Shoppers often praise Boston Proper for good fit, quality fabrics, and easy-to-follow sizing. Many also mention quick delivery and helpful support by phone or in stores. A separate set of reviews focuses on hard-to-reach service, refunds being denied, and slow return processing. Several customers ask for more petite options and more specific pant lengths.
Examples from available reviews (Jan 2024 – Mar 2026).
Return took months to resolve; customer service and refund processing were poor.
“It took over 3 weeks for them to process a return”
Cannot reach customer service and lost $150 on a purchase.
“Cannot get in touch with customer service”
Reports great clothing quality and fast home delivery, very satisfied.
“.Great quality in clothing lines.”
High quality and fast delivery; sizing sometimes tricky but returns easy.
“Great Quality and fast delivery.”
Many reviews mention refunds being denied, returns taking a long time, and exchanges being refused. Several complaints describe items arriving damaged or defective, followed by staff declining credits or repairs. Only a few reviews describe problems being resolved, such as refunds after reporting stolen deliveries or an agent who applied discounts.
Many shoppers say the prices run high and they wait for sales to buy. Multiple complaints cite price adjustments being denied and the company declining to credit promotional shipping or apply discounts after purchase. A few reviewers say they lost money because customer service did not fix the issue.
Several customers like shopping on the website, point to accurate size guides, and say they reorder when the fit works. Repeated requests call for petite sizes and more regular pant lengths, showing ongoing demand for more size choices. A smaller number of users describe returns as easy when sizing doesn’t work.
Many reviews highlight strong materials, consistent style, and pieces that hold up well in the wash. A smaller group says quality has slipped and some garments feel poorly made. Several complaints mention defects, especially zippers that fail.
Many reviewers say it’s hard to reach customer service, with long waits and unhelpful email replies. Multiple comments mention late shipping updates, missing e-gift cards, and automated system glitches. A few reviewers note the opposite, calling out agents who communicated quickly and clearly.
Reviews show a clear split: many people love the fit and quality, while others are frustrated with after-purchase service and communication. The same pattern shows up in shipping issues, refund handling, and price-adjustment disputes. Low ratings most often stem from service and communication breakdowns, not the clothing design.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Sitejabber (20) · Quotes shortened · As of: March 2026
Return took months to resolve; customer service and refund processing were poor.
“It took over 3 weeks for them to process a return”
Received damaged item, exchanges refused, and only offered lesser discount.
“I bought an item which was received damaged.”
Customer service required many calls to acknowledge mislabelled garment after 38 days.
“the customer service is crappy.”
Two-day shipping arrived late; company didn't refund or accept responsibility.
“They then told me that they do not deliver on weekends!”
Long-time customer with no problems, good returns and sales, recommends them.
“I have used Boston Proper for many years and never had a problem with them.”
Order items marked non-returnable unexpectedly; customer service unreachable.
“Every single item was not eligible for return!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Boston Proper sells women’s clothing through its website and catalog orders. The lineup includes dresses, tops, pants, outerwear, and accessories, with product pages and size guides online. Customers can choose standard or promotional shipping and pay with digital gift cards. The website also offers account tools, order tracking, and return directions for online orders.