Most customers describe problems after checkout, especially with order processing, refunds, and support. Many say payments were taken but nothing shipped, followed by repeated cancellations. Fewer reviewers praise long-lasting shoes and helpful staff. A handful mention manufacturing issues, including incorrect sizing and a metal heel that bent.
Examples from available reviews (Nov 2021 – Feb 2026).
Payment was taken but no order confirmation or delivery followed.
“They took my money and never sent out the order”
Website displayed a 50% discount but customer was charged full price.
“The item is listed for 50% OFF on the website, but the final payment was a full price.”
Metal heel bent after only two wears and customer service was unhelpful.
“the metal heel bent after only wearing twice inside the home!”
Shoes lasted years and customer support was excellent.
“customer support and care is incomparable!”
Most customer stories point to breakdowns in order fulfillment and refunds. Many describe orders being canceled after payment, slow processing, and support that responds late or doesn’t help. A smaller number mention quick or respectful help from specific agents.
Reviewers point to price mismatches and refunds that come up short, including discounts shown but not applied at checkout. Several also object to shipping fees and what they see as partial reimbursements on returns.
Several customers describe the online buying process as unclear and unreliable. They mention stock status that doesn’t match what gets fulfilled and repeated cancellations that disrupt delivery timing.
Defect reports appear, but less often than service complaints. Examples include a metal heel bending after minimal wear and a pair marked size 41 that fit like a size 38. Other reviewers say their shoes lasted for years, suggesting good durability for some buyers.
Many reviews mention slow replies, calls that drop, or brief refusals from customer service. A few highlight individual staff members for clear, respectful help with returns or questions.
The overall tone leans negative, driven by recurring post-purchase problems and poor communication. Notes about long-lasting shoes and helpful staff stand out against unresolved service issues and smoother product experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Website displayed a 50% discount but customer was charged full price.
“The item is listed for 50% OFF on the website, but the final payment was a full price.”
Multiple customer service attempts resulted in no response and partial refund.
“I received a refund for 7 of the 8 shoes I ordered.”
Brand refused to provide repair assistance and offered no solution.
“just a cold "no.”
Company charged €1253 but only refunded €993 to customer.
“They charged me a total of 1253 euros, but CASADEI only refunded me 993 euros.”
Online ordering lacked support and transparency, causing delayed shipment.
“the on-line shop on the other hand is lacking support and transparency.”
Paid for express shipping but order was delayed and then cancelled.
“the order is still being "processed”
Order cancelled multiple times despite website showing item in stock.
“cancelled an order for an item that I have now ordered 3 times.”
Customer service was very slow and provided unhelpful responses.
“the customer service team are an absolute disgrace.”
Packaging and customer service were poor despite attractive shoes.
“the packaging my shoes arrived in looked like it was kicked to my front door”
Payment was taken but no order confirmation or delivery followed.
“They took my money and never sent out the order”
Customer service was terrible and shipping charges seemed unfair.
“Worst customer service ever!”
Returns were confirmed but refund was not issued despite follow-ups.
“Casadei confirmed they have received my returns.”
Order and refund were not received one month later, causing a formal complaint.
“I placed an order on 27th January and stil not received the products nor the refund.”
Metal heel bent after only two wears and customer service was unhelpful.
“the metal heel bent after only wearing twice inside the home!”
Shoes lasted years and customer support was excellent.
“customer support and care is incomparable!”
Return was accepted but refund was not issued despite many contacts.
“I haven’ t received refund for order EU-00823412 which I returned in October 2023.”
Order was charged then cancelled and refund was delayed.
“Absolute fraud !”
Received shoes labeled size 41 that fit like size 38.
“Purchased a pair of shoes size 41, however after receiving them, they fit a person with size 38.”
Company refused to change delivery or extend return period after errors.
“they could not change the address after the order was placed.”
Reviewer left no comment or details about their experience.
“NO COMMENT! 👎”
Company refused returns or refunds and disconnected customer service calls.
“they sell cheap, poorly made shoes at a premium, refuse to accepts returns or refund.”
In love with the trendy and stylish shoes that this store stocks. The quality is good, appearing in different sizes and colors. One is guaranteed to get a shape for every occasion and season at low prices. I placed my order that was shipped so fast it took fewer days than I anticipated. Even though it had a problem as the sneakers failed to fit me, I contacted them and immediately planned on returning. The lady who dealt with my case was very kind and respectful. She displayed high levels of professionalism throughout the process. I will come back for more.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Casadei is an Italian luxury footwear brand that designs and sells women’s designer shoes and high heels. It offers collections such as stilettos, sandals, and leather sneakers. The products are made in Italy using artisanal methods and leather materials. Casadei sells through flagship boutiques, authorized retailers, and its official online store with international shipping. The brand releases seasonal collections and signature heel designs for retailers and consumers.