Many customers praise the fit, fabric quality, and low prices. Others report major service issues, including missing deliveries, returns that never get processed, and tracking numbers that don’t work. Communication ranges widely: some buyers see quick shipping, while others get no reply. Overall, reviews split sharply between strong product satisfaction and recurring service failures.
Examples from available reviews (Jul 2019 – Mar 2026).
Wedding dress was stunning and included built-in cups for support.
“It really is a stunning dress!”
Fast shipping, good prices, and helpful customer service.
“fast shipping, good prices, good customer service”
Never received order and unable to contact seller; lost $91.
“Never received my order can't get in touch with anyone...$91.00 gone.”
Paid for express shipping but received no tracking and poor communication.
“No shipping, no tracking, no response from the "chat" on the their website,,, not sure if it even works.”
Many reviews describe orders that never arrive, refunds that are late or missing, and tracking numbers that don’t work. Other reviewers mention fast delivery and helpful staff. Service complaints show up repeatedly and outnumber positive service comments across platforms.
Many reviewers say the items fit well and feel like good quality for the price, calling them affordable. A notable group of low-rated reviews says what arrived didn’t match the photos and didn’t feel worth the cost. Praise for value is common, but complaints also appear and often link to service problems or mismatched products.
Several customers report true-to-size fits, comfortable fabric, and flattering shapes. Others mention inconsistent sizing, with some pieces running small or large and needing alterations. A few reviews also note easy site navigation and convenient ordering, though these comments come up less often.
Many reviews call the dresses well made, with clean finishing and built-in support features. In contrast, some reviewers say the items look very different from the website photos and question authenticity or workmanship. Quality praise appears often, while quality complaints frequently come alongside delivery and service issues.
Many complaints mention no tracking updates, an unresponsive chat, and phone numbers that don’t work. Some reviewers report clear tracking details and helpful support replies. Communication breakdowns often appear in reviews about lost or delayed orders.
Reviews split into two clear camps: satisfied buyers who like the fit and finishing, and unhappy buyers who report non-delivery and weak support. Strong product feedback sits alongside repeated service and communication problems. That gap creates highly polarized reviews that shoppers will see across review sites.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer states the dress is beautiful.
“The dress is beautiful”
Claims the website is a scam selling counterfeit products.
“This website is a scam.”
Reviewer alleges site uses unauthorized brand images and counterfeit goods.
“We are currently pressuing legal action against this site.”
I recently purchased a prom dress from Chicloth, and I have to say that my overall experience was wonderful. The website is easy to navigate, with a wide range of trendy dresses available at affordable prices.
The ordering process was simple and straightforward, and the shipping was surprisingly quick- my dress arrived just in time for my event.
When I tried on the dress, it fit perfectly and looked exactly like it did in the photos online. The quality of the material is impressive for its price point- no one would guess how much I paid for this beautiful dress!
Overall, I highly recommend shopping at Chicloth if you're looking for high-quality dresses without breaking your budget. With their extensive selection of styles and sizes, there's something for everyone here.
Return process was difficult and customer contact methods failed.
“The number on the site does not work and there isn't a live chat.”
Customer couldn't reach support and didn't receive promised shipping details.
“paid for fast shipping never receive no tracking or nothing”
Paid for express shipping but received no tracking and poor communication.
“No shipping, no tracking, no response from the "chat" on the their website,,, not sure if it even works.”
Reviewer reports missing items, costly China returns, and no refund.
“Returns will have to go to China and very costly.”
Accuses seller of scamming customers and taking their money.
“Scammers will take your money and run”
Orders arrived months late, refunds were inadequate, and customer account deleted.
“of the 5 sweatshirts ordered only 2 arrived after 4 months.”
Received wrong item, no replies to emails, and filing a fraud claim.
“They have no customer service.”
Dress matched the picture, had great quality and custom size.
“it looks very much like the picture and it has great quality”
Finds prices affordable and product quality excellent; highly recommends store.
“Affordable prices and excellent product quality in this store.”
Ordered wedding and bridesmaids dresses; site affordable and dresses beautiful.
“The site is wonderful and well priced and the dresses are all so beautiful!”
Alleges fake company, poor product quality, and deceptive review practices.
“Fake company! Cheap clothes Cheap material Doesn’t even look like the picture”
Reviewer praises selection, prices, and helpful customer service.
“They have great selection, great prices and a very helpful costumer service.”
Fast delivery and all purchased products were great.
“Everything came very fast and every product I bought is great.”
Store offers excellent dresses at affordable prices; reviewer recommends it.
“Great store, with excellent dresses and affordable prices.”
Orders arrived within agreed deadlines and reviewer is delighted.
“All comes in the agreed deadline...”
Reviewer highly recommends site for selection, prices, service, and quality.
“Great selection, great prices, very helpful costumer service and good quality.”
Orders arrived on time with correct goods and no issues.
“everything I've ordered has come true on time, without any delays and errors on the goods”
Reviewer loved their nice yellow dress and praised the site.
“My yellow dress is so nice, I look very good in it, I love it actually.”
Fast shipping, good prices, and helpful customer service.
“fast shipping, good prices, good customer service”
Reviewer praises shoe quality, noting it seems high standard.
“it was really made of high standard quality.”
Site offers excellent products at affordable prices and is recommended.
“Excellent products and affordable prices for everyone.”
Nice clothing selection and website is easy to navigate.
“Nice selection of clothes to choose from and the web site is easy to navigate to find the merchandise that your looking for.”
Reviewer praises product variety, affordability, and great customer service.
“Thumbs up to the staff for great customer service!”
Shop offers many reasonably priced items claimed to be high quality.
“A lot to choose from for a reasonable price with highest quality!”
Dress gift produced stunning, beautiful results and reviewer was thankful.
“Stunning and beautiful result as she wears my gift from here...perfect dress for fiance:) Thank you...more power!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Chicloth runs an online fashion and apparel store. The site shows clothing listings with photos, size and color choices, and checkout. Customers order through the website and receive packages through standard carriers. The company also posts contact options and return steps on its site for after-purchase help.