Customer feedback is split. Some reviewers highlight reliable off-the-rack fits and pants that hold up well. Others describe returns that never get resolved, limited ways to reach support, and clothing that wears out quickly. A small number of reviews also make serious claims about data exposure and discriminatory treatment.
Examples from available reviews (Nov 2021 – Feb 2026).
Products were misrepresented and refunds were refused, only store credit issued.
“but instead of refunding my money they gave me a credit.”
Pants developed pilling after one day, indicating very poor quality.
“pilling on pants after literally 1 day (!!!) of wearing!”
Consistently good off-the-rack sizing and durable pants over years.
“Best off-the-rack sizing options for causal work pants and khakis that I have found anywhere.”
Emails about a missed delivery went unanswered and chat is nonexistent.
“The chat function is nonexistent.”
Several reviews say returns were not refunded back to the original payment and were issued as store credit instead. Many customers describe customer care as hard to reach, pointing to missing chat and limited phone hours that stalled fixes. A few reviewers report smooth, hassle-free help, but those comments show up less often.
Many negative reviews call the clothing overpriced, especially alongside reports of weaker materials and shorter wear life. Other reviewers point to pants that lasted for years and shirts that fit well, saying the items are worth the price. Complaints about pricing being excessive appear repeatedly among low-rated reviews.
Fit feedback goes both ways. Some reviewers like the range of off-the-rack fits, especially for non-standard body types. Others report sizing that varies between fits and specific issues such as sleeves running too long. Reports of fabric failing quickly also show up as direct knocks on everyday wear.
Many reviewers describe a slide in material quality, including pilling after very little use and calling the quality “terrible.” Some still praise high-quality shirts and pants that stayed durable over years. Positive quality notes appear, but fewer than complaints about deterioration.
Reviewers often mention delivery emails that go unanswered, digital gift cards that never arrive, and chat that doesn’t work. Several also point to limited phone hours that make contact difficult. Only a small share of reviews describe communication going well.
The feedback is clearly polarized. Many low-rated reviews center on service breakdowns and materials that fail, while multiple high-rated reviews focus on fit and long wear. Rare but serious allegations include account data exposure and discriminatory treatment. Overall, some customers stay happy with the fit, while others leave frustrated after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products were misrepresented and refunds were refused, only store credit issued.
“but instead of refunding my money they gave me a credit.”
Product quality has declined substantially compared to their previous standards.
“The quality of their products has declined substantially.”
Clothing quality is poor, overpriced, and customer service is worse.
“The clothing has gotten so cheap and is so overpriced.”
Products are subpar and sizing is inconsistent across fits.
“there sizes on their fits are totally inconsistent;”
Pants developed pilling after one day, indicating very poor quality.
“pilling on pants after literally 1 day (!!!) of wearing!”
Customer service was unresponsive and they couldn't obtain a refund.
“I am struggling to get a refund.”
Customer service is effectively unavailable and returns process failed.
“There is no chat box.”
Emails about a missed delivery went unanswered and chat is nonexistent.
“The chat function is nonexistent.”
Digital gift card was not delivered and customer service was unreachable.
“It’s now 4 days later and no card was sent.”
Reviewer claims Bonobos exposed their personal information on the dark web.
“Just found out Bonobos put my info on the dark web.”
Return was delayed or unprocessed, and refund was issued only as store credit.
“they claim they haven't received the item.”
Bonobos offers off-the-rack size options that fit non-standard body types.
“fell in love with the combination of size options and quality.”
They praised service, quality, and perfect fit of clothes.
“Top-notch service, great quality clothes, everything fits perfectly.”
Customer service was dismissive and made the customer feel invalidated.
“Customer service has better things to do than to help out the customer.”
Reviewer states the product quality is terrible.
“Product quality terrible”
Reviewer alleges racist treatment of employees and will no longer shop there.
“simple case of racist behavior”
Shirts are high quality but require ironing.
“high quality cloth with ironing necessary.”
Shirt sleeves run very long even when cuffs are turned up.
“Sleeves are very long even with cuffs turned up.”
Consistently good off-the-rack sizing and durable pants over years.
“Best off-the-rack sizing options for causal work pants and khakis that I have found anywhere.”
Customer care was nonexistent, requiring AMEX intervention for resolution.
“Customer care is nonexistent.”
Limited customer service hours and inconsistent live chat prevented timely contact.
“The customer service phone availability hours are only 1pm to 4pm EST M-F.”
The store is full of good-quality shirts, jeans, and underwear. I got some for my husband and he loves everything about them. I was afraid of the sizes but they are just perfect for him. Thanks to the customer care service team that proved to be very kind and resourceful by working so hard and diligently to ensure my order was quickly processed, delivered on time as well as being keen on every detail to make sure I got exactly the sizes, colors, and items I had requested. It was a hassle-free experience. I will shop from you time and again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bonobos is a U.S. menswear brand selling pants, shirts, suits, jackets, and accessories. It runs an online store and mobile shopping, plus physical Guideshop locations where customers can try on fits in person. Bonobos offers several off-the-rack fits and size options for pants and shirts to suit different body types. The brand was founded in 2007 and is headquartered in New York City. Walmart acquired Bonobos in 2017, and the brand continues to sell through direct and partner retail channels.