Available reviews are limited and dominated by a single detailed complaint about non-delivery and unresponsive customer contact. That review reports a paid order not received after months, ignored emails, and disconnected phone calls. Because the sample size is small, this does not establish a pattern across all customers, but it does highlight concrete risks buyers should consider. Consumers researching Brook & York should check current shipping and refund policies, verify seller responsiveness before purchasing, and consider using payment methods with dispute protection if concerned.
Examples from available reviews (Nov 2021 – Feb 2026).
Paid for a bracelet but received no response or delivery.
“they do not reply to emails and the telephone number rings and then disconnects.”
Reviewer reports months-long non-delivery after payment and no order fulfillment; attempted contacts received no substantive response.
Reviewer states they paid for a bracelet and never received it, describing the purchase as a monetary loss and advising against buying.
Insufficient mentions of website or app usability in available reviews to draw conclusions about the user experience.
No comments on product condition, materials, or durability in the available review set to assess product quality.
Reviewer reports unanswered emails and phone calls that disconnect, noting an email showed as 'opened' but received no reply.
Single reviewer expresses strong dissatisfaction, vowing not to repurchase due to non-delivery and lack of response.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (15) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
They sent a wrong cheap-looking gift and refused proper refunds.
“They sent me the wrong item (which was very cheap looking) for a Christmas gift”
Both bracelets' charm connections broke within days despite replacements.
“the rings that connect the charms to the bracelet broke.”
Charms fell off twice and were lost, showing poor construction.
“the charms have fallen off twice.”
Bracelet appeared cheap and broke after a few months.
“it broke after a few months.”
Company provided no return label and failed to follow up via email.
“No return/exchange label provided by Brook and York;”
A $100 bracelet looked very cheap and clasp barely worked.
“it's the cheapest looking piece of jewelry I've ever seen.”
Mother's Day necklace turned green and company refused full refund.
“They refused to give moneyback after 60 days.”
They sent the wrong order and customer service was hard to understand.
“They sent the wrong order”
They allegedly gave confusing answers and refused to publish a negative review.
“They refuse to publish a negative review on their site.”
They sent wrong ring size and required jeweler proof to return it.
“I bought a ring in a size 6, they sent a 5.”
Customer service was rude, poorly informed, and had language barriers.
“They clearly did not speak English well.”
They sent the wrong engraved gift and were unresponsive about correcting it.
“wrong item arrived.”
A necklace advertised as 14K lost gold plating after a year.
“on the description it says 14K gold.”
Bracelet was cheap, too small, and overall disappointing for $70.
“It is cheap and it would fit a child's wrist not an adult”
Ring tarnished and turned skin green; customer service only offered discount.
“The ring turned our finger green and tarnished.”
Received a tiny low-quality charm and lightweight chain instead of expected piece.
“What I received was a very tiny charm on a very light, low quality chain.”
I have bought three bracelets in the recent past from brook&york, and I recently thought I bought another bracelet on Sept 30th. It is now Nov 27 and nothing. they do not reply to emails and the telephone number rings and then disconnects. It looks like they are out of business. But they do accept money and do nothing so I am out several dollars. I've emailed them twice asking what the status of the delivery of the bracelet is. They do not reply at all, but I can see they opened my email because it has an 'opened by' date on it.
I am very upset that they are doing this. I feel like there is nothing else to be done since no-one will reply to me. I will never buy anything from them ever again. I would recommend that no-one else does either, unless they are willing to wait several months for their product to be delivered.
Disgruntled customer
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Brook & York is an online jewelry retailer known online for selling fashion accessories such as bracelets. Consumers searching Brook & York reviews typically look for information about delivery times, customer service responsiveness, payment handling, and return or refund policies.