Customers describe two clear patterns. Repeat buyers report healthy plants and fair value. Other orders arrived dried out, infested, or dead, and customers say they got no refund or response. Ratings reflect both strong praise and one-star complaints.
Examples from available reviews (Nov 2021 – Feb 2026).
Eight trees arrived infested and died; seller refused refund or replacement.
“I never received an apology...a refund or any replacement tree.”
Bonsai arrived dead; promised credit not received and unresponsive company.
“Arrived looking like it was dying.”
Reviewer recommends the business and praises it.
“Would highly recommend.”
Bought multiple plants; they arrived in great condition and value.
“they were always in great condition and a good value.”
Service comments focus mostly on failed deliveries. Several reviews say entire shipments arrived dead or infested. A smaller group reports repeat orders that arrived healthy.
Some reviewers call it a good value when plants arrive healthy over several purchases. Others say the value disappeared when plants died soon after delivery and no replacement or refund followed. Both views show up.
Some customers recommend the business and describe an easy buying process. Others describe frustrating after-sale exchanges and claims that never got resolved. This split shows up repeatedly in reviews.
Several reviews point to specific issues: dried leaves on arrival, plants dying within weeks, and pest infestations. These problems recur across different orders. Positive notes about plant condition appear too, but less often.
Several reviewers say the company stopped responding after problems were reported. They mention promised credits that never arrived and refusals to refund or replace damaged plants. A minority did not mention any communication problems.
Reviews split sharply between high-rated repeat purchases and low-rated shipments that failed with poor follow-up. Customers either describe reliable deliveries in good condition or total loss with unresolved service claims. That divide shapes overall impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Plant arrived with dried leaves and died; company didn't respond.
“Several of the leaves were dried out upon receipt of the tree.”
Reviewer recommends the business and praises it.
“Would highly recommend.”
Bonsai arrived dead; promised credit not received and unresponsive company.
“Arrived looking like it was dying.”
Bought multiple plants; they arrived in great condition and value.
“they were always in great condition and a good value.”
Eight trees arrived infested and died; seller refused refund or replacement.
“I never received an apology...a refund or any replacement tree.”
I wish I had looked at reviews prior to making a purchase. Terrible experience 😪 BUYER BEWARE! The Bonsai plant I ordered looked nothing like the online pictures and the leaves started falling off very quickly. The plant died within a month. I contacted the owner several times but never got a response. This is the worst customer service I have ever experienced from any online retailer during my 5 years of purchasing online. They were too busy to respond to the phones to a paying customer with legit issues. I guess the customer's satisfaction is not guaranteed after all. These guys are crooks! Would not recommend ordering from this seller.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bonsai Boy sells bonsai trees and related plant supplies. The store offers individual bonsai, starter kits, pots, and basic pruning tools. Product pages usually list species names and care instructions to help buyers. Customers include hobby gardeners and bonsai collectors looking for small trees and upkeep items.