Reviews often point to problems with shipping, order completion, and returns. Many customers say their jewelry arrived with visible defects or material issues. Fewer reviews mention quick fixes and pieces that met expectations. Overall, feedback splits sharply between repeated complaints and occasional positive experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Promised holiday delivery never arrived and company gave no updates.
“I purchased an expensive ring for my daughter with a Dec. 24 delivery date.”
Defective earring clasp caused injury and poor customer service response.
“One of the clasps was defective, and as a result, the earring became stuck”
Helpful, responsive customer service and excellent ring quality.
“Super helpful, responsive, and proactive.”
Fast shipping, great quality necklace at an unbeatable price.
“The quality of the necklace is great, and the price was unbeatable.”
Several reviews mention late deliveries, missed holiday arrival dates, and repairs that took a long time. Some customers describe orders that never arrived, refunds that stayed pending, and return steps they could not complete. A smaller group reports fast, helpful support that fixed problems quickly.
Some reviewers say the pieces cost too much for what the materials feel like. More than one report describes sale or lower-priced items as thin or cheap. A few reviewers point to certain necklaces as a good buy with competitive pricing.
Customers describe fit and sizing issues, such as rings sliding off and charms arriving much smaller than expected. Low-rated reviews often tie these fit problems to difficult returns or exchanges. These complaints show up across different products, not just one item.
Reviews frequently mention clasps breaking, tarnish, scratched surfaces, pearls coming loose, and skin reactions. Other reviews highlight appealing designs and sturdy chains. Quality problems drive most of the negative feedback, while positive product comments appear less often.
Many reviewers say emails went unanswered and communication stalled once a dispute started. Several describe hearing “crickets” or getting replies that stopped after they reported an issue. A smaller number mention clear, proactive messages from support.
Most negative feedback centers on fulfillment problems, long repairs, and defective items. Positive comments tend to focus on individual cases of helpful support and pieces that arrived in good condition. Overall, the reviews show a stark split between recurring operational breakdowns and isolated smooth purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Charm ordered Jan 18 never arrived and no refund issued.
“I bought a charm on 1/18 and never received it.”
Charm ordered Jan 18 never arrived and no refund issued.
“I bought a charm on 1/18 and never received it.”
Holiday order missed deadline and arrived two months late without communication.
“Finally received my items a full two months later”
Holiday order missed deadline and arrived two months late without communication.
“Finally received my items a full two months later”
Promised holiday delivery never arrived and company gave no updates.
“I purchased an expensive ring for my daughter with a Dec. 24 delivery date.”
Promised holiday delivery never arrived and company gave no updates.
“I purchased an expensive ring for my daughter with a Dec. 24 delivery date.”
Cute designs and beautiful chains, but pendants scratch easily.
“the gold on pendants scratches a bit easier than I would like it to”
Cute designs and beautiful chains, but pendants scratch easily.
“the gold on pendants scratches a bit easier than I would like it to”
Defective earring clasp caused injury and poor customer service response.
“One of the clasps was defective, and as a result, the earring became stuck”
Resizing delays and poor customer service left wedding rings unavailable.
“They gave us a 4-6 week timeline for our wedding rings to be returned to us after needed resizing”
Replacement ring delayed and company failed to respond to inquiries.
“Crickets....no response.”
New Sweet Nothing ring differs in color, finish, and assembly quality.
“My new sweet nothing ring, however, is light gold, a bit dull, and has a noticeable jump ring”
Returned damaged ring and still waiting four months for repairs.
“It’s been 4 months now since I made the purchase. still no ring.”
Ear reaction from cheap jewelry caused scab and required urgent care.
“Made me ear get crazy scab and had to get removed by urgent care with a needle.”
Order not delivered and customer service did not respond.
“Non existent customer service.”
Bracelet clasp broke and company stopped replying to emails.
“the clasp already broke. no one is now replying to me”
Knuckle ring slipped off despite sales assurance; poor customer service.
“I realized that one of my knuckle ring had fallen off!”
Only one stud was delivered and customer service promptly resolved it.
“only one was delivered to me”
Their 14k gold jewelry tarnished, discolored, and caused skin reactions.
“Their "14k gold" jewelry tarnishes.”
Helpful, responsive customer service and excellent ring quality.
“Super helpful, responsive, and proactive.”
Charm was much smaller than expected and returned for disappointment.
“It was extremely small.”
Customer service was passive-aggressive and jewelry was small and overpriced.
“Passive aggressive customer service.”
Company refused promised international exchange and provided poor customer service.
“there is no exchanges for international purchases”
Promotional order delivered only cheap rings and customer service gave conflicting answers.
“cheap, thin as wire...”
Multiple service failures and poor-quality ring; return process unusable.
“Now I can't print a return label o send it back.”
Size issues, refused exchanges, and refused to honor sale; poor service.
“They said no exchanges.”
Orders from Netherlands were handled with consistently helpful service.
“they are always so helpful with great service.”
Pearl earrings were poor quality and broke within one month.
“The pearls were barely attached.”
I ordered an emerald raindrop necklace as a gift for my friend's birthday present, but I'm thinking of keeping it for myself because I like it so much better than any of the other necklaces that I own. It shipped very quickly and arrived in perfect condition. The quality of the necklace is great, and the price was unbeatable. The customer service was also great, they helped me to choose the size of the necklace. I would definitely recommend this store! I would highly recommend this necklace to anyone looking for an exquisite piece of jewelry at an amazing price. You will not be disappointed! A satisfied customer.
Thanks
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Catbird designs and sells jewelry, including rings, necklaces, earrings, bracelets, and charms. It sells through an online store with product pages listing materials and care details. Shoppers can browse curated collections or individual items on the site. The website also lays out shipping and return information, plus ways to contact customer support.