Many reviewers mention fast shipping and clothes that fit as expected. Several customers single out support agents for quick replies and effective problem-solving. Another group reports shipping problems, ignored return requests, and occasional low-quality items.
Examples from available reviews (Apr 2022 – Mar 2026).
Suit had great fit and fast delivery.
“Great fit and great delivery time!”
Suit was delivered to the wrong address.
“They sent my suit to the wrong address”
Reviewer was promised a return approval but received no follow-up.
“I am STILL waiting for someone to get back to me.”
Affordable, well-fitting bridesmaid dresses arrived quickly and met expectations.
“The price point is also incredibly reasonable - just $99 per dress!”
Reviewers often praise specific customer service agents and describe quick, helpful help with exchanges and time-sensitive needs. Several reviews mention named staff arranging emergency shipments or processing refunds. Complaints center on orders not being fulfilled and on repeated shipments customers say they asked to stop.
Only a few reviews talk about price. One names a specific price and calls the dresses affordable at that level. Most others do not mention cost.
Customers often describe a smooth online checkout and fast delivery. Some report sizing issues and drawn-out exchanges that added stress before events. A few shipments arrived damaged or soaked during transit.
Many reviews point to nice fabric, comfortable fit, and dresses and suits that feel well made. A handful mention material that felt cheap, visible stains, or items that did not meet expectations. Sizing is mixed, with both reports of true-to-size fit and complaints about pieces that would not zip.
Positive reviews cite quick replies and clear guidance from customer service. Others describe return approvals with no follow-up and requests for help finding lost orders that went unanswered. Named staff earn praise, while other contacts are described as unresponsive.
Reviews split between many five-star stories of easy orders and dependable service, and one-star accounts of lost, misdirected, or repeatedly unwanted shipments. As a result, customers either get on-time, well-fitting items with strong support, or they run into unresolved shipping and return issues. Praise for individual agents appears alongside clear breakdowns in fulfillment and follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased bridesmaid dresses from Birdy Grey and I must say I am very impressed with their service. The selection of dresses on offer surpassed all expectations, each one more stunning than the other. The different styles and colors available for each dress make it a breeze to find something that everyone in the party loves.
The price point is also incredibly reasonable - just $99 per dress! This made it much easier for me to stick within my budget without having to compromise on style or quality.
Their sizing options are also impressive, going up to size 3X makes it possible for every member of our bridal party feel comfortable and beautiful.
Ordering was simple and delivery was fast despite being an online order. Each dress arrived as described, with no unexpected surprises - all perfect! The fabric used was high quality which made fitting in them easy and look great!
Overall, I had a fantastic experience purchasing bridesmaid dresses from Birdy Grey's website; they were efficient, offered affordable pricing along with gorgeous designs making sure you look your best on your special day
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Birdy Grey is an online retailer selling bridesmaid dresses, wedding attire, suits, robes, and related accessories. It offers ready-to-wear styles in multiple sizes and posts size guides online to help shoppers choose. Customers order through the website and can reach support by email or chat with sizing, returns, and order questions. Birdy Grey ships orders to customers and offers standard return and exchange options.