and all the cigars I got were in great shape”
Several reviews highlight fast processing and quick shipping. Others describe canceled orders, stock mismatches, and late deliveries. Some customers say staff stepped in to speed up replacements or refunds.
Multiple reviewers say the company did not honor advertised sale prices and added unexpected shipping charges. Low-rated reviews often mention loyalty-point limits and denied discounts. Some positive feedback still points to competitively low list prices.
Some reviewers call the website easy to navigate with a simple checkout. Others report duplicate shipments, orders sent to partial addresses, or packages marked delivered but never received. Higher-rated reviews often mention easy reordering and repeat purchases.
Recurring complaints mention dry cigars, cracked wrappers, and broken humidifier packs. Other reviewers say cigars arrived in good condition with a consistent smoking experience. Reports of damage often come with requests for refunds or replacements.
Many reviews point to communication issues, including billing mismatches, unreturned calls, and dismissive or rude replies. Several customers describe delayed refunds or being asked for extra verification. A smaller number praise specific representatives for fixing problems quickly.
Ratings show a clear split. Positive reviews stress fast fulfillment and orders arriving intact. Negative reviews focus on billing disputes, hidden fees, delivery problems, and product defects.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · bbb.org (10) · Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company refused to honor advertised sale price and gave excuses.
“This company will not honor their sale price.”
Repeat buyer praises stock, prices, and friendly staff.
“great guys, good stock and nice prices.”
Loyalty points are largely unusable and limited to five-dollar redemptions.
“they never let you use more then 5 dollars worth of points on cigars.”
Advertised sale price was not honored and supplier excuse given.
“not honoring the advertised price.”
Sale items were delayed and order canceled due to inventory discrepancy.
“there was an inventory discrepancy and they cant fulfill the order.”
Promised military discount didn't apply because items were already discounted.
“Best Cigar Prices states they give a 12% Military Discount on "regular priced items”
Paid for overnight shipping but order was delayed to standard delivery.
“paid for overnight only to be informed delays with make the cigars come in the regular 5 business days.”
Cigars fell apart while smoking and customer service didn't respond.
“halfway through the cigar it started to fall apart”
Could not update subscription card expiration despite multiple calls.
“I called three times, asking them to change the expiration date”
Defective promotional lighter was quickly replaced at no cost.
“associate was super friendly and had a replacement shipped out to me at no cost.”
Delivery was delayed and staff were rude about the issue.
“the RUDE personals that I have spoken to on their phone and chat”
Quick shipping, cigars arrived in great condition and good deals.
“shipped my order very quick and all the cigars I got were in great shape”
They sent two orders despite only one confirmation and one email.
“The scammed me and sent me 2 orders, when I only got one confirmation and one email.”
Customer service immediately reordered and shipped replacement at no cost.
“she immediately reordered for me at no cost and two day aired my order.”
Alleges the company tried to scam them and bank showed otherwise.
“Tried to scam me outta two moments.”
Card was charged a higher amount than the order total displayed.
“my order said total due was 149.49 but charged my card 161.00.”
Website was easy to use and order arrived quickly and fresh.
“website was easy to navigate, and I found exactly what I was looking for in seconds.”
Order didn't arrive due to shipping to partial address; refund withheld.
“Tracking shows they tried to ship to just a partial address.”
Large order was canceled multiple times despite provided payment verification.
“You cancelled my order the 26th bc you couldn't confirm my info and requested PayPal.”
Received dry, poor-quality cigars; refund excluded shipping costs.
“they were seconds! Dry, cracking and the robusto cigars were 4" long!”
They added very large shipping charges after PayPal, seen as a scam.
“they had added over $100 in shipping charges!”
Points can't be used on shipping when cigars are on sale.
“Can't use your points on shipping if cigars on sale!”
Points can't be used on shipping when items are on sale.
“Customer service horrible! You can't use points on shipping if that item on sale!”
Customer was overcharged due to an added item and received dismissive service.
“Beatrice, told me to check the math and have a nice day.”
Consistently excellent pricing and very speedy order processing.
“VERY speedy order processing and shipping.”
Cigars arrived dry because humidifier pack was broken.
“humidifier pack had a break in it.”
Hidden and inconsistent shipping charges increased the final checkout amount.
“Beware of hidden charges !”
Order marked delivered but customer never received it; investigation pending.
“no order has arrived and I just went and checked my order and it said delivered!”
They requested ID or SSN and charged the card despite claims.
“then I was asked to send the a picture of state ID or a ss# !”
Company withdrew payment then said it declined and hasn't refunded.
“They originally took money out of my account for my order, total of about $36.00.”
We have been ordering from Best Cigar Prices for a few years now and we have never been disappointed with the quality of the cigars or the service. The boxes are always packed with freshness and the cigars are of great quality. Every time we've ordered from them the service has been great, and the shipping was quick. The major thing that I love about this site is that they have a lot of specials going on all the time. I also love the selection of cigars and accessories and I love that they send you emails and reminders when they come in stock. The prices are good too. To say that we are pleased would be an understatement. We'll continue to buy from them as long as they keep delivering quality products at reasonable prices.
They didn't return calls or emails about incorrect shipping charges.
“No Return Call, No return Email”
Praises excellent customer service, quick delivery, and knowledgeable staff.
“They have excellent customer service that hooks me up PHAT every time I order!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Best Cigar Prices is an online cigar retailer that sells cigars and smoking accessories. Its site lists product pages with descriptions, SKU details, and prices for each item. Customers order through the e-commerce site for domestic shipping. Support is available by email and phone for order questions, shipping issues, and standard returns.