Reviewers often praise Burrow for sturdy build quality and simple assembly. Many reviews also describe recurring shipping delays, missing parts, and customer support that is hard to reach. Several customers report long waits followed by failed refunds or cancellations. Others say deliveries arrived on time and that store teams or staff were helpful.
Examples from available reviews (Dec 2021 – Mar 2026).
Promised shipping windows missed; months-long delays despite marketing emails.
“Do not order from this company.”
Product is good quality and easy to assemble with clear instructions.
“Easy to assemble with clear instructions.”
Sectional arrived missing six legs; replacements delayed about four weeks.
“The sectional is beautiful but it is missing 6 legs.”
Long delays returning items and refund issues, including a $100 charge.
“Horrible service.”
Experiences split between helpful in-store staff and broader service problems. Many reviews mention support being unreachable, no phone option, slow refunds, and cancellations that do not go through. A smaller group describes quick help from staff and issues resolved successfully.
Positive value comments tie closely to how the products look and feel when they arrive intact. Direct complaints about price are uncommon. Negative value opinions mostly show up when shipping, returns, or refund issues reduce what customers can use or create extra costs.
Most reviewers say assembly is easy and the instructions are clear when everything arrives. Packaging often feels protective, though some call it excessive. A minority report missing instructions or parts that stop them from finishing the build.
Many customers describe the furniture as comfortable, sturdy, and well finished. Others report items arriving damaged, including stained fabric, broken fastener sockets, missing panels, and missing legs. Replacement parts sometimes show up only after delays of several weeks.
Communication issues come up repeatedly, especially items listed as "in stock" that still do not ship and a lack of tracking updates. Reviewers mention waits lasting months, wrong items delivered, and email-only contact that slows fixes. A smaller set reports clear communication early on and delivery windows that match what happens.
Reviews split between smooth ownership and drawn-out disputes after purchase. When delivery and support go well, people praise the fit, finish, and assembly. When logistics break down, reviewers describe long delays, missing parts, and refunds that never get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I was delighted to find this sofa! I've been looking for a new couch for months and kept coming back to this one. After reading the reviews, I decided to give it a try. It's exactly what I wanted and great quality for an excellent price.
I love the size and color of this sofa. It's classic, elegant, comfortable, and goes with any decor. It's no wonder it was so popular and had a 4.7-star rating (out of 5). And I'm a frugal shopper, so I really appreciate the value of this quality piece at its price point.
I hope it holds up well over time, but so far so good! The customer service was fantastic too. When there was an issue with my order, my problem was handled quickly, professionally, and courteously.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Burrow is a direct-to-consumer furniture brand that designs and sells modular sofas, sectionals, bed frames, media consoles, and other home furnishings. Customers can order online, and the company also runs showrooms in select cities for in-person viewing. Many items ship as modular pieces meant for at-home assembly, with configurable fabric and finish choices. Burrow lists dimensions, materials, and care instructions on its website to help shoppers select and maintain products.