Many customers say books arrive damaged because there’s little to no protective packing inside the box. Others report quick delivery and books that look like new. Several reviewers describe email support that doesn’t respond and order issues that never get fixed. Overall, experiences tend to fall into either smooth success or clear failure.
Examples from available reviews (Nov 2021 – Feb 2026).
Books arrived damaged with mold and the company deemed them acceptable.
“They said everything is in readable condition.”
Orders arrived on time and books were in beautiful condition.
“the packaging is very good, and everything is ordered is in beautiful shape.”
They did not reply to return emails for two months.
“they never reply email at all.”
Orders often had missing books and incorrect shipments causing frustration.
“Not one book that I ordered-UGH!”
Many reviews point to order handling issues like wrong shipments, missing items, and refusals to reroute packages or issue refunds. Fewer reviewers describe customer service as responsive and helpful in specific situations. Negative service stories come up often and sometimes require escalation to sort out delivery disputes.
Several reviewers mention low prices and broad selection as key reasons to buy. Some say damaged books or incorrect orders lowered the value and stopped them from ordering again. Praise for bargains sits alongside complaints that the savings didn’t make up for condition problems or service breakdowns.
Shipping speed differs widely: some customers got orders quickly, while others reported slow delivery. A few reviews note login or tracking problems that made it harder to access order details. These uneven site and fulfillment experiences shape how convenient the store feels to use.
Many reviewers describe books arriving ripped, water-damaged, moldy, or otherwise damaged, often blaming thin packing. Still, several others report books showing up in excellent, like-new condition with protective packaging. Complaints frequently mention oversized boxes without cushioning leading to damage.
Customers often say emails go unanswered, with slow or no replies about returns or delivery issues. Several reviews also point to unclear tracking and limited updates as a source of frustration. A smaller group reports quick responses and clear communication through resolution.
Reviews split between strong satisfaction and serious fulfillment problems. Many people praise prices or selection but also criticize packaging or support. Outcomes range from quick fixes to ongoing disputes and even account closures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Books arrived damaged with mold and the company deemed them acceptable.
“They said everything is in readable condition.”
Books arrived damaged and reviewer couldn't easily return them.
“They send damaged books.”
Books were worse than described and the company did not refund.
“Just all the books tossed in a bare box.”
BookOutlet refused to reroute orders and provided very poor customer service.
“Worst customer service in the world!”
They did not reply to return emails for two months.
“they never reply email at all.”
Orders arrived on time and books were in beautiful condition.
“the packaging is very good, and everything is ordered is in beautiful shape.”
Orders often had missing books and incorrect shipments causing frustration.
“Not one book that I ordered-UGH!”
Poor packaging caused severe damage to all three omnibuses.
“All 3 damaged badly.”
Many books arrived ripped and damaged, prompting refusal to reorder.
“Half my books came in damaged and tore all up.”
Shipping delays and unresponsive customer service left the buyer disappointed.
“I have send a request for help on email still haven’t heard back.”
Shipping was slow but books arrived in new condition, very satisfied.
“the books arrived in new condition”
Customer service was great and book quality excellent.
“Great customer service and excellent book quality!”
Low prices but some books have marks and packaging causes damage.
“No bubble packaging and rarely, if ever, even packing paper inside.”
Recent orders arrived seriously damaged due to improper packing.
“books were seriously damaged from improper packing.”
Good prices and packaging but customer service refused simple order changes.
“Customer service, however, is not very helpful in my opinion.”
Tracking issues and poor communication about shipping and refunds.
“They should also fix their shipping process to be more transparent to the customer.”
After login issues, books arrived in great condition with protective plastic.
“The books looked new!”
Company claimed delivery but refused refund despite package not received.
“They claimed book/package was delivered when it wasn’t.”
Books were damaged because oversized box lacked any packing material.
“Books arrived damaged due to NO PACKING MATERIAL at all in the oversized box.”
Continual damage from poor packaging led the reviewer to close their account.
“books are arriving in packaging that provides little to no protection”
Good prices but inadequate packing; issues were promptly resolved.
“they took care of it right away”
Great prices and timely shipping, but packaging caused minor book damage.
“packaging could use some sort of bubble wrap or cushion material.”
Fast delivery, wide selection, great prices, and books arrived in great condition.
“Fast delivery”
I regret buying from this store. I ordered a dozen copies of little genius books for my kids but got nothing close to it. I had indicated clearly how I wanted the books mixed, but they chose to pack a whole dozen of similar copies. I was disappointed. I wondered why such a big and renowned company could not have a customer care service that is professional? Even after expressing my frustrations and dissatisfactions, no positive response after three weeks. This is the most unprofessional customer care service I have come across. They are just out there to disappoint the clients, not to help them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BookOutlet (US) is an online discount bookstore selling hardcover and paperback titles at reduced prices. It offers remaindered, overstock, and publisher-discounted books across genres including fiction, children’s, and non-fiction. Customers check out through an account and receive carrier tracking for U.S. shipments. The company stocks inventory in warehouses and ships from its fulfillment centers.