Reviewers often praise hands-on customer support and fast order turnaround. Several buyers say the cutouts closely matched the photos they submitted. A smaller group reports late shipments, damaged deliveries, or major color mistakes. Ratings include many top scores and a few very low ones, showing a sharp split in experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Manager Patti was outstanding, responsive, and helped choose the right photo.
“She was incredibly thorough in her explanation”
The custom cutout matched the photo and the process was easy.
“the cutout was exact...”
Company misrepresented delivery; paid for next-day shipping but waited four days.
“The company completely lied about when the product would arrive.”
Received a badly colored product and customer service delayed refund.
“his hair was green”
Reviewers often mention staff help and step-by-step order guidance, and several call out Patti and Craig for one-on-one support. A smaller number describe slow service and a replacement that never arrived after an item was damaged.
Most reviews do not comment on price or long-term value. One limited complaint says paid expedited shipping was not provided.
Many positive reviews describe an easy ordering process and simple photo uploads. A few customers say delivery promises were misleading and the wait ran longer than expected.
Several reviews say the finished cutouts matched the original photos and the expected size. A minority report major print problems, including incorrect color, and one review mentions damage on arrival.
Many reviews point to clear, timely updates and proactive guidance from staff during ordering. A small number, however, claim delivery timelines were falsely stated and refunds were handled slowly.
Several reviewers describe consistently good results driven by helpful service and accurate products. A few report major breakdowns tied to shipping, color accuracy, or damage, leading to a clear divide in experiences.
For each review, the core experience based on original source reviews.
Sources: bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Excellent communication and fast turnaround with quick delivery.
“Excellent communication, quick turnaround time”
Craig answered questions and guided me; orders were perfect.
“Craig took the time to answer all of them”
Company provided excellent customer service and ensured everything was correct.
“excellent customer service!”
Patti provided superb service and ensured the correct size.
“Pattis cutover service was superb!”
The custom cutout matched the photo and the process was easy.
“the cutout was exact...”
Company misrepresented delivery; paid for next-day shipping but waited four days.
“The company completely lied about when the product would arrive.”
Received two cutouts promptly; customer service was excellent and quality top-notch.
“the customer service was amazing”
Manager Patti was outstanding, responsive, and helped choose the right photo.
“She was incredibly thorough in her explanation”
Received a badly colored product and customer service delayed refund.
“his hair was green”
Patti provided exceptional help and guided the entire ordering project.
“Patti was incredible to work with!”
I was excited to find a company that could make my custom life-size cardboard cutout standees, but it turned out to be one of the biggest mistakes I have ever made. The service took ages, and when the delivery came the standee box was smashed. When I reported this to Cardboard Cutout Standees they tried to get me to accept it as it’ll cost much more to send a replacement, but I refused and sent it back. It has been two weeks now and I am still waiting for a new identical product. Do not contact this company for anything. You will have a terrible experience like mine!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cardboard Cutout Standees makes custom, life-size cardboard standees and cutouts from customer photos. Customers upload an image, and the company prints and cuts it to shape for events, retail displays, and personal use. Orders ship to customer addresses, with options for different standee sizes. Customers can reach out through standard support channels for order help and project guidance.