Customers often mention long shipping delays and little to no response from customer support. Many buyers praise the craftsmanship and durability of rings, coins, and personalized items. Several orders arrived with the wrong materials or broken hardware, leading to frustration with fulfillment. A number of reviews also mention unclear communication about shipping origin and extra fees.
Examples from available reviews (Nov 2021 – Mar 2026).
Shipping very slow and customer service unresponsive unless disputes filed.
“communication is non-existent”
Craftsmanship excellent; will purchase more from Bricks Masons.
“craftsmanship is excellent”
Company priced in EU currency but shipped from China without duty disclosure.
“They present themself as an EU shop and prices are in EU currency.”
Briefcase had poor craftsmanship with rivets and handle failing.
“The handle and rivets came out before i could use it.”
Many reviews describe orders that never ship, tracking that doesn’t move, or packages stuck with carriers. Several customers say support stayed silent until they opened disputes. A smaller group reports timely shipping and on-time delivery.
Several reviewers point to added shipping charges at checkout and unexpected carrier fees that raise the total cost. Some say the value drops when materials don’t match the listing, such as being billed for leather but receiving synthetic. A few highlight competitive prices and pieces that hold up over time.
Multiple reviewers praise personalization and fit, citing perfect sizing and happy recipients. Many others describe fulfillment problems, missing packages, and repeated follow-ups to get answers. The result is a stark split between very satisfied and very frustrated customers.
Numerous reviews commend strong craftsmanship, durable materials, and attractive finishes on rings, coins, and custom items. Other buyers report flimsy hinges, rivets that fail, and cheap buckles on different products. Complaints about receiving the wrong material appear alongside detailed praise for well-made pieces.
A common complaint is slow or absent customer-service replies and public comments being removed. Some buyers describe clear, helpful back-and-forth during personalization. A few also mention unclear shipping-origin details or duty information.
Reviews show sharply different outcomes: many five-star posts describe high satisfaction with the finished items, while many one-star posts focus on non-delivery and no response. Some buyers get consistent product results, while others run into major fulfillment or communication breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shipping very slow and customer service unresponsive unless disputes filed.
“communication is non-existent”
Upgraded briefcases were poor quality with flimsy hinges and bad finish.
“the hinges are flimsy”
Order stuck in 'preparing shipment' with no responses and long delays.
“it is still saying it is preparing shipment.”
Apron arrived late from Pakistan and was synthetic despite leather payment.
“they shipped a synthetic one.”
Received wrong low-quality briefcase and experienced poor returns handling.
“they used a SYNTHETIC leather instead of LAMBSKIN that I clearly ordered.”
T-shirt matched the advertisement and arrived promptly.
“It looks just as good as in the advertisement and I received it in a timely manner.”
Purchased a crown for a Companion who was very satisfied.
“he's absolutely satisfied”
High-quality, durable product that attracted compliments.
“The quality is awesome.”
Company priced in EU currency but shipped from China without duty disclosure.
“They present themself as an EU shop and prices are in EU currency.”
Ring is well made and looks beautiful when worn.
“is very well made”
Order was held by carrier for unknown fees, causing delay and embarrassment.
“being held by DHL for "fees,”
Craftsmanship excellent; will purchase more from Bricks Masons.
“craftsmanship is excellent”
Product has awesome quality and great craftsmanship.
“Awesome quality and great craftsmanship!”
Product was personalized perfectly and communication was great.
“Personalized to perfection.”
Coins are well made and impressed other members.
“very well done”
Companion received crown that was crafted and sized perfectly.
“crafted and sized perfectly for him.”
Product quality was good but delivery was delayed and required follow-ups.
“Delivered just in time for 18th degree but it was very close.”
Never received ordered crown cases despite tracking numbers and no shipment.
“both UPS & USPS are stating that they don’t have possession of the package”
Items are not shipped and support does not respond to contact attempts.
“Will not ship your items and no one will respond to any messages or calls.”
Personalized jewel did not arrive in time despite assurances.
“I haven’t received it yet!”
Vendor used organization's banner image without authorization and removed comments.
“took an image of our unique Centennial Banner and used it in their online store.”
Order arrived late and wrong, with poor fulfillment and sourcing from China.
“it was the wrong emblem completely.”
Briefcase had poor craftsmanship with rivets and handle failing.
“The handle and rivets came out before i could use it.”
Reviewer alleges site is fraudulent and unresponsive to customer inquiries.
“You will never, ever be able to reach a human being in regard to anything you have ordered.”
Order not shipped despite shipping label creation and long wait.
“they have created a shipping label 6 days ago but yet to ship.”
Belt buckle was cheap and unusable, and return policy is poor.
“the belt was cheap”
Final shipping costs were added at checkout, creating misleading pricing.
“The shipping wasn't added until you click pay.”
I am happy to say that I have had an excellent experience with Bricks Masons so far! Their customer service is second-to-none, their products are of high quality and they offer competitive prices. The masonic rings that I've ordered from them have lasted for over 3 years now and show no signs of wearing out. Their free case was too much of an incentive not to order from them again - especially since most other suppliers don't even give you anything at all by way of discounts or promo codes (which is why we keep coming back). So far - Bricks Masons is the best Masonic supply company out there hands down!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bricks Masons runs an online store selling fraternal regalia, jewelry, and related accessories. The selection includes rings, coins, crowns, belts, aprons, and carrying cases. Product pages list specifications, material choices, and personalization options where offered. Shoppers can order through standard checkout and view photos plus sizing details.