Many customers mention fast shipping and orders that match the online listings. A large share praise quick, helpful support that provides refunds and replacements. Many complaints point to strict return rules, restocking or return fees, and missing promised gift cards. Some buyers also describe major product problems, including thin construction, mold, and items that don’t match the photos.
Examples from available reviews (Dec 2021 – Mar 2026).
Product shipped quickly and arrived as expected; very happy with rug.
“The product was shipped quickly and arrived as expected”
Both delivered rugs were covered in black mold despite replacement effort.
“The rug I received was covered in black mold.”
Product differed from photos and company demanded a $100 restocking fee.
“They will not give me a refund unless I pay $100 restocking charge”
Incorrect item sent but customer service quickly corrected the mistake.
“customer service was quick to fix the issue and get the correct one on the way!”
Several reviews describe fast, effective support that fixed wrong shipments, handled refunds, and addressed damaged deliveries. Another group reports refused returns, restocking charges, and unexpected return fees. Some customers say promised gift cards or reimbursements never arrived.
Some reviewers call the rugs beautiful and durable and say they feel like a good value. Others describe the rugs as average and point to extra costs for rug pads and returns. Fewer reviews talk about price directly than about service and product condition.
Customers often note fast shipping and orders that arrived as expected. Some also like the site’s navigation and filters for narrowing options. A few mention being charged for out-of-stock items and delayed refunds that interrupted the purchase.
Many buyers praise how the rugs look and feel, including softness and durability. Others report clear quality problems such as thin materials, mold, unexpected fringe, and yarn pulling. Several reviews include both positive and negative notes about quality.
Direct mentions of delivery emails and status updates are limited, but they are positive. Many support exchanges included clear, timely updates during refunds and replacements. A small number of reviews say the company didn’t follow through on promised messages, such as issuing gift cards.
Reviews split between shoppers who get fast, satisfying service and those who run into expensive return steps or product defects. Many customers say issues were resolved quickly. A noticeable minority report unresolved fees or missing reimbursements and left unhappy.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
BUYER BEWARE OF Boutique Rugs! THEY ARE SCAMS!!!!! I was a victim of their poor quality rugs, service, and lies.
I ordered two rugs from Boutique Rugs and the quality was horrible. After returning, they delayed refunding me but one I was lucky to get my money back after fighting with the company for months, but the other one is still held in limbo by Paypal. I found out that I would have never received my money back if it wasn't for the Paypal dispute. But it was a struggle. They are scams!! Stay away from this company!!! They will take your money and the rugs are of poor quality.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Boutique Rugs sells area rugs, runners, and floor coverings through an online store. Shoppers can browse listings with filters for size, color, and style, and each product page includes details and care information. Customers can order sample swatches and add accessories like rug pads at checkout. The company ships to residential addresses and offers customer support for returns, replacements, and refund requests.