Several reviews point to trouble with shipping and returns. One separate review says a garment seam came undone after the first wear. Most complaints focus on wrong items, return fees, and exchanges being refused. Overall, the feedback contrasts repeated service problems with a single reported product flaw.
Examples from available reviews (Dec 2021 – Mar 2026).
Exchange was refused despite returned items appearing unstained.
“they refused the exchange and sent photos that supposedly showed some sort of stain on both items.”
Received wrong item and charged a return fee for mistake.
“I received a pair of beige pants in a huge size.”
Trench coat had poor construction and seams came undone.
“the seams in the back were already coming undone after the first wear.”
Two reviews describe breakdowns in ordering and returns. Customers say they received the wrong size, paid return fees for the company’s mistake, and had exchanges refused based on photos. These service problems show up across the negative ratings.
Value concerns mainly come from unexpected return fees and the hassle of receiving the wrong item. Only a few reviews talk directly about price or value. Paying to return an incorrect shipment lowers the perceived value of the purchase.
The shopping and after-purchase experience was thrown off by incorrect deliveries and denied exchanges. One reviewer received a fit/size mismatch on arrival, and another says a coat failed after the first wear, which affects day-to-day use. Smooth or positive experiences show up rarely in this set.
One review reports a trench coat seam coming undone after the first wear. That single account points to a build or quality-check issue, but mentions are limited. No other reviews in the sample describe ongoing product defects.
Reviewers say the company leaned on customer photos to justify refusing exchanges. They also report being charged without a clear explanation for how returned items were handled. Communication issues appear alongside the service complaints.
Overall sentiment leans negative because the biggest complaints involve shipping accuracy and returns. The feedback pairs low ratings tied to service with a higher-rated product note that includes a single defect. The main impact comes from fulfillment and return handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Exchange was refused despite returned items appearing unstained.
“they refused the exchange and sent photos that supposedly showed some sort of stain on both items.”
Received wrong item and charged a return fee for mistake.
“I received a pair of beige pants in a huge size.”
Not worth the price. Getting more disappointed with the trenchcoat I bought at Brochu Walker. The color is really pretty, but the construction feels a little cheap and it looks like it will fall apart after a few uses. I'm not sure if I just got a defective piece, but the seams in the back were already coming undone after the first wear. The arms are tight, and the overall fit is just a little too snug. I wish I could have read some customer reviews before I made the purchase. They might have saved me from this regret. Overall, I'm disappointed because I was expecting better from Brochu Walker.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Brochu Walker is a fashion label that designs and sells women’s ready-to-wear clothing. It offers outerwear, dresses, and separates through its online store and selected retail partners. Product pages usually list fabric content, fit notes, and care instructions to guide buyers. Shoppers can buy from the brand’s website or through partner boutiques and online retailers.