Feedback is sharply split between happy repeat buyers and strongly critical customers. Reviews swing between five-star praise and one-star warnings. Several people raise trust concerns around product authenticity, order handling, and unwanted messages. The mix includes routine deliveries as well as serious service breakdowns.
Examples from available reviews (Nov 2021 – Feb 2026).
Fast shipping, responsive customer service, and substantial savings.
“LOVE THEM!!”
Received possibly counterfeit medication and poor return handling.
“they’re expecting me to lie to return their fake products.”
Orders canceled without explanation and agents hung up repeatedly.
“the agent hung up on me.”
Continuing unwanted marketing emails despite repeated removal requests.
“BudgetPetCare.com will not stop spamming me.”
Service comments are split. Several reviewers describe unexplained order cancellations, agents hanging up, and long delivery delays. Others report on-time arrivals and staff who responded quickly and fixed delivery problems.
Many customers point to low prices, savings, and repeat buying as the main reason they come back. Some mention fast shipping along with reward points or steady discounts. A small number say prices have risen recently and free shipping has ended.
Website and ordering problems show up in a smaller but repeated set of reviews. Customers mention difficulty canceling orders, missing confirmation emails, and occasional site outages. International shipping can stretch delivery times, though some buyers say they can live with the wait.
Several complaints claim products didn’t work, prescriptions weren’t verified, or the medication may be counterfeit. Others say the items match what their vet provides and work as expected. Returns and refunds are uneven; some customers say exchanges or refunds met resistance.
Communication issues lead most negative comments. Customers report ongoing unsolicited marketing, cancelled orders with refunds still pending, and limited phone help or unclear replies. A few mention website errors that prevented contact or blocked order-status checks.
Overall views are highly polarized, ranging from very satisfied to severe one-star claims. Many reviews highlight value and smooth, routine fulfillment. Several low-rated posts allege fraud, billing issues, or harmful outcomes from products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · consumeraffairs.com (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Continuing unwanted marketing emails despite repeated removal requests.
“BudgetPetCare.com will not stop spamming me.”
Consistently good prices, quick delivery, and acceptable expiration dates.
“No company can beat Budget Pet Care for price on Seresto flea collars.”
Unable to cancel recent order due to lack of confirmation and site issues.
“Tried to cancel order just placed because I did not get a confirmation email”
Received possibly counterfeit medication and poor return handling.
“they’re expecting me to lie to return their fake products.”
Multiple successful orders; legitimate site with proper packaging and shipping.
“This is a legitimate site.”
Nexgard chews seemed ineffective and refunds/exchanges were problematic.
“This medication is not working at all.”
Company offers low prices and fixes delivery issues promptly.
“Outstanding company!”
Fast shipping, responsive customer service, and substantial savings.
“LOVE THEM!!”
Affordable medications, occasional long shipping, refunds handled without problems.
“Budget VetCare has been a lifesaver!”
Orders canceled without explanation and agents hung up repeatedly.
“the agent hung up on me.”
Item unavailable and remaining items delayed by weeks.
“one of the items isn't available!”
Long-term customer praising fast shipping and low prices.
“5 star company”
On-time mail service, correct item, and satisfactory cost.
“had exactly what I wanted.”
Product arrived later than expected due to overseas shipping.
“It arrived 17 days later.”
Convenient, cheaper flea treatment that matched vet product.
“So much cheaper and convenient.”
Website seems down and phone contact offers no information.
“the website doesn’t work”
Waiting nearly a month for product delivery.
“I have been waiting nearly a month for the product to arrive.”
Repeat customer praising prices, timely delivery, and reward points.
“SO FAR REALLY GOOD PRICES”
Reliable product quality with UK shipping causing one to two week delay.
“products look completely legit and work as well as the stuff from my vet.”
Initial skepticism resolved; order confirmed and arrived after longer shipping.
“The shipping did take longer than the estimated 7-10 days, it took 15 to get to the states.”
Alleges massive fraudulent charges and that pets were harmed.
“ITS A SCAM SITE”
Claims site charges customers, refuses to ship, and records changes.
“Either a scam site or an identity theft front.”
Year-long customer praising fast shipping and easy service.
“it's great and fast shipping.”
Prices increased and free shipping removed, reducing recommendation likelihood.
“They went up on their prices and took away free shipping.”
Five-year user praising low prices and reliable overseas shipping.
“their prices are great and I've never had any problems with packaging or product quality.”
Order cancelled without explanation and refund pending; poor contact options.
“Then in two days I received an email stating that the order was cancelled and I would receive a refund.”
Purchased collars failed to prevent ticks and didn't work.
“these collars are no good”
Bravecto chews work well but packaging uses kilograms instead of pounds.
“the dog weight on the box is listed as 40 - 56 kg.”
Received unverified prescription medications and destroyed them due to safety concerns.
“Not legit prescription medications for pets.”
Repeat customer praising on-time shipments and great customer service.
“Great customer service!!!”
Good pricing and fast shipping; intends to return.
“Good price, fast shipping, will come back again.”
For more than 3 years I have been ordering heartgard plus from Budget Vet Care. I haven't had any problems with their products or shipping. I am very happy with their product selection, price and customer service. I buy from them because they have very competitive prices and shipping is always free.They also have some type of discount available and they automatically put that into your order for you. Whenever I have had a few queries regarding my products, they always tend to deliver it promptly and with utmost courtesy. Pet products shopping couldn’t get easier! I am a highly satisfied customer and I plan on being one for years to come. Kudos to the Budget Vet Care team!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Budget Vet Care is an online pet pharmacy selling veterinary medications and pet health products. It offers prescription and over-the-counter treatments for common dog and cat conditions. Customers order through its website and can use account tools to track shipments. The company ships parcels to retail buyers and provides email and phone support for orders and prescriptions.